Software update page missing in SYNC

[green_machine]

Quick update after dealership visit.

They wound up performing a factory reset, and said this resolved lol the codes and communication problems. After having to redo ford app (and all sync settings), the ford app now shows a completed software update (10.1.1) and release notes. The same info is present on the ford website. However there is still no software update page/menu in sync itself, nor was there a message when I started the car this morning (or yesterday).

So not sure where to do next. I have an appointment with another dealer over the weekend, but I’m not sure it’s worth the effort. Each service has been about 3 hrs so far. The car works fine otherwise.

I did run forscan and saw the same DTCs but not sure if they old or new.

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[rugedraw]

Your case is very strange. I still think it is some kind of configuration issue in the APIM, but I cannot find anything else that has to do with that in the spreadsheet. I think the dealer will need to open a case with engineers to figure out why that option is not there for you.

 

[green_machine]

Thanks for all your help

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