Long Island Service

[JonathanEzor]

Yes, same for me as well. Been that way since it arrived in Newark. Hopefully the cars find a way to "Escape from Newark" lol

Train car's still in Newark too, apparently. Since 5/24. Argh. {Jonathan}

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[machdady]

Yes, same for me as well. Been that way since it arrived in Newark. Hopefully the cars find a way to "Escape from Newark" lol

FYI I had the same thing and then my car showed up at the dealer. It never showed as delivered - perhaps a different trucking company picked up the car?

 

[pnrmurph]

FYI I had the same thing and then my car showed up at the dealer. It never showed as delivered - perhaps a different trucking company picked up the car?

They must be taking the scenic route because it has been 26 days since it got to Newark.

 

[JonathanEzor]

It escaped! I visited it this am!

 

[machdady]

anyone get the recall applied at a dealer here on LI (the HVBJB recall that is).

 

[JonathanEzor]

I will ask my sales contact at Hempstead Ford about any flexibility servicing Mach-Es not purchased there. I know it's not just a Ford thing; my local Chrysler dealer won't service my Pacifica Hybrid which I bought elsewhere. It's likely an issue of short staffing started by COVID and worsened in today's labor shortage. {Jonathan}

As promised, I spoke to John Berto at Hempstead Ford yesterday about this when I picked up my new Mach-E GT (yay!). John was forthright as always; while he acknowledged that the dealership would generally not service cars not purchased from them (same as many others), he explained that it was intended as a benefit for those who chose to purchase there rather than elsewhere, and that if they opened up service to purchasers from other dealerships, those who did choose Hempstead Ford would have delayed service and be unhappy. He agreed as well that while, in the past, that type of bought-here benefit would take the form of a loaner car for service (when a loaner would be a courtesy rather than a Ford-mandated requirement), current staffing and other limitations had likely led to the shift.

As someone who just had to bring his Chrysler Pacifica Hybrid to its originating dealership Huntington (45 mins away) to get warranty service in order to be seen and get a loaner, rather than being sent away at the local Garden City Chrysler dealership, I'm aware of the issue from both sides. Still, I finished my conversation with John by suggesting that, as Hempstead Ford looks to distinguish itself as an EV-aware dealership, it consider boosting its service availability for Ford EVs purchased elsewhere. {Jonathan}

 

[akshay99]

Anybody has any recommendations for reliable service center around central LI?

 

[Shootdapuc]

I purchased my vehicle from Newin’s Bay Shore Ford. I have had no issues with their Service Department. They did a great job with the glass recalls and software issues.

These guys have been great from a service perspective. Definitely recommend

 

[Richard L.]

These guys have been great from a service perspective. Definitely recommend

I recently went in for NYS inspection and 2nd key fob. While there I met with their EV tech to discuss the HVBJB failures which is looming over my head. They have all the necessary equipment and performed several without issue. He was also aware of having to order the parts through COPIS. If you’re affected by this potential failure, be assured you’re in good hands.

 

[machdady]

I recently went in for NYS inspection and 2nd key fob. While there I met with their EV tech to discuss the HVBJB failures which is looming over my head. They have all the necessary equipment and performed several without issue. He was also aware of having to order the parts through COPIS. If you’re affected by this potential failure, be assured you’re in good hands.

just to be sure this is newan’s bay shore ford?

hassett ford isn’t great (where I bought the car) and had to go to crown ford to replace a tire after Mavis tire starting lifting the car by the battery rails. Long story neither place did it right.

I want to get modules updated for seat entry, wireless charger, and the recent TSB regarding brake assist and other driver assist issues. Thinking Hempstead ford. Anyone have success going to a good dealer that they didnt buy the car from?

 

[Richard L.]

just to be sure this is newan’s bay shore ford?

hassett ford isn’t great (where I bought the car) and had to go to crown ford to replace a tire after Mavis tire starting lifting the car by the battery rails. Long story neither place did it right.

I want to get modules updated for seat entry, wireless charger, and the recent TSB regarding brake assist and other driver assist issues. Thinking Hempstead ford. Anyone have success going to a good dealer that they didnt buy the car from?

Yes. Newins Bay Shore Ford.

 

[machdady]

Anyone get a 10k service on LI? Anyone recommend a dealer in Nassau (Newin's Bay Shore Ford seems to be the current best)? I bought from Hasset and they weren't great tbh and I called Hempstead to inquire and its 99 bucks and they aren't interested in servicing cars they didn't sell, as mentioned here previously.

I don't really need the tires rotated, but need inspection and I want to install updates (there is a TSB out there TSB 23-2040 that I want to get applied, but I really can't stand dealers so I'm wondering if anyone could recommend a dealer or even better a service advisor that actually wants to service our car.

Otherwise I guess I'm going somewhere local to get the inspection.

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