FordPass App

[joates]

Hi All,

I bought my first 2022 (MY 21) Mach E last week. I’m based in the UK and having a nightmare with the Ford Pass app. I originally had it activated, however it stopped responding.

Signed out and tried to sign back in and it didn’t recognise my details.

Re-created my account and tried to re-activate but the app said it was unable to authorise. Signed out and back in and it said I needed to request access from the owner.

Performed Ford Connect and full system resets, deleted and reset the account and even created a new account and the same thing happens.

Spoke to Ford Support who said it’s a dealer reset which is chargeable as I’m not in warranty

Has anyone else had this issue and been able to resolve it?

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[Mach-Lee]

Next step is to disconnect 12V battery for 5 minutes to reboot modules.

 

[joates]

Next step is to disconnect 12V battery for 5 minutes to reboot modules.

Thanks Mach-Lee,

I’ll give this a go as I think it’s not resetting properly. Just did another factory reset and my personal door code is still programmed in!

 

[Desert Dan]

Good luck! It appears we might have the same last name.

 

[Trooper]

Just wondering if you were able to resolve the problem with the app, as I am having similar issues?

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