Thank you! Unless I'm missing something, there's nothing there requiring an in-person visit in order to write up a work order.
That could work, but still is less efficient.
That I cannot confirm. I haven't worked for Ford for years at this point, but when I did and for the brands I work for now, we cannot order VIN specific parts for a vehicle unless it has come into the store and been properly diagnosed. They can order the part for stock, but not for a specific vehicle. Service policies and procedures are not my area of expertise, to take that for it's worth which is possibly nothing.
That’s the same as what the original said “order 5 days in advance.”
Was that true of recalls as well? Because there is no diagnosis required for a recall based on VIN. If your VIN is on the list, it gets the recall, no diagnosis required.
I still think what you and others have experienced is more likely to be Ford bureaucracy and incompetence. For obvious reasons it would be problematic for dealers to "guess" at parts required based solely on a customer's description, so requiring a diagnosis prior to ordering parts is logical the vast majority of the time.
It's not possible to order the part and perform the repair within two days, implying that the part must be ordered before the customer gets the rental, i.e. before the car arrives at the service center.
I don’t disagree.
That depends on the recall parameters. Many recalls require the vehicle to be inspected firs tot determine what needs to be done and/or ordered. This one for the F150's is a prime example that instantly popped in mind> It's a bit of a read, but this is why you can't just order a VIN specific part blindly for a specific VIN:
My understanding; however, is that for some recalls Fords ships parts to the dealers and they are on hand if needed. Therefore, having the care come in makes sense. In my case I went into service, they looked up the recall, ordered the HVBJB which arrived in 5 days but scheduled the work 30 days out as that was as soon as they can get to it. There is no reason the car needs to be looked at.
This recall will be done as soon as Ford can make the parts and it is as simple as that. They know exactly how many of each part is needed. Scheduling has nothing to do with it other than how long after the last part is manufactured that the last person waiting can get their car fixed. Ford’s plan was to prioritize and systematically issue the parts but unfortunately they did not implement things that way at first. In Dec when parts first became available we received notices to that effect and many, including myself, went to our service departments and ordered our parts. Then the parts ran out and now people just have to wait for parts availability to get the recall completed.
Almost.
Well I stand corrected. I at least received the 30,000 points in my FordPass Rewards account. Haven't heard anything about the other gifts. I'm truly amazed I got the points since mine wasn't technically repaired under the recall.
