movieman
Active Member
- Joined
- Jun 6, 2022
- Threads
- 3
- Messages
- 27
- Reaction score
- 10
- Location
- 77354
- Vehicles
- Mustang, Fusion, Mach-e (on order)
- Occupation
- retired
I am totally frustrated with Ford. My last update was in Jan - 4.1.1. After several trips to the dealerI think Ford's priorities for software need to focus on the OTA mechanism. It's insane that they do seem to be improving software and fixing bugs much more than a traditional OEM would definitely have done only 3 years ago.
However, most of the couple of hundred thousand Mach-E owners don't receive consistent and comprehensive updates of these modules OTA. It's really strange that they would invest in the software development, and have such troubled deployment for so long.
That's what I would fix first -- then you have easier potential to detect edge case bugs, gather feedback, and iterate.
I think some of our perspective as potentially non-typical cranky tech-saavy owners is colored by the updates that reach our cars, not necessarily where Ford is putting its internal resources. I wonder how many of the resources are supporting the fleet now, versus working on their future EV software platforms.
they finally figured out that the APIM module was faulty. Here's the kicker: according to the service rep - THEY DON'T HAVE ONE IN STOCK - THEY ARE BACKORDERED - AND THERE IS NO ETA FOR DELIVERY!!!!
What pisses me even more is the last two visits they have not put in a service order (no paper work) which means if I wanted to file a lemon law claim I would have nothing to prove the number of times the dealer failed to fix the problem. I have written to Ford customer Service and have received no reply
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