Service Vehicle Soon, Powertrain Malfunction / Reduced Power

[LeWe]

After less than 2 weeks (and 700 miles) of having the car I ran into a "Service Vehicle Soon" pop-up on my GT. Build week was 6/27 which I thought had the newer HVBJB. FordPass app says it's a "Powertrain Malfunction / Reduced Power."

I decided to drive to somewhere for lunch anyways. After lunch when I started the car, it didn't report any issues anymore.

I'm hoping it's just a software glitch since it seems to be common after the software updates. What are your experiences with the "Service Vehicle Soon" message? I really don't want to bring my car to the dealership where I bought it. Any recommendations on what to do?

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[scoopman]

You should get an OBD reader and see what codes you got, especially on such a new car...

 

[Ford Motor Company]

After less than 2 weeks (and 700 miles) of having the car I ran into a "Service Vehicle Soon" pop-up on my GT. Build week was 6/27 which I thought had the newer HVBJB. FordPass app says it's a "Powertrain Malfunction / Reduced Power."

I decided to drive to somewhere for lunch anyways. After lunch when I started the car, it didn't report any issues anymore.

I'm hoping it's just a software glitch since it seems to be common after the software updates. What are your experiences with the "Service Vehicle Soon" message? I really don't want to bring my car to the dealership where I bought it. Any recommendations on what to do?

Hey there! If you send over a DM with your VIN and Ford dealer info, I can look into your powertrain malfunction concern on my end.

 

[LeWe]

One of the forum members reached out to run my VIN and they said it was a gear selector issue. I suspect it should be fine if this is the case.

Sadly I don't have an OBD reader device yet but I started shopping for one to look into these kinds of issues.

Note that the issue has not surfaced again even after some DC fast charging and wide open throttle events.

 

[LeWe]

I just had this issue pop up again. Same error on the vehicle and same message on the FordPass app.

What's weird is I took my car on a whole roadtrip to Grand Canyon and drove ~2000 miles in a week during the Christmas holidays and never had any issues. But just driving it around home and ran into the issue right away. I hope it's just a software glitch or maybe I spun the gear selector too fast. I'll keep you all updated!

 

[LeWe]

And again on the next startup the error has disappeared from the vehicle dashboard.

 

[DR.J56]

Sadly I don't have an OBD reader device yet but I started shopping for one to look into these kinds of issues.

A) You need one of these. Otherwise it’s just a guess. B) THEN when you see what’s wrong, take it to the dealer you don’t like, or one you do. You could even skip A and go straight to B. The choice is yours.

 

[dipenami]

my 2022 Mustang Mach-E premium was purchased on October 2022, on January 16th, got AWD fault service required msg. then it stalled at the traffic light and Ford roadside towed it to the closest ford dealer, now it has been sitting there since then, they started diagnostics but it has been going on for 3-4 days but haven't given me any details, they do not have loaner and I can't rent a car since Ford warranty requires full diagnostics before commit to any rental.

I started looking online for the resources and came to this forum and seems like my car may have this issue about HVBJB failure, since this is known I hope that dealership's service tech. should know about this.

question is, since dealership and Ford customer relations line are not helping in this situation for either fixing my car or have rental or loaner, what would be the solution? or am I on the mercy of that ford dealership?

 

[jay1122]

my 2022 Mustang Mach-E premium was purchased on October 2022, on January 16th, got AWD fault service required msg. then it stalled at the traffic light and Ford roadside towed it to the closest ford dealer, now it has been sitting there since then, they started diagnostics but it has been going on for 3-4 days but haven't given me any details, they do not have loaner and I can't rent a car since Ford warranty requires full diagnostics before commit to any rental.

I started looking online for the resources and came to this forum and seems like my car may have this issue about HVBJB failure, since this is known I hope that dealership's service tech. should know about this.

question is, since dealership and Ford customer relations line are not helping in this situation for either fixing my car or have rental or loaner, what would be the solution? or am I on the mercy of that ford dealership?

Take a look at this thread. Some good advices. Including starting a case with BEV team.

https://www.macheforum.com/site/thr...ers-biggest-fear-facts-and-info-thread.18143/

 

[dipenami]

Take a look at this thread. Some good advices. Including starting a case with BEV team.

https://www.macheforum.com/site/thr...ers-biggest-fear-facts-and-info-thread.18143/

Thank you, I will check with service team and atlease get the diagnostics codes before contacting BEV team.

 

[heisnuts]

my 2022 Mustang Mach-E premium was purchased on October 2022, on January 16th, got AWD fault service required msg. then it stalled at the traffic light and Ford roadside towed it to the closest ford dealer, now it has been sitting there since then, they started diagnostics but it has been going on for 3-4 days but haven't given me any details, they do not have loaner and I can't rent a car since Ford warranty requires full diagnostics before commit to any rental.

I started looking online for the resources and came to this forum and seems like my car may have this issue about HVBJB failure, since this is known I hope that dealership's service tech. should know about this.

question is, since dealership and Ford customer relations line are not helping in this situation for either fixing my car or have rental or loaner, what would be the solution? or am I on the mercy of that ford dealership?

With a 2022 bought in October, 2022, I would not jump to conclusions about this being a HVBJB failure. The fact that it came up with an AWD error and then just stalled tells me this is something else. I would open a case with the BEV team so they can assist with getting a rental/loaner set up or reimbursed once the diagnosis is complete. They can also sometimes help with getting your dealer to look at the car if they start dragging their feet.

While it is unfortunate you have had a failure so early in your ownership, you did really luck out finding this forum as a result of the failure. I have learned so much more about the car from this forum that could ever be learned from reading the manual. You will also find there are a lot of very helpful members on this board who give up a lot of their time to help out other MME owners. I can truly say the members on this forum (and they know who they are) are probably one of the more valuable assets of the MME.

 

[Ford Motor Company]

my 2022 Mustang Mach-E premium was purchased on October 2022, on January 16th, got AWD fault service required msg. then it stalled at the traffic light and Ford roadside towed it to the closest ford dealer, now it has been sitting there since then, they started diagnostics but it has been going on for 3-4 days but haven't given me any details, they do not have loaner and I can't rent a car since Ford warranty requires full diagnostics before commit to any rental.

I started looking online for the resources and came to this forum and seems like my car may have this issue about HVBJB failure, since this is known I hope that dealership's service tech. should know about this.

question is, since dealership and Ford customer relations line are not helping in this situation for either fixing my car or have rental or loaner, what would be the solution? or am I on the mercy of that ford dealership?

Hi there. This "service vehicle soon" concern doesn’t sound like something we want you to experience with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you on my end.

 

[dipenami]

Hi there. This "service vehicle soon" concern doesn’t sound like something we want you to experience with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to look into how I can assist you on my end.

Thank you, for your reply, looks like this issue has been resolved after replacing 12V battery.

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