Disappearing PaaK

ChuckA

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Twice today I saw the dreaded “set up Phone as a Key” message and my PaaK disappeared. Anyone know why this is happening?

iOS 15.5 on iPhone XR
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generaltso

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It's a bug in the current version of FordPass. Force close the app to get it come back.
 

RickMachE

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I'm now always waiting at least 2 weeks before updating FordPass.
 
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ChuckA

ChuckA

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I'm now always waiting at least 2 weeks before updating FordPass.
At least I’m expert at setting up PaaK. It helps give PaaK the unreliable tag.
 
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Yes!! Every day!! ? I haven’t even set it up again and just take the key.
 


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ChuckA

ChuckA

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Yes!! Every day!! ? I haven’t even set it up again and just take the key.
You should test your door code and backup start code that you setup with PaaK.

I found that although PaaK disappears on FordPass page 1, it still exists in the PaaK features tab and worked for me. Remember that the door code and backup key code is setup on the console, not FordPass.
 

Gullwingdmc

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FordPass 4.16.1 out to hopefully fix this issue.
 

ktn

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Was just going to post this. So annoying.

It’s been happening in 4.16 and 4.16.1 on iOS.

When will this be addressed @Ford Motor Company ?

How are these things making it past QA? This is an essential feature and I would consider this an urgent issue that needs to be addressed ASAP.

How can we leave the house and be confident that we can unlock, lock or start our cars with bugs like this?

Ford Mustang Mach-E Disappearing PaaK 55506352-6427-4D58-92F9-024215084A60
 

Kamuelaflyer

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4.16.1 “fixes s as n intermittent app crash.” Unfortunately, that doesn’t cover falsely reporting we need to set up PAAK.
 
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ChuckA

ChuckA

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Was just going to post this. So annoying.

It’s been happening in 4.16 and 4.16.1 on iOS.

When will this be addressed @Ford Motor Company ?

How are these things making it past QA? This is an essential feature and I would consider this an urgent issue that needs to be addressed ASAP.

How can we leave the house and be confident that we can unlock, lock or start our cars with bugs like this?

55506352-6427-4D58-92F9-024215084A60.jpeg
Door code and backup key code will still work.
 

generaltso

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How can we leave the house and be confident that we can unlock, lock or start our cars with bugs like this?
From what I can tell, the bug is just cosmetic. PaaK still works, and you can get the buttons back by force closing the app. It still needs to be fixed, but it shouldn’t leave you stranded in the meantime.
 

Kamuelaflyer

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From what I can tell, the bug is just cosmetic. PaaK still works, and you can get the buttons back by force closing the app. It still needs to be fixed, but it shouldn’t leave you stranded in the meantime.
Mine starts with its “Amazing Set Up PAAK” act on the second activation of the day. I’ve yet to try and use it anyway, I just force quit the app and relaunch. I now have a project for tomorrow. See if it works anyway.

I strongly suspect you’re right though.
 

ktn

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Door code and backup key code will still work.
Still this is something easy to catch if they actually do any testing!

Think of anyone not on this forum and they get this issue. Terrible experience for the less savvy.
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