Officially a Lemon?

[jarofny]

Over a month ago I received a warning about a battery issue with my MME. I took it to the dealer. Several software updates did not help so a Ford factory rep looked at the care and determined that there were some dead cells in the battery and replacement cells were ordered. This week I was told they had the parts but they did not have the tool needed to do the install. And neither the Ford rep or any dealers in the area had the tool either (This is the NYC Metro area - 50 million people). I contacted Ford on social media and got a quick response. I was given a case number and was told someone would contact me within a day. It has now been several days. I do love the car but clearly Ford is not prepared to provide support. A cell going bad in a battery seems like something should expect.

This car is now only several days away from officially qualifying as a lemon under my state's "Lemon Law" (more than 30 days to repair a problem). I hate to call the car a lemon given that I think a cell going bad in a battery isn't an unacceptable flaw. It's really Ford's preparation to support the car that should be called a lemon.

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[EELinneman]

Over a month ago I received a warning about a battery issue with my MME. I took it to the dealer. Several software updates did not help so a Ford factory rep looked at the care and determined that there were some dead cells in the battery and replacement cells were ordered. This week I was told they had the parts but they did not have the tool needed to do the install. And neither the Ford rep or any dealers in the area had the tool either (This is the NYC Metro area - 50 million people). I contacted Ford on social media and got a quick response. I was given a case number and was told someone would contact me within a day. It has now been several days. I do love the car but clearly Ford is not prepared to provide support. A cell going bad in a battery seems like something should expect.

This car is now only several days away from officially qualifying as a lemon under my state's "Lemon Law" (more than 30 days to repair a problem). I hate to call the car a lemon given that I think a cell going bad in a battery isn't an unacceptable flaw. It's really Ford's preparation to support the car that should be called a lemon.

Have you let the dealer know that you are prepared to invoke the lemon law based on the delay? That might spark some action. At the least, it will likely get management involved. My guess is that the service department is hoping that this gets fixed eventually. Sometimes, additional motivation is required and it sounds like you have that option.

 

[jarofny]

Have you let the dealer know that you are prepared to invoke the lemon law based on the delay? That might spark some action. At the least, it will likely get management involved. My guess is that the service department is hoping that this gets fixed eventually. Sometimes, additional motivation is required and it sounds like you have that option.

I believe the dealer is doing all they can. I said to the service manager that I was tempted to go to social media to try and generate some pressure and he encouraged me to do it. The fact that no dealer in a metro area of 50 million people has the tool needed to fix this car indicates that the dealer network is woefully unprepared to support it. I still think it is a great car but as afar as a dealer network being an advantage over Tesla? Nope!

 

[Kamuelaflyer]

Most lemon laws are directed towards the manufacturer rather than dealers. You might let Ford know that you're preparing a Lemon Law filing since there has been no action on resolving your issues in a timely manner. You might also send @Ford Motor Company a forum message letting them know all that's happened and hasn't happened.

Customer experience executives at Ford email contacts: https://www.elliott.org/company-contacts/ford/

 

[Carsinmyblood]

They should consider swapping a new car to you. That's how it goes when things can't or won't be fixed, or buy it back and make you whole so you can buy a car again.

Keep a diary.

 

[BMT1071]

I assume that like most of us you waited a long time to get your MME. You need to decide if you want to give it up over another 4-?? week delay. As long as your transportation needs are covered, just ride out the storm. The car market is pretty bleak right now anyway. What are you going to be able to get if Ford buys your car back??

 

[Racdos]

Over a month ago I received a warning about a battery issue with my MME. I took it to the dealer. Several software updates did not help so a Ford factory rep looked at the care and determined that there were some dead cells in the battery and replacement cells were ordered. This week I was told they had the parts but they did not have the tool needed to do the install. And neither the Ford rep or any dealers in the area had the tool either (This is the NYC Metro area - 50 million people). I contacted Ford on social media and got a quick response. I was given a case number and was told someone would contact me within a day. It has now been several days. I do love the car but clearly Ford is not prepared to provide support. A cell going bad in a battery seems like something should expect.

This car is now only several days away from officially qualifying as a lemon under my state's "Lemon Law" (more than 30 days to repair a problem). I hate to call the car a lemon given that I think a cell going bad in a battery isn't an unacceptable flaw. It's really Ford's preparation to support the car that should be called a lemon.

Sorry for your experience. I was in a similar situation but eventually after 24 days my car got repaired and its working fine now.
My experience was that after a quick response on social media, the service representative did absolutely nothing.
@ChasingCoral was the one who connected me to someone at Ford that eventually resolved the issue. Tagging him here to see if he can help you as well
Best of Luck!

 

[Nklem]

That's what the lemon law is for, to protect you. You should have no issues applying it, some states have mandated arbitration, some allow just instant resolution. Good luck and hopefully you get another Mach E, with a good battery! I do not know how state rebates are applied back to the buyer in a Lemon Law situation, if it applies to your state.

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[ZuleMME]

I wonder if the tool is to replace the cell or just the entire battery module that cell is in. It would seem like they should be prepared to swap out battery modules as I suspect you won't be the only one...

 

[ChasingCoral]

Over a month ago I received a warning about a battery issue with my MME. I took it to the dealer. Several software updates did not help so a Ford factory rep looked at the care and determined that there were some dead cells in the battery and replacement cells were ordered. This week I was told they had the parts but they did not have the tool needed to do the install. And neither the Ford rep or any dealers in the area had the tool either (This is the NYC Metro area - 50 million people). I contacted Ford on social media and got a quick response. I was given a case number and was told someone would contact me within a day. It has now been several days. I do love the car but clearly Ford is not prepared to provide support. A cell going bad in a battery seems like something should expect.

This car is now only several days away from officially qualifying as a lemon under my state's "Lemon Law" (more than 30 days to repair a problem). I hate to call the car a lemon given that I think a cell going bad in a battery isn't an unacceptable flaw. It's really Ford's preparation to support the car that should be called a lemon.

Send me a private message with your contact information, VIN, and dealer, and I'll see what I can do to help.

 

[KngSmba]

Send me a private message with your contact information, VIN, and dealer, and I'll see what I can do to help.

You’re awesome dude thanks for heping

 

[ChasingCoral]

Over a month ago I received a warning about a battery issue with my MME. I took it to the dealer. Several software updates did not help so a Ford factory rep looked at the care and determined that there were some dead cells in the battery and replacement cells were ordered. This week I was told they had the parts but they did not have the tool needed to do the install. And neither the Ford rep or any dealers in the area had the tool either (This is the NYC Metro area - 50 million people). I contacted Ford on social media and got a quick response. I was given a case number and was told someone would contact me within a day. It has now been several days. I do love the car but clearly Ford is not prepared to provide support. A cell going bad in a battery seems like something should expect.

This car is now only several days away from officially qualifying as a lemon under my state's "Lemon Law" (more than 30 days to repair a problem). I hate to call the car a lemon given that I think a cell going bad in a battery isn't an unacceptable flaw. It's really Ford's preparation to support the car that should be called a lemon.

Also, maybe @Ford Motor Company can help.

 

[ChasingCoral]

Good news: I heard from the Mach E team this morning. While the dealer didn't have the needed tool, Ford has their Field Engineers there this morning with the needed tools. Fingers crossed they will resolve this issue soon.

 

[physib]

Good news: I heard from the Mach E team this morning. While the dealer didn't have the needed tool, Ford has their Field Engineers there this morning with the needed tools. Fingers crossed they will resolve this issue soon.

Do you have a contact inside Ford?

 

[ChasingCoral]

Do you have a contact inside Ford?

Yes.

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