mcfiddish
New Member
- First Name
- Hari
- Joined
- Jul 10, 2021
- Threads
- 1
- Messages
- 2
- Reaction score
- 2
- Location
- Ellicott City, MD
- Vehicles
- 2021 Mach-E Select AWD
- Thread starter
- #1
At the end of May we test drove a Mach-E and put a deposit down on one the dealership had already ordered. A month later the salesman calls and says "oops, we sold your car." It was an Infinite Metallic Blue, which we really liked. He found a Space White in transit with the same options, so we agreed to buy that with $400 off for the less expensive color.
We picked it up yesterday (maybe 10 days after we would have gotten our first pick), and are very happy with it. The salesman asked us to give him a five-star rating when we came to pick it up, and we said no, you sold the car we initially agreed to buy, so how can we give you five stars? He was apologetic, took responsibility, and explained that anything less than 5 stars is basically a fail. According to him, Ford can keep cars or rebates away from poorly performing dealers. So how is this a ratings system? It's a pass/fail, not 1-5.
I understand people make mistakes and this was a paperwork error that in the end was no big deal. I also get that the Mach-E is in high demand and we're not in much of a position to make demands.
We ended up giving him 5 stars on the "preliminary" paper form and he said he'd talk to his manager about the mixup. We'll see if the dealership contacts us about it before filling out the online survey.
TL;DR We were asked to give the salesman and dealership a 5 star rating. We were told that anything less than 5 stars is a fail. So why isn't it a one star system?
We picked it up yesterday (maybe 10 days after we would have gotten our first pick), and are very happy with it. The salesman asked us to give him a five-star rating when we came to pick it up, and we said no, you sold the car we initially agreed to buy, so how can we give you five stars? He was apologetic, took responsibility, and explained that anything less than 5 stars is basically a fail. According to him, Ford can keep cars or rebates away from poorly performing dealers. So how is this a ratings system? It's a pass/fail, not 1-5.
I understand people make mistakes and this was a paperwork error that in the end was no big deal. I also get that the Mach-E is in high demand and we're not in much of a position to make demands.
We ended up giving him 5 stars on the "preliminary" paper form and he said he'd talk to his manager about the mixup. We'll see if the dealership contacts us about it before filling out the online survey.
TL;DR We were asked to give the salesman and dealership a 5 star rating. We were told that anything less than 5 stars is a fail. So why isn't it a one star system?
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