Sync 4 Issues All Over the Place

WPJoe

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After enjoying a fairly smooth first few months of ownership, my 2021 Mach-e GTPE ha started having all sorts of Sync 4 Issues over the last couple of months.
Some of the most problematic include:
- It is sometimes very laggy and slow
- the screen is sometimes getting stuck on what seems to be some kind of 360 camera image - I see a graphic of the car in the middle of a grey screen and an icon switch showing with the little cone showing that my backup sensor is activated. This will just come up and then stay on the screen randomly.
- a major bug where if I am on a phone call when I enter the car and then turn it on, the bluetooth/Android Auto takes control of the phone for dialing new numbers, but will not connect to the actual voice/volume which remains with the handset. Only restarting the car fixes this.
- sometimes Spotify will go haywire on me - it will start and stop playing on its own at random intervals, it will play through the speakers at the same time as the radio is playing so I have both audios coming at once - and the Android Auto app has no control over playing things or stopping them...there is no way to stop this other than resetting Spotify on my phone
- sometimes when trying to make a phone call I will get a message on SYNC that pops up and says "Volume Control fault! Please use the steering wheel control, if problem persists please see the authorized dealer for service."
- when streaming music from my phone for playback, the playback will randomly start and stop regardless of the music app being uses.

I guess what I am wondering is 1) is there anything I can do other than taking it in to see a dealer in terms of updating the software and 2) what do I tell the dealer to make sure I get the software updated or whatever is necessary since mostly these issues are not always repeatable on demand.

Thanks for any advice!
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Logal727

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Have you done a screen reset?
 

RickMachE

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Sync reset reboot. Hold down the forward seek and the power button on the steering wheel for 10 seconds.
 
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WPJoe

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thank you both for the feedback - I have not done a screen reset of a synch reset. Are they the same thing?
Will a Sync reset erase all my settings, radio stations, etc? Just want to see what I should be prepared for...
 

Logal727

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thank you both for the feedback - I have not done a screen reset of a synch reset. Are they the same thing?
Will a Sync reset erase all my settings, radio stations, etc? Just want to see what I should be prepared for...
Yes they are the same thing. No, that reset won’t erase anything, it’s just a reboot of the system. A Master reset erases everything.
 


Jimrpa

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Sync reset. Hold down the forward seek and the power button on the steering wheel for 10 seconds.
I thought it was volume down/forward seek?
 

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After enjoying a fairly smooth first few months of ownership, my 2021 Mach-e GTPE ha started having all sorts of Sync 4 Issues over the last couple of months.
Some of the most problematic include:
- It is sometimes very laggy and slow
- the screen is sometimes getting stuck on what seems to be some kind of 360 camera image - I see a graphic of the car in the middle of a grey screen and an icon switch showing with the little cone showing that my backup sensor is activated. This will just come up and then stay on the screen randomly.
- a major bug where if I am on a phone call when I enter the car and then turn it on, the bluetooth/Android Auto takes control of the phone for dialing new numbers, but will not connect to the actual voice/volume which remains with the handset. Only restarting the car fixes this.
- sometimes Spotify will go haywire on me - it will start and stop playing on its own at random intervals, it will play through the speakers at the same time as the radio is playing so I have both audios coming at once - and the Android Auto app has no control over playing things or stopping them...there is no way to stop this other than resetting Spotify on my phone
- sometimes when trying to make a phone call I will get a message on SYNC that pops up and says "Volume Control fault! Please use the steering wheel control, if problem persists please see the authorized dealer for service."
- when streaming music from my phone for playback, the playback will randomly start and stop regardless of the music app being uses.

I guess what I am wondering is 1) is there anything I can do other than taking it in to see a dealer in terms of updating the software and 2) what do I tell the dealer to make sure I get the software updated or whatever is necessary since mostly these issues are not always repeatable on demand.

Thanks for any advice!
Hello! Go ahead and send us a private message with your VIN and Dealership Info, I’d be happy to look into this for you. Thanks!
 

RickMachE

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I thought it was volume down/forward seek?
SSM 49625

Some 2021 Mustang Mach-E/F-150/Edge/Nautilus vehicles may require a reboot of the SYNC 4 system.

For vehicles equipped with a volume/power and right seek button, press and hold both the volume/power and right seek button for 10 seconds and the system will reboot.

For vehicles not equipped with a volume/power button, holding the seek right and volume down buttons on the steering wheel controls will reboot the SYNC 4 system. The Workshop Manual (WSM) is in the process of being updated with this procedure.
 
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WPJoe

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thanks will try - after googling a bit though two question:
1 - it sounds like this is primarily for screen freeze type issues? mine seem to have a lot to do with connectivity issues. no harm trying but is this likely to be related?
2 - I dont have a power button on the steering wheel - it looks like maybe its the volume down on the steering wheel + seek forward based on what I have found...is this the same reset you are meaning?

EDIT
Yes it was Volume Down + Forward Seek on steering wheel. Screen rebooted. I will monitor for changes and I appreciate the help.
Does anyone have experience/thoughts on whether a Screen Reset should also help with the connectivity issues being experienced?
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