Solid red bar on Ford Connected Charge Station

[billy_at]

I've been happily using my Ford Connected Charge Station for about two months.

Over the last few days, I was experiencing a separate issue with flickering lights in my house. I called the electric utility and they came out and diagnosed a problem inside the electrical meter that required replacing it. They had to briefly disconnect power and re-connect it.

All seemed fine, until about two hours later when I happened to be walking by the charger and saw that it had a solid red light on it. The manual says this means an "unrecoverable fault" has occurred. I know the FCCS's were having this problem earlier in the year, but I bought mine in July, well after the issue was supposed to be fixed.

No issues, warnings or errors are visible in the charger section of the FordPass app.

Anyone have any ideas for what I should do next? I tried calling FordPass support, as the manual suggests, and they transferred me around a few times before the hold music suddenly turned into an end-of-call marketing survey. I guess they hung up. No one seemed very confident of which department should handle this issue. Who is the right person to call? My dealer?

At a loss here - any help would be appreciated.

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[Kevin P]

Step 1 would be to turn off the breaker, wait a few seconds, and turn it back on. If that doesn't do anything, then you likely have a hardware issue.

 

[Ford Motor Company]

I've been happily using my Ford Connected Charge Station for about two months.

Over the last few days, I was experiencing a separate issue with flickering lights in my house. I called the electric utility and they came out and diagnosed a problem inside the electrical meter that required replacing it. They had to briefly disconnect power and re-connect it.

All seemed fine, until about two hours later when I happened to be walking by the charger and saw that it had a solid red light on it. The manual says this means an "unrecoverable fault" has occurred. I know the FCCS's were having this problem earlier in the year, but I bought mine in July, well after the issue was supposed to be fixed.

No issues, warnings or errors are visible in the charger section of the FordPass app.

Anyone have any ideas for what I should do next? I tried calling FordPass support, as the manual suggests, and they transferred me around a few times before the hold music suddenly turned into an end-of-call marketing survey. I guess they hung up. No one seemed very confident of which department should handle this issue. Who is the right person to call? My dealer?

At a loss here - any help would be appreciated.

Hello, Bill! Send us a private message with your MachE’s VIN and current mileage. I’d be happy to see what I can do to assist with this issue. Thanks!

 

[RickMachE]

I tried calling FordPass support, as the manual suggests, and they transferred me around a few times before the hold music suddenly turned into an end-of-call marketing survey. I guess they hung up. No one seemed very confident of which department should handle this issue. Who is the right person to call? My dealer?

At a loss here - any help would be appreciated.

That's in a nutshell why I never considered this charger, and am apprehensive about the included 80amp charger with higher end F-150 Lightnings.

 

[billy_at]

Okay, good news! I never got to speak directly to a Ford expert on the charger, but I did try calling my local dealer service department. They recommended flipping the breaker off, waiting a few seconds and then flipping it back on.

It seems to have done the trick. The bar is now blue. I haven't yet worked up the courage to plug it into the car, but I will soon.

Can't believe it was the old "Have you tried turning it off and on again?".

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