Mach E door making a popping sound!

[randomvoice]

Hey everyone!

I bought a new Mach E GT last week and all of a sudden the passenger side door has started making a popping sound (Video attached). I've hardly driven it 100 miles and literally has no damage or dents. I love everything about the car but this thing comes and goes. Maybe it is temperature dependent. Is the door aligned too closely or is it something else? I don't see any scrape marks at least visibly.

I'm calling my dealership for the past 2 days and keep getting bounced between the service department and body shop with each telling me it isn't their issue and eventually no one picks up the call. Should I just drive to them and ask them to fix it? I love the car but this stuff has left a sour taste.

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[Mach-Lee]

Because your fender gap is messed up. How did everyone miss that before the sale? Was body work done already?

 

[randomvoice]

No body work done. It was a brand new car. it didn't make any noise during the pickup but started making it over the weekend. I've hardly driven it. The only variable is the temperature which has dipped in the past few days. Even now, it goes away at random and comes back.

This should be covered under the warranty correct?

 

[macchiaz-o]

This should be covered under the warranty correct?

Yes.

 

[Ford Motor Company]

Hey everyone!

I bought a new Mach E GT last week and all of a sudden the passenger side door has started making a popping sound (Video attached). I've hardly driven it 100 miles and literally has no damage or dents. I love everything about the car but this thing comes and goes. Maybe it is temperature dependent. Is the door aligned too closely or is it something else? I don't see any scrape marks at least visibly.

I'm calling my dealership for the past 2 days and keep getting bounced between the service department and body shop with each telling me it isn't their issue and eventually no one picks up the call. Should I just drive to them and ask them to fix it? I love the car but this stuff has left a sour taste.

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

 

[randomvoice]

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

DMed the details! Thanks for looking into this ?

 

[MachEMaster]

Probably just a hinge issue.

 

[Kalaua_Farms]

Boy, that sure sounds like the little piston coming out to push the door open. It is a function of how the door electrically opens a few inches when you push the button. Sandy Munro has done countless tear down videos on the Mach E and I recall seeing how that cool mechanism worked. You might ask the dealer to look for some sort of faulty control chip or electrical problem. And that thought reveals the limit of my understanding on the electronics of the Mach E, without actually having one yet
Good Luck


I found the Munro Video and the door plunger is at about minute 3:30. It was the same sound that you recorded.

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