Hatch issue

[Ford Motor Company]

New to this car, so here's a general question. When I touch the button on the outside of the hatch, it releases but doesn't open. I have to manually lift it, but it feels like I'm pushing against the motor. When it's fully open, the button closes it fully though. Is this the way it's supposed to work?

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.  

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