I guess it's my turn for HVB issues

[hotrodmatt]

**UPDATE**

The parts listed below are what was ordered for my car. Also, Ford said my case number was closed and is now resolved since it is at a dealer. That doesn't make a lot of sense to me.

LK9Z*10C666*B- Connector
*W717859*S439- Bolt

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[Mach-Lee]

**UPDATE**

The parts listed below are what was ordered for my car. Also, Ford said my case number was closed and is now resolved since it is at a dealer. That doesn't make a lot of sense to me.

LK9Z*10C666*B- Connector
*W717859*S439- Bolt

Yup, that's the HVBJB. Service manager doesn't know what he's talking about (TSB does apply), but at least they ordered the HVBJB for you.

 

[JohnnyForensic]

Yup, that's the HVBJB. Service manager doesn't know what he's talking about (TSB does apply), but at least they ordered the HVBJB for you.

The service managers not even understanding what’s in the TSBs really shakes confidence in the whole repair model. I’m glad they ordered him the right parts, but this is only a little more understandable than the “free oil changes with purchase” statements made by dealerships when it comes to Mach-Es.

 

[Xadion]

I asked about 5 times during my purchase that the included free oil changes are included right? During sales guy and finance lady and porter greeting... My wife kept hitting me.... But they all said very confidently yes oh yes!

Sorry you had the hvjb issues broke hope it gets fixed soon at least the part got ordered

 

[tuminatr]

Good luck with your repair, my car had the HVBJB failure it took 10 total days from when I dropped it off. Ford remembered me for a rental. The only hard part was no one gave me a ETA for the repair.

 

[IB_MachE]

I’m in the same boat. My car has been at the dealer since 11/17 and while the dealer told me that a part was ordered, that’s about all the info I’ve been able to get. Emails and phone calls to Ford corporate have either been unhelpful or unanswered.

@Ford Motor Company, if you are out there, I’d appreciate some help. My VIN is: 3FMTK3SU9MMA21436.

Thank you.

 

[Ford Motor Company]

I’m in the same boat. My car has been at the dealer since 11/17 and while the dealer told me that a part was ordered, that’s about all the info I’ve been able to get. Emails and phone calls to Ford corporate have either been unhelpful or unanswered.

@Ford Motor Company, if you are out there, I’d appreciate some help. My VIN is: 3FMTK3SU9MMA21436.

Thank you.

Hi Stephen! I can look into your Mach-E's concern on my end. To get started, could you please send a private message over with the name/location of your local Ford dealer and your Mach-E's VIN?

 

[hotrodmatt]

So, a week after dropping my car off I finally got a loaner from the dealer on 12/5, but was told that there was no ETA on when the parts would come in. First off, I know I'm going to sound like a brat, but when I paid over $70k for a car, I am not exactly thrilled with getting a loaner that has an MSRP of about $50k less. To top it off, the Escape I was given smells so badly of smoke that it makes my family and I nauseous if we are in it for more than 10 minutes.

I called today to complain about the loaner and was told that my parts are in, but it will be another 1-1/2 to 2 weeks before they will have a tech available to work on it, and then once they start it is another 2-3 day job. I don't want to drive the loaner, so I'm dropping my wife off to work and keeping my F150 to drive. I spent over $100 in gas just last weekend alone driving to my kids sports events. That is the reason I bought an electric car in the first place. I'm starting to wonder if i made the right choice. I love the car when i have it, but this hasn't been the smoothest issue to deal with.

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