FordPass will not activate

[dphilli1972]

I have had my 2023 Mach-E for 6 weeks. The message from Day 1 has been "The vehicle cannot be activated at this time. Please try again once you've taken delivery of your vehicle".
The dealership disconnected the fuses to the TCU for a short time and reconnected - didn't work.
Engineers have supposedly been working on it. I've received 3 calls from FordPass asking if it is working yet.
I've removed the vehicle from my FordPass and added it back daily, I've done all the resets on the car and I still get the message.

Does anyone else have this problem?

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[Mach-Lee]

Dealer needs to finish their paperwork in the system so it shows as sold. And enter the connected vehicle agreement you signed.

 

[dphilli1972]

Dealer needs to finish their paperwork in the system so it shows as sold. And enter the connected vehicle agreement you signed.

yes they’ve done that too.

 

[dphilli1972]

You don't have any other services connected, do you? Like Recurrent, etc.?

No, there are no services connected.

 

[dphilli1972]

This may be a silly question, but do all parties have the correct VIN?

yes. I have double checked with them so many times.

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