PSA - Fisker is liquidating Wallbox chargers

[DevinsHorsey]

I just reached out today to see if they've heard anything in general and this was the response I received:

"Thank you for the email.

We tried to contact Fisker about this issue; unfortunately, we have received no response from them. We do not know if they will send us a new list of orders later.

If you have any other questions, let me know through this email."

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[DevinsHorsey]

Update: I called Wallbox this morning to see if another rep could give me some context. Relayed some frustrations (not to them, and they're equally frustrated). They let me know they've recieved two lists: one on 9/3 and one on 9/10 -- potentially, we'll see a new list tomorrow? Maybe? They said they've reached out with no responses. Either way, how are lists being sent this late have missing data? How frustrating.

 

[McDuck]

Update: I called Wallbox this morning to see if another rep could give me some context. Relayed some frustrations (not to them, and they're equally frustrated). They let me know they've recieved two lists: one on 9/3 and one on 9/10 -- potentially, we'll see a new list tomorrow? Maybe? They said they've reached out with no responses. Either way, how are lists being sent this late have missing data? How frustrating.

Another list? I thought they said they had 850 inventory and all of those were sent out. We'll if I randomly get mine I suppose I will just have to cancel my CC dispute.

 

[DevinsHorsey]

Another list?

My thoughts exactly.. Why is more than one list required? Literally what is this system they're using? They sold out before 9/3, correct? So wouldn't it make sense that all orders would be on one sheet Fisker would send to Wallbox? This whole process doesn't make any sense. Someone had mentioned earlier that maybe this is due to the 850 stock and potentially random sorting, but ultimately it still also seems that there's no rhyme or reason. I even asked if they saw any patterns in the data but it seemed random to them. I suppose none of us can ask much of a bankrupt company. At least we didn't buy their cars, lol.

I'll prob call sometime tomorrow to see if they got another list, although, not crossing my fingers for this one.

 

[Visitor]

Update: I called Wallbox this morning to see if another rep could give me some context. Relayed some frustrations (not to them, and they're equally frustrated). They let me know they've recieved two lists: one on 9/3 and one on 9/10 -- potentially, we'll see a new list tomorrow? Maybe? They said they've reached out with no responses. Either way, how are lists being sent this late have missing data? How frustrating.

So, we have have conflicting stories posted on here:
On one hand, some people are being told that Wallbox received 2000 orders from Fisker in one shot, and only had claim to ship 850, which have been sent. Then others (myself included) have been told that Wallbox is waiting on Fisker to send more orders, and inventory levels are not the issue.
Does anyone have clarity on where the disconnect is?
At this point, it's more of a matter of curiosity for me. I haven't disputed the charges yet, but I'd be shocked if I actually received anything.

 

[Andy OS WA]

So, we have have conflicting stories posted on here:
On one hand, some people are being told that Wallbox received 2000 orders from Fisker in one shot, and only had claim to ship 850, which have been sent. Then others (myself included) have been told that Wallbox is waiting on Fisker to send more orders, and inventory levels are not the issue.
Does anyone have clarity on where the disconnect is?
At this point, it's more of a matter of curiosity for me. I haven't disputed the charges yet, but I'd be shocked if I actually received anything.

I think the problem is that one party in this transaction, namely Fisker, doesn't know its ass from a hole in the ground. I am tired of this in put in a dispute. I have no doubt that the charge will be reversed because I am 99.9999% sure Fisker will not respond to a card issuer. I can hold off for a month or so because I am retired and my mobile charger will get me through. So, if it shows up, I will tell my issuer to never mind on the dispute. If it is too late on the charge reversal I will do the honorable thing and call/email Fisker for payment arrangements. If they don't respond, then maybe I'll get the unit for free.

My expectation is that the unit will not show up, my charge will be reversed, and I will get a Grizzl-E Classic.

 

[Visitor]

I think the problem is that one party in this transaction, namely Fisker, doesn't know its ass from a hole in the ground...

I agree that the one thing we can reasonably expect from Fisker is incompetence. What I was referring to is that people on here have shared information they have said came from Wallbox customer service that is in contradiction with each other. I don't think that anyone on here who has contacted Fisker has received a reply (myself included.)
I'm just curious if the reason why people have gotten contradictory answers from Wallbox is due to some reps at Wallbox having more information than others, or just one rep had bad information, or something else.

My expectation is that the unit will not show up, my charge will be reversed, and I will get a Grizzl-E Classic.

Same. I just received my Grizzl-E Ultimate on Sunday. I'm just waiting until the Grizzl-E is installed before disputing my charges.

 

[DevinsHorsey]

Yep. It’s confusing. I called as Omar isn’t seemingly sending out a lot of context over email. I’m planning to call today to see if they have any new updates so I’ll update here as well.

They told me they don’t have contact at Fisker. They just said the list “shows up” in their system. I don’t super believe this, but the rep was going to give me any contact info they had until they couldn’t find any. They put me on hold so I’m assuming they had to find a manager prior to that.

They said that the shipping team primarily interfaces with them. So maybe I’ll try to talk to someone on that team today.

Someone is clearly manually sending lists to them, and therefore there is somebody there. Just doesn’t make sense how these lists are compiled.

 

[DevinsHorsey]

Afternoon all. As promised, I followed up; phoned in to Mallory from Wallbox support today. She's equally frustrated and said the list that she has is ~950 orders, and confirmed the 9/3 and 9/10 dates. The order numbers are not in sequence and fluctuate (i.e., goes from 13333, 13334, 13335 to 15083). She also indicated they have no orders from the 12xxxx range. I also learned the Fisker has already paid for every charger, meaning there is no additional cost to them to send over the information for orders. They are not pre-manufactured, either. They just put a sticker on it and ship it out as they get them. I had originally wondered if they were being "slow" at this as it was costing them $$$ or something; spoiler: it's not.

Wallbox also let me know that they have been emailing their contacts DAILY with no response. The last employees will be laid off from Fisker on October 11th, from what she told me as well. Wallbox won't accept any customers receipts as if Fisker doesn't "release" them then they are liable.

Since I had some time on my hands, and I'm annoyed, I drafted up an email and scrapped the Fisker website for addresses to deliver to. I found all the Fisker family emails and sent out a letter to request them to fix the situation or (as most people have already done) I'd advocate for people to file a dispute. Including the head of marketing, the CEO, and procurement teams. If anyone has any other emails, happy to also include them in a follow up email.

 

[McDuck]

I also learned the Fisker has already paid for every charger, meaning there is no additional cost to them to send over the information for orders.

Any insight into how many Fisker paid for? Just wondering if they over sold or if they just dropped the ball on sending the list over.

 

[DevinsHorsey]

Any insight into how many Fisker paid for? Just wondering if they over sold or if they just dropped the ball on sending the list over.

That’s a good question. If I call backIll ask them if it was certain amount and if they already hit it. I would imagine they sold out when they finished that contract originally.

 

[Visitor]

This is odd. I was contacted by a new customer service rep from Wallbox today; not in response to any new inquiries from me. Omar had already replied to my prior messages, so this sounds like Wallbox washing its hands of the whole affair (at least in my case):

 

[Visitor]

That’s a good question. If I call backIll ask them if it was certain amount and if they already hit it. I would imagine they sold out when they finished that contract originally.

That's what I've been wanting to know. If Fisker prepaid, there has to be a number they prepaid for.

Your earlier post did give me an idea, though. I'm wondering if there isn't some mediator or official overseeing the bankruptcy and liquidation of assets to appeal to in this case who would have more sway with getting Fisker to perform. Taking money and not shipping orders likely doesn't look great to a bankruptcy court. I'll have to do some digging when I get a moment.

 

[Andy OS WA]

This is odd. I was contacted by a new customer service rep from Wallbox today; not in response to any new inquiries from me. Omar had already replied to my prior messages, so this sounds like Wallbox washing its hands of the whole affair (at least in my case):

I got the same message. I find it hard to believe that they don't know whether or not they shipped product to me. A simple yes or no would be fine.

 

[Scarpia]

I got the same message. I find it hard to believe that they don't know whether or not they shipped product to me. A simple yes or no would be fine.

How do you conclude that means they don't know whether or not they shipped product to you? It's pretty obvious they didn't.

Their answer means they are no longer attempting to communicate with Fisker regarding the orders people are saying they should be filling. In other words, we need to stop bothering them and deal with Fisker. I don't blame them a bit; Wallbox has gone way above and beyond what they should be doing.

Fisker gets the order (and the money), then communicates to Wallbox to fulfill/drop ship it.
Fisker isn't doing that. Fisker is Wallbox's customer - not us.

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