Problems with car during recall

[Taraleigh115]

On 3rd June 2024, I took my car to Perry’s Ford Mansfield to replace the High Voltage Battery Junction Box, as per the recall notice received in November 2023. I was advised this would take 2 days to complete. At the time of my car going in for the repair, there were no known issues with my battery. I use only a home charging point and have only charged on a DC point a handful of times during my ownership. I am not a heavy-footed driver and have never had a speeding fine in my 18 years of driving.

Problems Encountered During Repair:
During the process, after the new junction box was installed, a high voltage alert was triggered. The technician then removed the new junction box and refitted the old one which showed no issues with the car. He then attempted to install the new parts again, which caused a second high voltage alert. The service station requested a new junction box, and a Ford-designated technician arrived a week later to fit it. This led to the discovery that, following the two HV alerts, 2 of the 12 power cells require replacement. The wiring for this repair is currently on back order, with no estimated time of arrival. I have all of the above in a recorded conversation with the service manager at Perry's.

At no time during my purchase in October 2022, was this fault brought to my attention, despite it being a known issue to Ford for this particular model. I purchased through W R Davies in Wales.

I am wondering if anyone else has had simular issues and if they were able to reject the car per the Consumer Rights Act 2015, which states a vehicle should be of satisfactory quality, fit for purpose, and as described. Given the prolonged delay in repairing the vehicle, lack of
communication, and the vehicle’s unsatisfactory condition at the time of sale, what would my chances be of this being approved?

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[Taraleigh115]

Sorry I Purchased in October 2023 not 2022.

 

[jetermeyer]

I just had my recall done 21 job 1. Never had any issues before the recall. Immediately after the recall fix which only took 1 day I got a stop vehicle warning. I was still on the lot. They took the car back in and said a wire was freyed causing the issue. They did not have the part and it was back ordered but was able to find the part at another local location. The wire was delivered that day and they replaced it. For 2 days all is good. I'm not sure how the wire went bad with the new HVBJB and was fine with the old one but I have to go with what they told me and it fixed the problem. They did not charge me for the extra wire and work which they could have saying the wire was bad and not part of the recall. Watertown Ford in MA was very good about the whole experience so I have nothing to complain about. But as you said. No issues before with the old HVBJB.

 

[BigG’s Mach e]

On 3rd June 2024, I took my car to Perry’s Ford Mansfield to replace the High Voltage Battery Junction Box, as per the recall notice received in November 2023. I was advised this would take 2 days to complete. At the time of my car going in for the repair, there were no known issues with my battery. I use only a home charging point and have only charged on a DC point a handful of times during my ownership. I am not a heavy-footed driver and have never had a speeding fine in my 18 years of driving.

Problems Encountered During Repair:
During the process, after the new junction box was installed, a high voltage alert was triggered. The technician then removed the new junction box and refitted the old one which showed no issues with the car. He then attempted to install the new parts again, which caused a second high voltage alert. The service station requested a new junction box, and a Ford-designated technician arrived a week later to fit it. This led to the discovery that, following the two HV alerts, 2 of the 12 power cells require replacement. The wiring for this repair is currently on back order, with no estimated time of arrival. I have all of the above in a recorded conversation with the service manager at Perry's.

At no time during my purchase in October 2022, was this fault brought to my attention, despite it being a known issue to Ford for this particular model. I purchased through W R Davies in Wales.

I am wondering if anyone else has had simular issues and if they were able to reject the car per the Consumer Rights Act 2015, which states a vehicle should be of satisfactory quality, fit for purpose, and as described. Given the prolonged delay in repairing the vehicle, lack of
communication, and the vehicle’s unsatisfactory condition at the time of sale, what would my chances be of this being approved?

I booked my car in for the recall a couple of months back. After 2 days of my car being with the dealer they told me they didn't actually have the parts needed and they were on back order. I have since had an email from my dealer to say my car can be booked in for the recall notice in mid-August.

While my car was there the first time, I asked for them to look at the repeated front camera/sensor faults I receive (on the dashboard and on the app) to which they said needed an update and was fixed. Drove the car off from the dealer and within 5mins had the fault. The fault happens quite often and will be raised again when the cars goes back in for the recall in September.

 

[Edge2MME]

Maybe worth a read if you are getting camera / sensor faults https://www.macheforum.com/site/thr...ion-assist-not-available-errors.18710/page-49

 

[scotts5764]

On 3rd June 2024, I took my car to Perry’s Ford Mansfield to replace the High Voltage Battery Junction Box, as per the recall notice received in November 2023. I was advised this would take 2 days to complete. At the time of my car going in for the repair, there were no known issues with my battery. I use only a home charging point and have only charged on a DC point a handful of times during my ownership. I am not a heavy-footed driver and have never had a speeding fine in my 18 years of driving.

Problems Encountered During Repair:
During the process, after the new junction box was installed, a high voltage alert was triggered. The technician then removed the new junction box and refitted the old one which showed no issues with the car. He then attempted to install the new parts again, which caused a second high voltage alert. The service station requested a new junction box, and a Ford-designated technician arrived a week later to fit it. This led to the discovery that, following the two HV alerts, 2 of the 12 power cells require replacement. The wiring for this repair is currently on back order, with no estimated time of arrival. I have all of the above in a recorded conversation with the service manager at Perry's.

At no time during my purchase in October 2022, was this fault brought to my attention, despite it being a known issue to Ford for this particular model. I purchased through W R Davies in Wales.

I am wondering if anyone else has had simular issues and if they were able to reject the car per the Consumer Rights Act 2015, which states a vehicle should be of satisfactory quality, fit for purpose, and as described. Given the prolonged delay in repairing the vehicle, lack of
communication, and the vehicle’s unsatisfactory condition at the time of sale, what would my chances be of this being approved?

Just wondering if anyone has had a similar situation.
so booked my mustang Mach e in for the high voltage junction box recall before Christmas had it all done and within 470 miles the car went back into low power mode with Ford pass app saying
1 High-Voltage Battery Warning

What Is Happening?

Your stop safely now warning is on due to a fault with the high voltage system. Performance and speed will be greatly reduced. It is not recommended to drive your vehicle.
Took it back to Ford and they said it needed Bec software update which they charged £169+vat for and that would cure the issue. I had the car put on main dealer diagnostics prior to taking to Ford and the codes was exactly the same as before the recall HVJB, but they assured me that would cure it. Picked car up no warning lights full power back again 3 days later less than 200 miles same problem low power same codes (POADA-00 Hybrid Battery Positive Contactor Control Circuit Range / Performance) took it back in today and now they are saying it’s the battery buzz bar and the battery needs to come apart again. I’ve spoken to a number of dealers and they are all saying they have never heard of that and it’s more than likely the recall was not successful. They want to charge me for the work even though they can’t tell me why they think it’s the buzz bar.
so anyone who can shed some light on this or help me out I would be very grateful.
thanks
Scott

 

[Snakebitten]

Why would they charge for HVB related repair within the 8/100K period?

 

[johnnycombo]

This is how my high voltage junction box repair tuned out!

 

[SteveUk]

Why would they charge for HVB related repair within the 8/100K period?

That's indeed something that Ford should be paying for and a quick call to the UK customer care team bypassing the dealer will resolve it. In the UK if we contact the dealer it's often a waste of time and they will charge for something that is warranty work.

 

[SteveUk]

Let me know if you want the ford Cc number

 

[Teslaeata]

On 3rd June 2024, I took my car to Perry’s Ford Mansfield to replace the High Voltage Battery Junction Box, as per the recall notice received in November 2023. I was advised this would take 2 days to complete. At the time of my car going in for the repair, there were no known issues with my battery. I use only a home charging point and have only charged on a DC point a handful of times during my ownership. I am not a heavy-footed driver and have never had a speeding fine in my 18 years of driving.

Problems Encountered During Repair:
During the process, after the new junction box was installed, a high voltage alert was triggered. The technician then removed the new junction box and refitted the old one which showed no issues with the car. He then attempted to install the new parts again, which caused a second high voltage alert. The service station requested a new junction box, and a Ford-designated technician arrived a week later to fit it. This led to the discovery that, following the two HV alerts, 2 of the 12 power cells require replacement. The wiring for this repair is currently on back order, with no estimated time of arrival. I have all of the above in a recorded conversation with the service manager at Perry's.

At no time during my purchase in October 2022, was this fault brought to my attention, despite it being a known issue to Ford for this particular model. I purchased through W R Davies in Wales.

I am wondering if anyone else has had simular issues and if they were able to reject the car per the Consumer Rights Act 2015, which states a vehicle should be of satisfactory quality, fit for purpose, and as described. Given the prolonged delay in repairing the vehicle, lack of
communication, and the vehicle’s unsatisfactory condition at the time of sale, what would my chances be of this being approved?

Was going to say use Sandicliffe Ford Centre Nottingham who have been great and changed my HVBJB but looks like it’s too late though you could still go down there and see what they can do.

DM me if you like and need a chat.

To reject I think you’d need to prove either the fault was present at time of sale or car was not reasonably durable.

From Consumer Rights Act - see 3a,c&e below:

Goods to be of satisfactory quality

(1)Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.

(2)The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of—

(a)any description of the goods,

(b)the price or other consideration for the goods (if relevant), and

(c)all the other relevant circumstances (see subsection (5)).

(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of that kind are usually supplied;

(b)appearance and finish;

(c)freedom from minor defects;

(d)safety;

(e)durability.

(4)The term mentioned in subsection (1) does not cover anything which makes the quality of the goods unsatisfactory—

(a)which is specifically drawn to the consumer's attention before the contract is made,

(b)where the consumer examines the goods before the contract is made, which that examination ought to reveal, or

(c)in the case of a contract to supply goods by sample, which would have been apparent on a reasonable examination of the sample.

(5)The relevant circumstances mentioned in subsection (2)(c) include any public statement about the specific characteristics of the goods made by the trader, the producer or any representative of the trader or the producer.

(6)That includes, in particular, any public statement made in advertising or labelling.

(7)But a public statement is not a relevant circumstance for the purposes of subsection (2)(c) if the trader shows that—

(a)when the contract was made, the trader was not, and could not reasonably have been, aware of the statement,

(b)before the contract was made, the statement had been publicly withdrawn or, to the extent that it contained anything which was incorrect or misleading, it had been publicly corrected, or

(c)the consumer's decision to contract for the goods could not have been influenced by the statement.

(8)In a contract to supply goods a term about the quality of the goods may be treated as included as a matter of custom.

(9)See section 19 for a consumer's rights if the trader is in breach of a term that this section requires to be treated as included in a contract.

Look up how to reject yourself if you feel you want to do this yourself, what letters to write and if that fails you may need a solicitor and an Independent Expert Witness in automotive engineering for a report on the matter.

Your contract is with who you bought the car from, usually the dealer, if so don’t be fobbed off by them when they refer you to Manufacturer but legal advice may me necessary, I’m not a legal expert.

Good luck!

 

[SteveUk]

During the repairs they should have supplied a car or ford can organise a mache via enterprise. If they didn't you had been badly informed.

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