HELP! Ford not honoring warranty with 311 miles on car

[Mach1E]

Yes, but the onus is on them to _prove_ the aftermarket parts damaged your car if they use that as a reason for denying warranty coverage. That is black-letter Federal law in the United States and many individual states have even stronger protections, for example against misleading customers that aftermarket parts endanger their warranty coverage.

I think it would be in Ford's interest to make a statement that even more clearly forecloses the sleazy dealer behavior going on here.

Correct. I have repeated this fact many times here.

They have to prove what caused the damage and that it’s not the fault of the car in order to deny.

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[Space_Pony]

UPDATE: Sorry for the delay in responding. The dealership changed out the HVJB and that has fixed the issue. They covered the fix this time, but will not the next time as I have a ChargePoint home charger (brand new and professionally installed) that they think is not Ford approved--but they don't know as no one has a list of Ford approved chargers. Very odd. I did lower the charge rate to 32A as a precaution. I appreciate everyones comments/concerns. Love you guys!

So you

UPDATE: Sorry for the delay in responding. The dealership changed out the HVJB and that has fixed the issue. They covered the fix this time, but will not the next time as I have a ChargePoint home charger (brand new and professionally installed) that they think is not Ford approved--but they don't know as no one has a list of Ford approved chargers. Very odd. I did lower the charge rate to 32A as a precaution. I appreciate everyones comments/concerns. Love you guys!

So they didn't convince you that you have a faulty EVSE apparently. I'm kind of curious if their documents state their belief of the cause of the damaged HVJB

 

[Kamuelaflyer]

UPDATE: Sorry for the delay in responding. The dealership changed out the HVJB and that has fixed the issue. They covered the fix this time, but will not the next time as I have a ChargePoint home charger (brand new and professionally installed) that they think is not Ford approved--but they don't know as no one has a list of Ford approved chargers. Very odd. I did lower the charge rate to 32A as a precaution. I appreciate everyones comments/concerns. Love you guys!

Thanks for the update. There is no list because it’s impossible to compile such a list or maintain it. I still suggest you actively look for a different dealer. This one is not your partner in maintaining or working on your car or with you.

 

[Kamuelaflyer]

I don't think there needs to be a list. As long as the EVSE is designed and manufactured in accordance with the SAE specification for L2 EVSE then a Ford dealership can't claim warranty denial on the basis of the EVSE not being a Ford-branded device.

Exactly. That’s also why any such list would be too long. The dealer is grasping at straws because they don’t want to deal with EVs.

Is there such a list for approved gas stations for ICE vehicles?

 

[shelbycobra]

So you

So they didn't convince you that you have a faulty EVSE apparently. I'm kind of curious if their documents state their belief of the cause of the damaged HVJB

Space Pony--Here it is what is states on the work order, ".....Was contacted by Ford engineer and was directed to replace the HVBJB and re-test. Was also directed to advise the customer to have a Ford approved EV charger installed. Any future damage to the vehicle caused by a faulty charger will not be covered."
The stored codes they found were: U3513, U0312, U0422, P1A10, U0594 AND P0DA8

My question is how is it determined that there is a faulty charger? I guess I can have an electrician who did not install it come back and re-inspect it.

 

[Space_Pony]

Space Pony--Here it is what is states on the work order, ".....Was contacted by Ford engineer and was directed to replace the HVBJB and re-test. Was also directed to advise the customer to have a Ford approved EV charger installed. Any future damage to the vehicle caused by a faulty charger will not be covered."
The stored codes they found were: U3513, U0312, U0422, P1A10, U0594 AND P0DA8

My question is how is it determined that there is a faulty charger? I guess I can have an electrician who did not install it come back and re-inspect it.

That is the million dollar question!

 

[Snakebitten]

I KNEW it!

The infamous Mach-E HVBJB issue was never a result of Ford's manufacturing design shortcomings. But rather the issue with faulty EVSE.

Finally, after 5 years the truth comes out.

 

[Maquis]

Space Pony--Here it is what is states on the work order, ".....Was contacted by Ford engineer and was directed to replace the HVBJB and re-test. Was also directed to advise the customer to have a Ford approved EV charger installed. Any future damage to the vehicle caused by a faulty charger will not be covered."
The stored codes they found were: U3513, U0312, U0422, P1A10, U0594 AND P0DA8

My question is how is it determined that there is a faulty charger? I guess I can have an electrician who did not install it come back and re-inspect it.

I think your dealer is lying.

 

[Mach1E]

Space Pony--Here it is what is states on the work order, ".....Was contacted by Ford engineer and was directed to replace the HVBJB and re-test. Was also directed to advise the customer to have a Ford approved EV charger installed. Any future damage to the vehicle caused by a faulty charger will not be covered."
The stored codes they found were: U3513, U0312, U0422, P1A10, U0594 AND P0DA8

My question is how is it determined that there is a faulty charger? I guess I can have an electrician who did not install it come back and re-inspect it.

Yeah, not sure how a faulty charger would cause a failed HVBJB.

If it did this would be the first instance.

And if your charger is “faulty,” I would assume that it is broken and wouldn’t charge your car now right?

The dealer is saying the same thing Ford is saying- damage caused by a non-Ford charger isn’t covered.

The part I have TONS of questions about is how they proved a bad charger made a HVBJB fail?

The HVBJB is known to fail and even has a recall. Not once that I know of has it had anything to do with a bad charger.

 

[Mach1E]

Exactly. That’s also why any such list would be too long. The dealer is grasping at straws because they don’t want to deal with EVs.

Is there such a list for approved gas stations for ICE vehicles?

No, the approved list of faulty chargers damaging your car that Ford will cover:

1. Ford Chargers

End of list.

The list of chargers that have been known to damage your car-

1. ????

 

[4wheeldog]

Space Pony--Here it is what is states on the work order, ".....Was contacted by Ford engineer and was directed to replace the HVBJB and re-test. Was also directed to advise the customer to have a Ford approved EV charger installed. Any future damage to the vehicle caused by a faulty charger will not be covered."
The stored codes they found were: U3513, U0312, U0422, P1A10, U0594 AND P0DA8

My question is how is it determined that there is a faulty charger? I guess I can have an electrician who did not install it come back and re-inspect it.

So the dealer tech is saying you can only chon “Ford approved” chargers. But Ford doesn’t approve chargers. They simply supply a rebranded charger in some cases.
If what he wrote was true, it would be impossible to travel with your Ford EV. Because you could only charge at home or at dealerships. Ford should be having a discussion with the GM of that dealership. In harsh language supplied by an attorney.

 

[Mach1E]

So the dealer tech is saying you can only chon “Ford approved” chargers. But Ford doesn’t approve chargers. They simply supply a rebranded charger in some cases.
If what he wrote was true, it would be impossible to travel with your Ford EV. Because you could only charge at home or at dealerships. Ford should be having a discussion with the GM of that dealership. In harsh language supplied by an attorney.

Again, you can use whatever charger you want.

The issue is only if a faulty charger breaks your car.

Think of it like if “bad gas” broke your car. Like the local Chevron station accidentally put water in the gas and blew up your motor.

That wouldn’t be up to Ford to fix it. Your fight would be with the Chevron station or your insurance company.

An attorney would be a complete waste of money unless you were trying to go after whoever built the charger that broke your car.

It’s as simple as “whose fault is it?” And in the case of a 3rd party anything causing damage to your car, it’s not the car’s fault, therefore not Ford’s problem to fix.

 

[Space_Pony]

Again, you can use whatever charger you want.

The issue is only if a faulty charger breaks your car.

Think of it like if “bad gas” broke your car. Like the local Chevron station accidentally put water in the gas and blew up your motor.

That wouldn’t be up to Ford to fix it. Your fight would be with the Chevron station or your insurance company.

An attorney would be a complete waste of money unless you were trying to go after whoever built the charger that broke your car.

It’s as simple as “whose fault is it?” And in the case of a 3rd party anything causing damage to your car, it’s not the car’s fault, therefore not Ford’s problem to fix.

The dealer implied that his non approved charger broke his car. I haven't seen any evidence of that but he was warned that it wouldn't be fixed again if he doesn't use a Ford approved charger. It sounds like Ford can deny warranty service without showing evidence of the cause of damage, simply by saying it's not approved.

 

[Tomm]

An amazing amount of energy expended on this thread over a wacko dealer. Ignore him in the future.

of all the threads on this site, i
Have not seen the EVSE/warranty issue mentioned. If this was a “thing” it would be all over the internet.

 

[Mach1E]

The dealer implied that his non approved charger broke his car. I haven't seen any evidence of that but he was warned that it wouldn't be fixed again if he doesn't use a Ford approved charger. It sounds like Ford can deny warranty service without showing evidence of the cause of damage, simply by saying it's not approved.

We have no clue what evidence the dealer had that the charger broke the car. It does seem pretty unlikely that the HVBJB would be the broken part.

If the charging pins were fried, different story for sure.

This just seems like crappy dealer service.

They are two separate issue though-
1. Crappy dealer blaming the charger

and

2. The idea that a warranty claim could be denied if a charger causes damage.

If I were the OP I would contact Ford corporate and file a specific complaint and ask for proof that the charger killed the HVBJB and I would never use that dealer for service again.

The hard part is the OP is kinda stuck now probably wondering if it’s safe to use his charger in the very unlikely scenario that the dealer was right.

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