Recall software updates

[andyney]

Took my Mach e into fords uk for the 5th time as I have excuses after excuses why the car won’t accept the update and recalls, it’s now going to be in fords for 4 weeks to where they are saying they have to get a ford engineer out to the ford dealership to try and sort it, the service and hassle has been off the scale bad, the car itself drives amazing with no issues, but these update recalls just seem to not want to communicate with the car. No idea what’s going to happen? As ford technical team have been back and fourth time and time again to the dealer with no success is anyone else having the same issues

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[chuckles]

Oof, that’s frustrating. Maybe Brian @Ford Motor Company can make sure your dealership’s service center is squared away?

(My local dealership was astoundingly inept with servicing our car: we resorted to going to another dealership)

 

[JohnFoxeSheets]

Bummer. It would be helpful to know what recalls are outstanding. Also, since you're in the UK, not all the advice you get here may be applicable since software versions differ in the US vs. Europe/UK...

 

[Ford Motor Company]

Took my Mach e into fords uk for the 5th time as I have excuses after excuses why the car won’t accept the update and recalls, it’s now going to be in fords for 4 weeks to where they are saying they have to get a ford engineer out to the ford dealership to try and sort it, the service and hassle has been off the scale bad, the car itself drives amazing with no issues, but these update recalls just seem to not want to communicate with the car. No idea what’s going to happen? As ford technical team have been back and fourth time and time again to the dealer with no success is anyone else having the same issues

Hi, sorry for the slow reply. I was out of the office for a bit. I'll message you and grab some details to send to my friends across the pond, and hopefully we can get you sorted.

 

[andyney]

Hi, sorry for the slow reply. I was out of the office for a bit. I'll message you and grab some details to send to my friends across the pond, and hopefully we can get you sorted.

No problem at all appreciate the help as ford technical are telling the dealership to press a button on screen during the update recall issue but the button on screen is missing to progress further so it’s stopping the update??

 

[andyney]

has anyone else had the same issue with this recall update?

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