Need Help with OTA Updates (or lack of)

[rjake5]

What dealership are you taking your vehicle to? I can pass it along to our engineering team to help ensure the dealership has what they need.

@ ford motor company Richmond Ford West. Confirmation Code: X06903VDDY (804) 474-0573

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[SmrBxr]

@Ford Motor Company can you help a poor guy in Belgium?
My VIN is: WF0TK1EM3PMA07438

I already DM'd you back in June about a similar issue.

 

[Ford Motor Company]

@Ford Motor Company can you help a poor guy in Belgium?
My VIN is: WF0TK1EM3PMA07438

I already DM'd you back in June about a similar issue.

I'll send this over to my European counterparts.

 

[Rowwan]

@Ford Motor Company . What is the appropriate way to address these issues? I'm in the same boat (in the Netherlands). After almost 20 calls with Ford, a multi day visit at the dealer... I still don't have a working system - and no clue anymore how to get it sorted.

 

[Ford Motor Company]

DM me your VIN, and I will share it with the European team. They should be able to get you sorted.

 

[Ford Motor Company]

@ ford motor company Richmond Ford West. Confirmation Code: X06903VDDY (804) 474-0573

Confirming that the team worked with your dealer to fix a configuration mismatch and you are all set to get back on the OTA train now!

 

[rugedraw]

Confirming that the team worked with your dealer to fix a configuration mismatch and you are all set to get back on the OTA train now!

That's it. I'm officially on the Brian bandwagon.

 

[rjake5]

Confirming that the team worked with your dealer to fix a configuration mismatch and you are all set to get back on the OTA train now!

That is incredible news and I can’t thank you enough for helping to make this happen.

 

[Rowwan]

DM me your VIN, and I will share it with the European team. They should be able to get you sorted.

Done! Curious what will come out of this

 

[rjake5]

Confirming that the team worked with your dealer to fix a configuration mismatch and you are all set to get back on the OTA train now!

@Ford Motor Company The dealership is still not able to fix and the APIM is still showing as “updating“. It was there all weekend and they have no idea when it will be complete. Any help you can provide them would be appreciate. 4+ days without a vehicle due to a recall fix is more than I would expect.

 

[Ford Motor Company]

@Ford Motor Company The dealership is still not able to fix and the APIM is still showing as “updating“. It was there all weekend and they have no idea when it will be complete. Any help you can provide them would be appreciate. 4+ days without a vehicle due to a recall fix is more than I would expect.

Ugh, sorry to hear this! I'll follow up with the team now.

 

[SmrBxr]

I'll send this over to my European counterparts.

While digging through configuration of my car in Home Assistant, I found the following:

configurations:
remoteStartRunDurationSetting:
  updateTime: '2025-09-30T07:47:20Z'
  value: 0
automaticSoftwareUpdateOptInSetting:
  updateTime: '2025-09-29T06:16:57.870792Z'
  value: 'ON'
automaticSoftwareUpdateScheduleSetting:
  updateTime: '2025-09-29T06:16:57.870792Z'
  error:
    errorName: INVALID
    errorSource: DEVICE

Knowing that I have Automatic Updates scheduled to Everyday at 1:00 AM

 

[Rowwan]

DM me your VIN, and I will share it with the European team. They should be able to get you sorted.

Any update on this?

 

[Ford Motor Company]

Any update on this?

I'll follow up with the team now. They said they were working on it.

 

[phil2kx]

Ok… I think, for the first time, I’m actually seeing a chance for a solution here—thanks to Brian!

@Ford Motor Company
Brian, my VIN is WF0TK1EM6MMA30790. I’ll keep it short since my Mach-E’s OTA update issues have been ongoing for years (!) and the full story would be way too much for one post. No one in Europe has been able to help me. The case has been escalated several times and the car has been in the shop countless times, most recently just a month ago. Supposedly, all pending updates were installed, but something is clearly off. For example, my speedometer now shows “1 km/h” even while completely stationary. And this bug should definitely be fixed in the current Version!
Honestly, I’m out of ideas… According to Ford Europe, the car is OTA-capable, but I haven’t received any updates since that last service visit a month ago. Still no Blue Cruise (and I WANT TO PAY FOR IT!!!)

Also, I’ve always had to pay for each update to be installed! I have all the invoices to prove it. Sometimes Ford has covered part of the costs out of goodwill (but never the full amount), so I still just had to pay around €200 again at my last visit…

Could you at least check if my vehicle is actually able to receive OTA updates again?

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