Order with no deposit

[janitorjim]

I placed my order in person at the dealership on 7/18. I got a email from ford with my order number

ORDER DATE 7/18/2020​

ORDER ID A####​

However the guy at the dealership never took a deposit. He said someone would contact me on Monday but no one ever did.
I sent an email to the guy monday evening and got a reply from him
"Hope all is well, yes your order is pushed through, I will reach out for the deposit this week no worries, I’m out of the office today but email me for any questions "
He never did (Typical of a salesman)
I just don't want to lose out on getting my MME cause I never put down a deposit. However I don't want really want to call them and say hey you guys never called me to get $500.
Does an order # mean that the car will 100% be built and shipped?
Does an order # mean saved yourself a place in line but ford is waiting for their $500 to actually build it?
Just wondering what "you" might do

Sponsored

 

[macchiaz-o]

Check your order's status at the Ford website. If it's "accepted by dealer," you're set for now. The dealer might not even require a deposit from you. That's between you and the dealer.

If they do contact you and ask for the deposit, have them confirm in writing that the deposit is refundable (unless you don't care if it isn't). Then give them your deposit.

 

[janitorjim]

Check your order's status at the Ford website. If it's "accepted by dealer," you're set for now. The dealer might not even require a deposit from you. That's between you and the dealer.

If they do contact you and ask for the deposit, have them confirm in writing that the deposit is refundable (unless you don't care if it isn't). Then give them your deposit.

where would I go to check the order status?
Only site I have found was
https://shop.ford.com/vehicleordertracking#/
but you need a vin number
Also I did not order online it was at the dealer so I did not have to sign in to my ford account and they did not ask me if I had a ford account

 

[macchiaz-o]

Also I did not order online it was at the dealer so I did not have to sign in to my ford account and they did not ask me if I had a ford account

Ah, I see. Sign in here (create an account if you don't have one yet):

https://www.ford.com/profile/myprofilev2/

Then see if you can view your reservations/orders.

If none are showing up, provide your email address to the dealer. They can associate your email to the order they placed and after they do that, it should show up for you at the above web site.

 

[janitorjim]

Ah, I see. Sign in here (create an account if you don't have one yet):

https://www.ford.com/profile/myprofilev2/

Then see if you can view your reservations/orders.

If none are showing up, provide your email address to the dealer. They can associate your email to the order they placed and after they do that, it should show up for you at the above web site.

yeah I already checked under my existing profile and nothing is there. I might do as you suggested about sending in my email address to the dealer

 

[highland58]

yeah I already checked under my existing profile and nothing is there. I might do as you suggested about sending in my email address to the dealer

when you sign into your Ford account, in the upper right should be a magnifying glass, a globe and a "person" When you click on the person, it should have a choice of shopping planner, "your" account, and sign out. If you click on "your" account, you should get a page with choices like my ford vehicles, my reservations and orders, ford credit, ford pass, and so on. Clicking on my orders and reservations would be where your order would show. If you get to there and see no order, you might want to call the ford helpline. I'm not sure your dealer could fix that.

 

[janitorjim]

when you sign into your Ford account, in the upper right should be a magnifying glass, a globe and a "person" When you click on the person, it should have a choice of shopping planner, "your" account, and sign out. If you click on "your" account, you should get a page with choices like my ford vehicles, my reservations and orders, ford credit, ford pass, and so on. Clicking on my orders and reservations would be where your order would show. If you get to there and see no order, you might want to call the ford helpline. I'm not sure your dealer could fix that.

I didn't order through the website. I did it direct at the dealer so pretty sure they do not sync with my ford profile as I was not asked if I had one.

 

[urmyboyblue]

Atleast for me I ordered mine online. The dealer reached out to me to have me complete the order and proceeded around the 18th of July. I received a refund from Ford immediately and my dealership $500 was pending on CC but never posted. The dealer since then said they received my order and all good. I am betting it is up to the dealer's discretion.. My ford profile has everything and looks good.

 

[janitorjim]

Atleast for me I ordered mine online. The dealer reached out to me to have me complete the order and proceeded around the 18th of July. I received a refund from Ford immediately and my dealership $500 was pending on CC but never posted. The dealer since then said they received my order and all good. I am betting it is up to the dealer's discretion.. My ford profile has everything and looks good.

interesting because I tried to do an order online and kept getting transaction unsuccessful when entering in my credit card. Tried 7 or 8 times that is when I went to the dealer. On monday I did noticed 7 or 8 pending charges for $500 from the dealer but they all dropped off by wed. So it is possible the dealer doesn't care about the deposit.

thanks

 

[janitorjim]

well I hate people not contacting me when they said would so I reach out to the dealer
my email
"Just reaching back out as I have not heard from you. While I would be happy to not have to put down a deposit I do not want it to affect my position in line for a mach e"

dealer response
"Don’t worry your order is in and submitted to Ford since the day you were here ?
I will contact you if a deposit is needed but you are on the list ?"

Sponsored