JohnnyMachE
Well-Known Member
- First Name
- John
- Joined
- Sep 18, 2021
- Threads
- 1
- Messages
- 143
- Reaction score
- 178
- Location
- Texas
- Vehicles
- Toyota Tundra, Mustang Mach-E SEL
- Thread starter
- #1
Guys, Looking for suggestions as I've already reached out to both Ford and the Dealer.
So on the 28th I get a text from the Dealer asking if I cancelled by order. I respond back, "No, why?". After no response, I check online and find out that Ford.com shows my order as cancelled (still does).
So I go by the dealership. They tell me that my order is intact and some other "phantom" order attached to my name was cancelled. They suggest I reach out to Ford, as they told the dealer to cancel this "phantom" order. They assure me my actual order is intact and again tell me to reach out to Ford.
Today, I call ford and finally after being on hold and cut off (great job Ford) get someone and they tell me to talk to the dealership. They tell me that the order which I placed on 8/29/21 is cancelled(by the dealership). So they send me back to the dealership and get a confused guy that sends me to someone's voice mail and at this point I just hang up.
Does anyone have any suggestions? The dealer is under the impression that the order is still intact (supposedly) and Ford.com is showing that I have cancelled. I feel like they just need to talk to each other to straighten this out.
So far its just a run around and I'd like to keep my spot in line (Really want the $7,500 credit before its reduced and also the $750 for the 2021 to 2022 conversion).
edited for clarity.
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UPDATE 1 - Talked to the dealer again . Sounds like they can't change how this looks on the website and they also talked to Ford. They are still saying the order is intact but that Ford cannot change anything on the website so I'm stuck staring at that cancellation screen and I won't be able to see progress online anymore.
Looks like I just need to watch it and hope for the best or whatever. GGs
UPDATE 2 -Just got an email on Nov 4th. Looks like my car is still going strong! Jan 10 build and I now have a VIN number. I still don't feel like I'm out of the woods but stress on this definitely went from a 9 to 2. Website still shows cancelled so I was a little surprised to see this.
So on the 28th I get a text from the Dealer asking if I cancelled by order. I respond back, "No, why?". After no response, I check online and find out that Ford.com shows my order as cancelled (still does).
So I go by the dealership. They tell me that my order is intact and some other "phantom" order attached to my name was cancelled. They suggest I reach out to Ford, as they told the dealer to cancel this "phantom" order. They assure me my actual order is intact and again tell me to reach out to Ford.
Today, I call ford and finally after being on hold and cut off (great job Ford) get someone and they tell me to talk to the dealership. They tell me that the order which I placed on 8/29/21 is cancelled(by the dealership). So they send me back to the dealership and get a confused guy that sends me to someone's voice mail and at this point I just hang up.
Does anyone have any suggestions? The dealer is under the impression that the order is still intact (supposedly) and Ford.com is showing that I have cancelled. I feel like they just need to talk to each other to straighten this out.
So far its just a run around and I'd like to keep my spot in line (Really want the $7,500 credit before its reduced and also the $750 for the 2021 to 2022 conversion).
edited for clarity.
--------------------------
UPDATE 1 - Talked to the dealer again . Sounds like they can't change how this looks on the website and they also talked to Ford. They are still saying the order is intact but that Ford cannot change anything on the website so I'm stuck staring at that cancellation screen and I won't be able to see progress online anymore.
Looks like I just need to watch it and hope for the best or whatever. GGs
UPDATE 2 -Just got an email on Nov 4th. Looks like my car is still going strong! Jan 10 build and I now have a VIN number. I still don't feel like I'm out of the woods but stress on this definitely went from a 9 to 2. Website still shows cancelled so I was a little surprised to see this.
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