Ford (and Brian) want your feedback on the Mustang Mach-E forum experience

[Schmedlack]

in January 2024 my early '21 had a rare problem where the main battery heater was activated during L2 charging. A forum member who may have been a Ford employee had Ford Field Service reach out to me. The field service rep then contacted my dealer and coached them through the repair process. (The problem was hardware - firmware incompatability). I was very impressed with Ford's responsiveness and expertise. Very grateful here.

Sponsored

 

[67 Stang Convertible]

Ford/Brian, thanks for engaging with us and asking us our opinions. Your presence here is greatly appreciated.

 

[Tosh]

yup - I'm in agreement - Ford & Brian (not AI) - are doing a good job. Almost 35K MME's sold this year and most owners (myself included) have very few problems!

It should be noted that there's a TON of very helpful info here provided by some very clever MME owners.

Perhaps MME owners are - "cooler" - than some others?

Gotta go now - time to tear it up in my Rally (truthfully, it's just a grocery run, but the Rally makes it fun)

 

[PedroDaGr8]

in January 2024 my early '21 had a rare problem where the main battery heater was activated during L2 charging. A forum member who may have been a Ford employee had Ford Field Service reach out to me. The field service rep then contacted my dealer and coached them through the repair process. (The problem was hardware - firmware incompatability). I was very impressed with Ford's responsiveness and expertise. Very grateful here.

I was in a similar situation! It was incredibly helpful!

 

[Ford Motor Company]

Done. I said this in the questionnaire (so you can figure out my response) but I think you, Brian, do a great job, but that the "role" that the questionnaire tends to refer to as "Brian" is hampered by what Ford will allow you to talk about. A normal problem, I know.

Heavy are the hands that hold the passwords to this account

 

[Ford Motor Company]

Ford/Brian, thanks for engaging with us and asking us our opinions. Your presence here is greatly appreciated.

Printing this out and hanging it next to my desk

 

[4sallypat]

Survey done.

This was the forum andBrian helped recently with the TSB-23-2155 warranty repair and rental car reimbursement.

Hats off !

 

[goodguy]

Since you are here and engaging. I will offer my biggest comment. I think we all would like an announcement that Blue Cruise will be free for existing customers moving forward. Its cool somewhat experimental/evolving tech, but the value proposition is questionable and the rollout of updates have been slow and disappointing with the latest reserved for only the newest cars. Many of us paid at retail a higher fee for several years use of BC than the current offered rate. At minimum what we paid should be extended out to cover the cost at the current rate as rates have dropped!!!

 

[MachSteve]

Done

 

[Ford Motor Company]

Popping in to this thread just to say THANK YOU to everyone who has taken the time to fill out the survey so far. I really do appreciate the feedback.

 

[Correy]

Done! It's good to see a Ford rep active on the forum.

 

[Chapron]

@Brian / Ford: When will BC be Upgraded from BC 1.1 E to 1.3 or above? I really like it any use it several times a week commuting to work 100km a day.

 

[Ford Motor Company]

@Brian / Ford: When will BC be Upgraded from BC 1.1 E to 1.3 or above? I really like it any use it several times a week commuting to work 100km a day.

I'm not sure regarding Germany, but I'll ask my friends across the ocean.

 

[Marv Hound]

Hi Mustang Mach-E owners,

First, I want to thank everyone for making me feel welcomed as I do my best to contribute and provide support on behalf of Ford in this forum. Earlier this year we launched a survey to hear more about what you want to see from Ford. Today I'm sharing a follow up survey to see how we have been doing, and where we can continue to improve.

While I haven’t managed to action all the feedback provided, please do know that the data helps me ask the right people the right questions, and helps to guide product teams on improving your ownership experience.

The survey is anonymous and will take approximately 5-10 minutes to complete. Your participation is greatly appreciated!

Edit: Survey is now closed.

Thanks!
Brian, not AI, from Ford

Wish I would have seen the survey before it closed. Glad you and Ford are engaged here and looking for our feedback!

Sponsored