snarton
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Summary of situation
I'm about to ask Ford to buy back our 2022 Mustang Mach-E GT. We bought it used in Albany, NY with about 31,000 miles on it in January 2025. When we tried L3 DC charging for the first time a month later, we discovered it wouldn't charge and we got a "charge station fault" indicator. The dealer kept it for 13 weeks (working with Ford engineers) and said they eventually fixed it by finding a loose wiring harness from a new charge port they installed earlier in the process. We drove it over the summer and successfully charged it at numerous DC charge stations, but then the problem reoccurred (almost stranding us while we were on a trip). It's been back at the Ford dealership for the past 11 weeks. In other words, it's been at the dealer more than 50% of the time we've owned it. The dealership told me yesterday that they've replaced every component in the DC charging system and they are now re-running tests that Ford Engineers have advised. I asked if I should approach Ford about a buy-back and they definitely weren't opposed and said they've had the car for way too long.
Questions
Situation/History
We bought it used in late January 2025 with about 31,000 miles on it from the local Ford dealership. The CARFAX report did not indicate "Manufacturer Buyback," "Lemon," or any other issue. The original owner had purchased the car new from the same dealer and always serviced it there. Before buying it, I asked for documentation that the HVBJB recall was peformed, and the dealer gave me a printout of all the work that was done on the car with the original owner's name blacked out, and there no charging issues noted. The dealer charged it at the DC charger on their lot before I picked it up. In summary, I don't think the car was having issues before I bought it.
In late February we tried Level 3 DC charging for the first time and discovered it wouldn't work, no matter what charger network we were on. The dash board reported a "charge station fault" error. Level 2 charging continued to work fine throughout this time. The Ford dealer we bought it from worked on it for 13 weeks from early March to early June. I opened a case with Ford's BEV team. After working with Ford engineers and trying various things, they said the problem ended up being loose wiring from the charge port.
We drove the car on road trips from June through August and charged it many times on a variety of charging networks with no problems.
In late August, we experienced the same charge fault as before while on a trip (when attempting to charge at a station we had used several times previously). We managed to get home by driving slowly on the highway, and practically coasted into our driveway with just a few miles of range left. It was a frightening experience. Again, Level 2 charging continued to work after we got home. The dealer has had it ever since, for another 11 weeks so far. I once again opened a case with Ford's BEV team, but have not heard from them after that. The dealership told me yesterday that they've replaced every component in the DC charging system and they are now re-running tests that Ford Engineers have advised.
I saw a thread related to TSB 23-2014. That doesn't seem to apply because we didn't have any problems with the charger locking onto the car. Also, I'm guessing the dealer working with Ford engineers would have figured it out a long time ago if the problem was related to an active TSB.
Thanks for any input on my situation.
I'm about to ask Ford to buy back our 2022 Mustang Mach-E GT. We bought it used in Albany, NY with about 31,000 miles on it in January 2025. When we tried L3 DC charging for the first time a month later, we discovered it wouldn't charge and we got a "charge station fault" indicator. The dealer kept it for 13 weeks (working with Ford engineers) and said they eventually fixed it by finding a loose wiring harness from a new charge port they installed earlier in the process. We drove it over the summer and successfully charged it at numerous DC charge stations, but then the problem reoccurred (almost stranding us while we were on a trip). It's been back at the Ford dealership for the past 11 weeks. In other words, it's been at the dealer more than 50% of the time we've owned it. The dealership told me yesterday that they've replaced every component in the DC charging system and they are now re-running tests that Ford Engineers have advised. I asked if I should approach Ford about a buy-back and they definitely weren't opposed and said they've had the car for way too long.
Questions
- Do you have any tips regarding requesting a buy back? What should I expect from the process?
- How long will the application and, if accepted, the buyback processes take?
- When I initiate the buy back request, will the dealership take back their loaner that I've been driving (even though they still have my Mach-E)?
- If by some miracle they get the DC charging to work in the meantime, can I still get them to buy it back because I have lost confidence that the car will stay fixed? I'm concerned that we can get stranded again like the last time after the dealer thought they fixed it.
- Would they consider replacing the car with a new one instead of buying it back? We liked the car when it worked.
- I saw in another post that Ford will pay for other costs associated with the car, e.g. the L2 charger. Is this correct, and what will they reimburse for? e.g., Would they reimburse for the new tires we put on the car when we bought it?
Situation/History
We bought it used in late January 2025 with about 31,000 miles on it from the local Ford dealership. The CARFAX report did not indicate "Manufacturer Buyback," "Lemon," or any other issue. The original owner had purchased the car new from the same dealer and always serviced it there. Before buying it, I asked for documentation that the HVBJB recall was peformed, and the dealer gave me a printout of all the work that was done on the car with the original owner's name blacked out, and there no charging issues noted. The dealer charged it at the DC charger on their lot before I picked it up. In summary, I don't think the car was having issues before I bought it.
In late February we tried Level 3 DC charging for the first time and discovered it wouldn't work, no matter what charger network we were on. The dash board reported a "charge station fault" error. Level 2 charging continued to work fine throughout this time. The Ford dealer we bought it from worked on it for 13 weeks from early March to early June. I opened a case with Ford's BEV team. After working with Ford engineers and trying various things, they said the problem ended up being loose wiring from the charge port.
We drove the car on road trips from June through August and charged it many times on a variety of charging networks with no problems.
In late August, we experienced the same charge fault as before while on a trip (when attempting to charge at a station we had used several times previously). We managed to get home by driving slowly on the highway, and practically coasted into our driveway with just a few miles of range left. It was a frightening experience. Again, Level 2 charging continued to work after we got home. The dealer has had it ever since, for another 11 weeks so far. I once again opened a case with Ford's BEV team, but have not heard from them after that. The dealership told me yesterday that they've replaced every component in the DC charging system and they are now re-running tests that Ford Engineers have advised.
I saw a thread related to TSB 23-2014. That doesn't seem to apply because we didn't have any problems with the charger locking onto the car. Also, I'm guessing the dealer working with Ford engineers would have figured it out a long time ago if the problem was related to an active TSB.
Thanks for any input on my situation.
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