Personal ChargePoint station not identified by FordPass app

[GatorGrowl]

I did a deep dive into settings, and the “Share Driving Data” was off. Turning it back on fixed the problem.

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[bryadinoff]

Vulnox - re is the garage is blocking the signal? Our garage is covered by solar panels, so I really thought this was going to be the problem. However, I charged my car in the alley this afternoon and it still wasn't recognized as a "previous location" after I ended the charge. In retrospect, the ChargePoint app always shows my address correctly when I charge, so it must know where I am.

OH2AZ2OH - Both the FordPass and ChargePoint apps show the car is charging, or not charging, as appropriate. The FordPass app and the car will show the appropriate charge after charging. In fact, when I look up the car's charging history, both apps appropriately identify the location (my home address). e.g., On the FordPass, when I click on the Vehicle icon the top reads "Updated 2 hours ago" and has my correct home address. When I then click on Vehicle > Charging > Charge Logs, all the charges are correctly identified as being at my home address. It's only when I go to Vehicle > Charging > Preferred Time is the problem evident, in that my address is missing from Previous Locations.

 

[bryadinoff]

where is "share driving data"?

 

[bryadinoff]

GaterGrowl - thanks for the deep dive. I looked up my "share driving data." It was already on.

 

[Tbird]

Have you reset the sync screen?

 

[bryadinoff]

sync screen reset. No change - home charging station still not identified.

 

[bryadinoff]

Update: A few days ago I was several miles from my home and I was showing my brother the trouble I was running into with charging my car. To my amazement, there was another location showing up in my Previous Locations (for charging). The address was near my home so I immediately set the desired parameters for charging (time of day and maximum charge, 90%). The next day I tried charging at home and it worked! I don't know what changed so that the location showed up (perhaps a delayed response to the Sync Screen Reset?).

I really appreciate everyone's input and suggestions.

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