What's happening in your specific case is unacceptable IMO.
Thanks only the beginning. The dealer told me the car has had problems before so this is not a new problem. I bought the car with 600 miles from Ford. I checked my service history on my app I also spoke to Ford and the Ford dealership I bought the car from. I was told by Ford and the dealership this car has no repair history just service preparing for sale. So they are lying to me.
The dealer that I’ve been working with is anything but intransigent. They’ve been helpful and even got my car in early to diagnose the issue rather than wait. The issue I have is that the parts for these recalls, which have been ordered several times, can’t seem to be located. I can’t believe it’s a dealer problem because after the first ten days the dealer started to pay for a rental out of their pocket and then found a loaner another ten days after that, so they are making efforts. Ford corporate, on the other hand, can’t even return a call.
Im glad to hear some people have found good dealers. Hang on to them. The only dealer in these parts gives intransigent dealers a bad name. As for the Ford Motor Company as an entity — I do not disagree with you.
You know the problem i have with the on back order excuse, is they are building cars if they don't have parts how can they be building cars?
I used to be a network engineer and I maintained the network at the GM 1.5 million sq feet warehouse in Lancing MI and the campus at Springhill TN assembly plant and I can tell you they track every bolt and washer and every person that touched that part. Assembly plants used a system called "just in time" as the car goes down the line the next part needed magically appears. When a bolt is torqued they even record the person, tool and final torqued number. It's incredible how they keep track of everything. If they were to have a disgruntled employee leaving bolts lose they can easily track every car that person touched.
Hi there. Can you send over a message with your VIN and the name/location of the Ford dealer you have been working with? I would like to see what I can do to assist with your Mach-E charger repairs
Hello and thank you for the reply but I already have a person from Ford actively looking into this problem. I don't want to waste two valuable resources on the same problem. I will send you my VIN and case number so you can be aware of what's going on.
Prompting for the VIN number response? ?
No, checking off boxes on the stop them from saying, “We didn’t Know!” checklist. If it helps, great.
The car does not have a problem the car has been fantastic. the problem with the car has been dealer credited. I was at the dealer today and it looks like the car might be ready to pick up in the next few days.
