Repair Nightmare

[MuckyMach-e]

I also have the dreaded HVJB issue, unfortunately it is on back order in the UK, fortunately I have addressed all my previous issues with the Ford Mach E customer care, I have also for the past few months had the same Advisor, first time she went in I had to wait 2 months for a courtesy car, which was a Vauxhall Corse EV, not fit for purpose, I went back to Ford and complained as my MME was a premium vehicle, so all my visits to date Ford have paid for a Premium Rental, at present I am driving a rental BMW 530E Tourer, you don't get if you don't ask.

Hi Martin, could you post the details of the Ford Mach E customer care people you spoke to please? I’ve got a door fault message every time I start my car and don’t know any decent dealers around me. Hoping they can help out. Did you get assigned a case number by them for your HVBJB issue? Thanks, Mark

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[kennethjk]

Ford offered $40 per day rental and not cover taxes. Rental around here is around $100 including tax per day for a compact through a full size (per rental company classification, which is a mid size for normal folks). I did not have to deal with the $40 reimbursement because my dealer provided a loaner and that was one of the reasons why I bought a car from them.

Did Ford limit the reimbursement to $40 per day? This information might be good for OP and other members when negotiating for a loaner reimbursement.

They offered me $40 and I told them you can’t get anything for 40 and they went to 60 or 65. Turns out I didn’t need the car but press them and they can get authorization for more.

 

[Martin desbrulais]

Hi Martin, could you post the details of the Ford Mach E customer care people you spoke to please? I’ve got a door fault message every time I start my car and don’t know any decent dealers around me. Hoping they can help out. Did you get assigned a case number by them for your HVBJB issue? Thanks, Mark

Hi Mark.
The MACH E UK Customer care number is 01327306616, yes I do have a case number, they have been excellent, I get weekly updates from them , either by phone or email and they also apply pressure on the Dealership when needed.

 

[Maquis]

@dj_stang and @Maquis
Oh well, I rented a minivan for a month for $400 during off season in Florida before. Now I'm in West Texas. There were many cars parked in a local car rental lot which was cheaper than an airport lot. We paid some dollars just shy of $100. I asked the cashier why the rental fee was so expensive with many cars outside. The rep. said because we could. Many times during the past two year, we paid more than $100 per day to rent a Camry or an Altima. Last month, when I thought I might have to rent a car while MME would be in a shop, the rental fee was around $70+ before tax and other fees. No more $9.99 weekend rental like 2003.

I forgot to add these. Several times, there were no car for rent. One time, I went to pick up a reserved car at the airport and there was no car. Rep. told me next time call first. ???

Kind of makes sense….there’s a lot of competition at a busy place like DFW. Supply and demand.

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