Navigation not working

[Josh7mache]

i picked up my mach e a few weeks ago. since the beginning my navigation system is not working. I don't have a map on it either. it's just a gray interface. In the navigation settings under satelite status it says gps is off.
Took my Mach e to the dealer twice already and they can't fix the problem. Has anyone had this problem before as well?
Or does anyone have a suggestion what to do?

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[breeves002]

You probably need a new APIM. Not sure why the dealer can't fix it...they have the Ford hotline and escalation for that reason.

 

[Ford Motor Company]

i picked up my mach e a few weeks ago. since the beginning my navigation system is not working. I don't have a map on it either. it's just a gray interface. In the navigation settings under satelite status it says gps is off.
Took my Mach e to the dealer twice already and they can't fix the problem. Has anyone had this problem before as well?
Or does anyone have a suggestion what to do?

Hi Joshua! Will you send us a message with your VIN and dealership information? I will take a look at things on my end.

 

[ChasingCoral]

i picked up my mach e a few weeks ago. since the beginning my navigation system is not working. I don't have a map on it either. it's just a gray interface. In the navigation settings under satelite status it says gps is off.
Took my Mach e to the dealer twice already and they can't fix the problem. Has anyone had this problem before as well?
Or does anyone have a suggestion what to do?

Did you reset the Sync 4A screen or perform a master reset on the car?

Sync 4A reset:
Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

Master Reset, manual page 363
PERFORMING A MASTER RESET

Press the button to open the vehicle drawer.

1. Press Reset.
2. Press Master Reset.
3. Follow the prompts on the screen to complete the reset.

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