No charging details & can’t stop charge session

[AMachE]

I am wondering if anyone else is having the issue that I am with the Ford app and charging and if anyone has ideas how to fix it.

Technical details — 2024 Mustang Mach E, Ford app v6.1.0, iPhone 17 Pro, iOS 26.1
Charging details — Only charge at home using the Ford L2 mobile charging cable

Until today, charging and the display of charging information in the app worked fine, even after the new Ford app and new iPhone OS were released. My issues started when I plugged in to charge in after a long trip this morning.

For the record, I made no changes to the Ford app or vehicle settings before or after the new app release or new iOS updates. Also, no location settings were changed in the Ford app, vehicle settings, or iOS. I have not received any recent over the air update that I am aware of (no updates are listed in the app or vehicle settings).

Three issues appeared today:

1. It is Saturday evening as I write this. When I open the Ford app to the main screen it indicates beneath the image of my vehicle that the next departure time is at “8:45 AM Saturday”. It is many hours past Saturday morning right now and my next set departure time is set for Sunday morning, so it appears that the app is a “day behind” for departure times.

2. The car begins a charging session when it is plugged in, but when I go to the charging screen by pressing the “lightning bolt” icon at the bottom of the app screen and open the “Charging session details” pane, it displays that the Charge rate is 7kW and provides no other data. It indicates “--“ for Distance added, Energy added, and Time on charge. It also does not indicate at what percentage it will stop charging, though the charge limit is set to 90%.

The percentage charged and range appear under image of my car on the main screen and both are increasing and when I turn on the vehicle while it is charging, the screen above the steering wheel displays the current charge level, the time when charging will stop, and that the charge limit is set to 90%. So the car is charging as it should, I assume. I hope it stops charging at the limit.

3. When I press the “Stop charging” button in the charging window, a circle starts spinning inside the button bar, but the charge session is never cancelled. It is as if the app is not sending the message to the car. I have to unplug the car while it is charging to stop the session. This does not seem optimal.

Steps already taken without success:

• Unplugged the mobile charging cable from the house and vehicle, plugged it back in & reinitiated charge session
• Started the car, shut car off, & reinitiated charge session
• Restarted iPhone & reinitiated charge session
• Deleted Ford app, reinstalled app, & reinitiated charge session
• Toggled location settings on and off in iOS settings and the Connectivity settings in the car & reinitiated charge session
• Checked that the Ford app was receiving and displaying the location of my car accurately on the app’s map (it does)
• Deleted the charge location for “Home” in the vehicle settings, reset location, reset charge limit, restarted phone & reinitiated charge session
• Deleted and reset departure times in the vehicle settings and restarted restarted phone (app still says the next departure time is earlier today)

After all of that I called Ford Pass support and after working with a very patient and kind Ford representative who had me duplicate many of the above steps in various combinations, the issues persist. The agent said that Ford support did not know of any current issues with Ford’s servers or back-end on their side that would affect information syncing between the Ford app and vehicles.

Any ideas are welcome. It’s been nearly a year with my Mach E, and I really love it, but the most important technical aspect that has to work correctly every time is charging and providing accurate charging-related information.

I know that Ford monitors these forums and I hope that this gets passed on their engineers and that there is some update or something that will restore full app functionality soon.

Sponsored

 

[E90alex]

When normal resets and troubleshooting don’t fix something, the next step would be to try and pull the negative 12V battery cable for a couple minutes to force a hard reboot of everything.

 

[Mach-Lee]

On the car's touchscreen, verify "share driving data" and "share vehicle data" are still enabled in privacy settings. Toggle automatic time sync off and then back on. Then go for a drive around the block.

If the data is still not updating, you can try pulling fuse 21/22 for 5+ minutes (and put it back), otherwise I would also suggest doing a full 12V battery disconnect to reboot everything in the car.

 

[RickMachE]

Sounds 100% like an app issue and nothing wrong with the vehicle.

 

[AMachE]

Thanks for the ideas.

”Share driving data” & “Share vehicle data” are both on and the Ford rep did have me toggle those on & off.

I tried the toggling the automatic time sync on and off, too. No change.

To test the communication between the car and the app, I changed a departure time setting in the car’s settings and checked the app and it appears that the car & the app may not be “talking to each other.”

I don’t know how to force them to “reconnect”.

 

[Kamuelaflyer]

I don’t know how to force them to “reconnect”.

Do this

If the data is still not updating, you can try pulling fuse 21/22 for 5+ minutes (and put it back), otherwise I would also suggest doing a full 12V battery disconnect to reboot everything in the car.

 

[AMachE]

Thank you. My car completed charge and stopped at 90%, so the settings in the car are being followed. Since the issue does seem to involve a break in communication between the Ford app and vehicle, I tested the following to be sure:

1. Any changes I attempt to make to departure times or charge schedule in the Ford app fail with a pop up appearing at the bottom of the screen that says “Save failed. Try again” or “Delete failed. Try again” with a red triangle & ! icon.

2. Any changes I attempt to make to departure times or charge schedule in the vehicle settings are saved in the vehicle but do not sync to the app. These changes are followed when the car is plugged in. I do not receive charge complete or cabin temperature ready for departure notifications, however.

I do not know how to pull the fuse or disconnect the battery, so any guide or place to learn is appreciated. Would I find this information in the manual?

Also, @Mach-Lee , I am genuinely curious, how would pulling the fuse or disconnecting the battery force a communication reset with the app?

 

[Mach-Lee]

Fuses are in the passenger foot well and is covered in the owners manual. Pulling the 12 V battery terminal requires popping off the frunk cover, you just pull up and will need a 10 mm socket to loosen the terminal. It’s not very complicated, takes about 10 mins. I suggest searching for some videos if you wanted to see how it’s done.

Again, this reboots the modules in the car so they can talk to the Ford servers, and then your app.

You should also try going to Ford.com and logging in to make sure your account is okay.

and just to make sure, the vehicle is parked outside in an area with AT&T, cellular coverage, correct? not in a parking garage or anything?

 

[ttw]

First time writing in the forum: '25 Mach E Premium, 3,200 miles - - love this vehicle!

A similar, yet perhaps different, app issue: Friday night I plugged in at 23% charge level, requesting charge to 90%. This was accomplished overnight as requested. However, when I opened the Ford app in the morning - prior to unplugging the charger, the app stated "90% charge as my status" but also that the charging duration was ~15 minutes, and the total kWh was less than 2!!! Obviously, in error.

After unplugging, I went to Charge History and it correctly showed the full change amount of 59 kWh (from 23% to 90%). I had never seen this bug on any previous charging session. Obviously not a huge deal, yet I'd prefer accuracy if possible! Thanks,

 

[Sparty]

I am wondering if anyone else is having the issue that I am with the Ford app and charging and if anyone has ideas how to fix it.

Technical details — 2024 Mustang Mach E, Ford app v6.1.0, iPhone 17 Pro, iOS 26.1
Charging details — Only charge at home using the Ford L2 mobile charging cable

Until today, charging and the display of charging information in the app worked fine, even after the new Ford app and new iPhone OS were released. My issues started when I plugged in to charge in after a long trip this morning.

For the record, I made no changes to the Ford app or vehicle settings before or after the new app release or new iOS updates. Also, no location settings were changed in the Ford app, vehicle settings, or iOS. I have not received any recent over the air update that I am aware of (no updates are listed in the app or vehicle settings).

Three issues appeared today:

1. It is Saturday evening as I write this. When I open the Ford app to the main screen it indicates beneath the image of my vehicle that the next departure time is at “8:45 AM Saturday”. It is many hours past Saturday morning right now and my next set departure time is set for Sunday morning, so it appears that the app is a “day behind” for departure times.

2. The car begins a charging session when it is plugged in, but when I go to the charging screen by pressing the “lightning bolt” icon at the bottom of the app screen and open the “Charging session details” pane, it displays that the Charge rate is 7kW and provides no other data. It indicates “--“ for Distance added, Energy added, and Time on charge. It also does not indicate at what percentage it will stop charging, though the charge limit is set to 90%.

The percentage charged and range appear under image of my car on the main screen and both are increasing and when I turn on the vehicle while it is charging, the screen above the steering wheel displays the current charge level, the time when charging will stop, and that the charge limit is set to 90%. So the car is charging as it should, I assume. I hope it stops charging at the limit.

3. When I press the “Stop charging” button in the charging window, a circle starts spinning inside the button bar, but the charge session is never cancelled. It is as if the app is not sending the message to the car. I have to unplug the car while it is charging to stop the session. This does not seem optimal.

Steps already taken without success:

• Unplugged the mobile charging cable from the house and vehicle, plugged it back in & reinitiated charge session
• Started the car, shut car off, & reinitiated charge session
• Restarted iPhone & reinitiated charge session
• Deleted Ford app, reinstalled app, & reinitiated charge session
• Toggled location settings on and off in iOS settings and the Connectivity settings in the car & reinitiated charge session
• Checked that the Ford app was receiving and displaying the location of my car accurately on the app’s map (it does)
• Deleted the charge location for “Home” in the vehicle settings, reset location, reset charge limit, restarted phone & reinitiated charge session
• Deleted and reset departure times in the vehicle settings and restarted restarted phone (app still says the next departure time is earlier today)

After all of that I called Ford Pass support and after working with a very patient and kind Ford representative who had me duplicate many of the above steps in various combinations, the issues persist. The agent said that Ford support did not know of any current issues with Ford’s servers or back-end on their side that would affect information syncing between the Ford app and vehicles.

Any ideas are welcome. It’s been nearly a year with my Mach E, and I really love it, but the most important technical aspect that has to work correctly every time is charging and providing accurate charging-related information.

I know that Ford monitors these forums and I hope that this gets passed on their engineers and that there is some update or something that will restore full app functionality soon.

As said by others, and to quote the wise Scottish Computer Whiz, "When in Doot, Reboot!"

 

[AMachE]

@Mach-Lee : Thank you for the explanation. I genuinely like understanding how and why things work (or don’t) and I appreciate your generosity and time explaining it.

Also, thank you to everyone else who offered advice as well. I hope to become knowledgeable enough to be of help to others at some point and I appreciate the community here.

The issue appears to be solved (for now and I hope going forward).

Here is what I did, in case anyone else runs into this:

This morning, before looking up videos to learn how to disconnect the 12V battery or pull fuses, I tried one more thing in the Ford app that I realized I did not try yesterday.

I tried and was able to successfully delete my “Home” from the “Target Charge Locations” in the Ford app. I only attempted this in the vehicle settings yesterday, which had no effect.

I then checked the vehicle’s settings to see if the deletion synced and the charging location was deleted there, too. I plugged the car in, it started charging, and I set up my home again as a charging location in the vehicle settings and it quickly synced to the Ford app. I then changed the charge limit in the app to 90% and it synced to the vehicle settings.

To test that the vehicle and Ford app were now communicating, I deleted and then re-added all of the departure times in the vehicle settings and then repeated that process in the app. I also edited departure times in the Ford app and vehicle settings. The syncing was successful in both directions. Lastly, I used the app to stop the charging session, and that worked again, too.

I went for a drive and when I returned home I plugged in the vehicle to test that the charging data was also now being sent to the Ford app. This worked as it normally should. The Ford app accurately displayed the “Charging until” time, “Charge rate”, “Distance added”, “Energy added”, and “Time on charge”, as well as the percentage and charge limit “meter” above the “Stop Charging” button.

I am not sure how or why this was resolved. Maybe when the Ford app allowed me to delete the Home charging location this morning it reset the ability for the car and app to communicate. Or maybe the issue was with Ford’s servers on the back end that manage sync. As @RickMachE suggested, it appears to have been an app issue of some sort or another.

I will keep an eye on it and hope it is all sorted out going forward.

Sponsored