NJ dealer with EV tech capacity?

[billy_at]

Lately, I've been having a lot of trouble with multi-day waits at central NJ Ford dealers to get recalls or updates handled.

I dropped my car off at the dealer last Wednesday for the HVBJB recall. I'd been told when I made the appointment that it should be an overnight job. Instead, the front desk told me it would probably be more like a week because they only have 2 EV techs to go around (and it's a massive dealer). I tried another dealer in the past and a simple software update recall never got done because the car just sat in the dealer parking lot for 24 hours. I eventually just came back and picked up the car, instead of waiting forever.

Dealer service is my biggest problem since switching from VW to Ford when I bought the Mach-E. With VW, I was used to 10k services or recalls taking an hour or two; with a Ford EV, it's a struggle to get anything done the same day.

Based on that comment about only having two EV techs at a dealer, are there any dealers in the area that have good EV tech capacity?

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[billy_at]

@Ford Motor Company ? Is there anything in progress that will increase the number of EV techs?

 

[AngryMan]

Members have reported good experiences with these dealers . Don't know if they have the techs but its a start

 

[Redundant]

I use maplecrest ford in Mendham and they are great. Handle tech well.

 

[Mach e Aankh]

I travel 40 minutes to get service done at All American Ford old bridge location. They provided loaner and fixed my BC after 1.5 yrs trying at different dealers.. My experience has been good.

 

[nicktom86]

I got my HVJB recall taken care of at Holman in Maple Shade. I know that might be a bit of a drive if you’re in central or north Jersey. I’m in South Jersey

 

[RMoore]

I’ll be getting my HVBJB replaced per warranty at Fullerton Ford soon and will report back.

 

[RMoore]

I’ll be getting my HVBJB replaced per warranty at Fullerton Ford soon and will report back.

Ended up having this done last month at Fullerton and no issues. They wanted to have the car for two days in case it took longer but gave me a loaner. They will also pick up and deliver.

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