Chargers in the Built in Navigation Not Working

[mcotton]

In the Built in Navigation, Chargers and Dynamic Parking are greyed out. If I click on them it gives me a message "The Feature Requires Activation" It goes on with a message about going in to the Ford Pass app to activate it. How do I activate it? I have already activated Ford Pass and Blue Oval network.

Edit: When I log on to the ford website it shows Activation Pending on "Connected Built-in Navigation. How do I activate that?

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[mcotton]

@Ford Motor Company any help with this?

 

[Maquis]

@Ford isn’t Ford.
Try @Ford Motor Company

 

[mcotton]

@Ford isn’t Ford.
Try @Ford Motor Company

Thanks

 

[generaltso]

@Ford Motor Company any help with this?

They're just going to ask for your VIN and dealer info, so just go ahead and send that to them.

 

[Dutchstalker]

In the Built in Navigation, Chargers and Dynamic Parking are greyed out. If I click on them it gives me a message "The Feature Requires Activation" It goes on with a message about going in to the Ford Pass app to activate it. How do I activate it? I have already activated Ford Pass and Blue Oval network.

Edit: When I log on to the ford website it shows Activation Pending on "Connected Built-in Navigation. How do I activate that?

@mcotton did you ever get anywhere with this? I’m seeing the same behavior as described: chargers button is greyed out when you click on “Where to” in the onboard navigation. I don’t see the built it navigation option in the web portal but app is activated as is Blue Oval

 

[Dutchstalker]

In case people run into a similar issue, apparently, they didn't add the built-in navigation as a connected service onto my FordPass account altogether (nor the 30-day trial for Ford Streaming). This is causing various features to be unavailable, including real-time traffic and the Chargers button in the navigation. Opened a case with Ford, so to be continued...

 

[Elektronik]

have same issue. will follow this thread.

 

[Dutchstalker]

Just got of the phone with Ford. Apparently there’s quite a few cars that were recently delivered with the same issue. They removed the current entitled subscriptions and re-added them. Unfortunately the process includes a full reset of your FordPass Connect so make sure you’re in your car when you call and get ready to set things up from scratch (Bluetooth, PaaS, charging schedules etc)

Ford phone 866-861-0420

 

[Dutchstalker]

Correction: bluetooth still there, so just the PaaS stuff and codes and the charging settings

 

[Mach-Lee]

Ford phone 866-861-0420

This is the connected services phone number, if you have trouble with any of your subscriptions not working or activating, you should call them.

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