Mach-E online ordering direct vs dealership

[Jferrari427]

I think most of us like this old guy's dealership and wish it was ours.

I sent in a message of inquiry about the Mach-E and markups to my dealership, which I didn't have an existing relationship with. Was told to order online as there would be no markup, whereas there was markup if I bought off the lot. So I ordered online. Went in to sign paperwork, figured it was establishing a relationship. A few weeks later, I noted that the listed price went up on my order, without communication from the dealership. They gave me the run-around in emails, so I went in person to sort it out. Was told that the original person I had communicated with online was no longer with the dealership, but they'd honor what he had said. A few months pass by and my car finally arrives. There's a different representative to complete the sales process with me. Nice enough guy, gives me his business card. A few months later I try to reach out to him for something, but I can't. He doesn't work at the dealership anymore, either.

Hard to establish a relationship when there's such high turnover. I'm not sure it's just this Ford dealership, either - I had a similar experience at a local Nissan dealership.

So yes, sign me up for the "don't want to talk to anyone in the dealership" camp. There's no relationship to be established these days, so I don't see the value added.

This is exactly my point. Relationships are great if they’re not one-sided and not driven by greed.

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[Jferrari427]

Think of many resaon tesla model works. Order your car pick it up. Mo haggling, everyone pays same. Tesla knows how many cars to make. Knows where to shop them. No nerd to goto differant dealers for price. Now thongs back to normal hagglr over price. Tesla always msrp. They set price end of story. They can rais or lowrr price easily. Dont have 30 cars on one lot and 0 on another. Dealers not involvrd to jack up price or sell at discount. Dealers loved.it when they coild add ADM. Now wish they could sell for msrp. Dealers will soon be pick up and service poonts

Too many drinks ? or…. ?

 

[GreaseMonkey]

I ordered through the dealer. I had a good transactional relationship with the Toyota store owned by the same family and felt the ford store would treat me well. Once I decided to order a mme, I emailed the store’s GM who forwarded my info to the sales guy. I stopped by and signed a purchase order the second day they opened the order bank for 2022s. The store handled everything seamlessly. Only issue was processing a Ford Options, but with a little of ‘encouragement’ from my wife who is otherwise a very pleasant lady, the sales manager wrote the Options contract very efficiently and we were out the door within 1.5 hours (including trading in our old vehicle). Not bad.

I would not recommend ordering a Ford online. It’s lipstick on a pig. Make sure you have a detailed pricing sheet and a signed sales contract. It’ll save you a ton of headaches later.

 

[c max]

Why I said, to each his/her own......I'm not trying to convince buyers to do what I do, whatever works for each of us, makes us comfortable, and satisfied......my last 4 Fords have been bought at this dealership, with 4 different salesman, never been lied to, mis lead, and no one has ever tried to sell me anything I did not want......and I never had a real problem with a service issue.....

and "old guy" or not, I certainly would not buy cars if I wasn't satisfied or treated right......soooooo, if I am still driving in 3 or so years, I'll go back, haha....that's why Howard Johnson's had 28 flavors......( am I right, 28 flavors????, that's what I remember, haha)...........good luck to all of us, hoping we find what's the right procedure for us

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