Benken
Member
- First Name
- Ben
- Joined
- Jan 20, 2021
- Threads
- 3
- Messages
- 18
- Reaction score
- 53
- Location
- Stuart, Florida
- Vehicles
- MME FE, 2019 Q5, 2006 999, 2012 Diavel
- Occupation
- Retired
- Thread starter
- #1
Recently I took a trip 50 miles from home. Before leaving, I placed my (ONLY) key on the workbench in my garage. When we arrived at my destination (an art show in Vero Beach) I discovered that I didn’t have the key. Luckily my telephone (PAAK) was still functioning. Unfortunately the battery was almost depleted. We were very concerned that it would work all the way home. It did work and we made it home. Immediately after that it stopped working as a key. System said that was working but when I pressed the start button, I got a message that no key was present.
I went to the dealership the following day. The sales rep was busy with a prospective buyer. I do understand as I showed up unannounced and he had others to help as well. We waited for some time and then left to return another day.
Today, I spent 2 1/2 hours at the dealership trying to reset the system, FordPass and the phone. It took all of that time to get it fixed. Meanwhile my wife was waiting inside to hopefully get her phone set up. The salesman had other customers and could not spend any more time on it at the moment. Upon leaving the dealer, I got a notice saying I should set up the emergency start number. Seeing that I could stop in the driveway, I figured I would take a second and do it. When I said ok, it indicated the function could not be performed except in Park. A banner appeared saying “Function Aborted”. The display locked the screen and would not allow any other task and would not clear. It stayed locked for some time and would not clear even though I shut the ignition off. When this happens, nothing on the panel works. Not radio, navigation or anything else.
I previously had this same locked display “Aborted Function” happen while en route to an unfamiliar location. I stopped and tried to clear it. I called Ford Guide. First time they could not help. They tried to hand me off to tech assistance. I was disconnected. Next call, I waited several minutes, explained the problem and then was disconnected. When I called back, I was informed that Tech support was closed, call back tomorrow. I didnt know how to clear screen. If you shut car off and let it sit, it will eventually clear.
I went home and tried to set it up myself. I tried several times. System said it was done. When I got in the car, it said “no key present”.
I then called Ford Customer Service and unloaded on the attendant. She was very courteous and listened to my concerns. Not sure if it will do any good. I suggest that we continue to complain until they fix it.
Ford YOU NEED TO BE MONITORING THESE POSTINGS AND PAYING ATTENTION. It’s not going to get better without action.
Sorry for any errors or omissions!
I went to the dealership the following day. The sales rep was busy with a prospective buyer. I do understand as I showed up unannounced and he had others to help as well. We waited for some time and then left to return another day.
Today, I spent 2 1/2 hours at the dealership trying to reset the system, FordPass and the phone. It took all of that time to get it fixed. Meanwhile my wife was waiting inside to hopefully get her phone set up. The salesman had other customers and could not spend any more time on it at the moment. Upon leaving the dealer, I got a notice saying I should set up the emergency start number. Seeing that I could stop in the driveway, I figured I would take a second and do it. When I said ok, it indicated the function could not be performed except in Park. A banner appeared saying “Function Aborted”. The display locked the screen and would not allow any other task and would not clear. It stayed locked for some time and would not clear even though I shut the ignition off. When this happens, nothing on the panel works. Not radio, navigation or anything else.
I previously had this same locked display “Aborted Function” happen while en route to an unfamiliar location. I stopped and tried to clear it. I called Ford Guide. First time they could not help. They tried to hand me off to tech assistance. I was disconnected. Next call, I waited several minutes, explained the problem and then was disconnected. When I called back, I was informed that Tech support was closed, call back tomorrow. I didnt know how to clear screen. If you shut car off and let it sit, it will eventually clear.
I went home and tried to set it up myself. I tried several times. System said it was done. When I got in the car, it said “no key present”.
I then called Ford Customer Service and unloaded on the attendant. She was very courteous and listened to my concerns. Not sure if it will do any good. I suggest that we continue to complain until they fix it.
Ford YOU NEED TO BE MONITORING THESE POSTINGS AND PAYING ATTENTION. It’s not going to get better without action.
Sorry for any errors or omissions!
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