Ford Motor Company Introduction ?

[Garbone]

Do we even know who started or owns this site or who the administrator is?

I wouldn't be surprised if Ford created this forum in the first place and has been monitoring from the start.

Most likely not FoMoCo. Check out "Bronco Nation" run by a bunch of Ford motor company paid shills wearing too much flannel. B6G Bronco forum has the same setup as here and it is not run by Ford.

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[fayt349]

Hi Mustang Mach-E Owners & Enthusiasts!

Ford Motor Company here. We’re exhilarated to be a part of the MEF community. We will be proactively monitoring this forum and assisting you with your needs. Let us know how we can help! We are just one click away via private message. This thread was created solely to introduce ourselves, and we ask that you continue to post on threads specific to your interests.

We look forward to gathering your feedback as we continue to drive into the electric age.

The rush is real. The team is excited to hear from you….

- Ford Motor Company Social Media Team

Hi Ford,

My number one request is to add an “RPM” gauge. Like a consumption meter while driving for “consumption” and “regen”

Even hybrids from 2008 had this. Thanks!

 

[theo1000]

God lord! Now that's 15 minutes of my life I want back after reading this thread.

Glad to have the company monitor this site AND I'm glad they did not get down and dirty into an online shouting with all the pointed posts.

Please do stay involved, most of us appreciate you being here even if you say nothing....

 

[vinny2487]

Hi Mustang Mach-E Owners & Enthusiasts!

Ford Motor Company here. We’re exhilarated to be a part of the MEF community. We will be proactively monitoring this forum and assisting you with your needs. Let us know how we can help! We are just one click away via private message. This thread was created solely to introduce ourselves, and we ask that you continue to post on threads specific to your interests.

We look forward to gathering your feedback as we continue to drive into the electric age.

The rush is real. The team is excited to hear from you….

- Ford Motor Company Social Media Team

Just want to say welcome!

 

[Jimrpa]

I’d get my tinfoil hat and put it on, but I’m already wearing it to protect me from the evil Google, Alexa and Facebook radiation ???

 

[Davedough]

So.... has anyone actually gotten a PM reply?

 

[EELinneman]

So.... has anyone actually gotten a PM reply?

Yes, they are actively working my broken reservation/order issue and communicating it via the DM's that they requested. Happy to have Ford involved and watching to see what this community is saying and experiencing.

Eric

 

[Mirak]

Yes, they are actively working my broken reservation/order issue and communicating it via the DM's that they requested. Happy to have Ford involved and watching to see what this community is saying and experiencing.

Eric

Color me shocked, the sales side is more responsive than the post-purchase support. I haven’t received a response to my issue list but it’s been less than 24hrs. It was a long list LOL.

 

[ARK]

Color me shocked, the sales side is more responsive than the post-purchase support. I haven’t received a response to my issue list but it’s been less than 24hrs. It was a long list LOL.

? Give them a chance, they are probably overwhelmed with DMs just now since it is basically Day Two with this new platform.

 

[WildboarWes]

Ummmmm… they said right up front that this thread was only to let us know that they were here and that if you had an issue you could PM them. They explicitly ask that we just continue to post threads that interest us. Then they can get a better feel for what people are really talking about and where the major issues are. This thread was NOT created for them to address complaints.

You obviously haven't been exposed to Ford in the UK, so wouldn't understand the frustrations we have had. So forgive me for not trusting them, as you clearly do.

 

[EELinneman]

Color me shocked, the sales side is more responsive than the post-purchase support. I haven’t received a response to my issue list but it’s been less than 24hrs. It was a long list LOL.

Mirak,

Jason from their team has created a support case for me with their reservation team. He has done all I could ask for from his end. He is with the social media team and not customer support. It's reassuring that this team is watching and interacting. Give it some time and work the direct messages as they are asking us to do. It sounds like you have a pretty rough road with Ford to this point. I hope that they can address it.

 

[Murse-In-Airy]

You obviously haven't been exposed to Ford in the UK, so wouldn't understand the frustrations we have had. So forgive me for not trusting them, as you clearly do.

Never said I trust them. Just said that this thread isn’t a place to expect responses.

 

[Ford Motor Company]

Welcome, will you just be here to support the US market, or will you able to assist UK & European customers as well?

At this time our team is currently supporting US-based customers. However, here is a link for the various points of contact for our global Ford family members. Thank you for your support and we look forward to hearing from you! https://corporate.ford.com/operations/locations/global-links.html

 

[Ford Motor Company]

The burning question everyone is wondering. When are the OTA's getting ramped up. Went to the dealer for some module updates but they said they wouldn't do any they couldn't replicate on site. I only got them to acknowledge the PAAK issues and they did that update per the SSM. Considering my minor issues are consistent but intermittent, I couldn't reproduce them there but it surely happened as soon as I got home. Thanks Murphy.

Hi there! Thank you for sharing this here, we did see your private message and will respond there to further assist.

 

[Ford Motor Company]

Ford please crack down on all the dealerships who add ADM. I've found 4 cancelations and all 4 had ADM ranging from 2500-10000. You want to compete with Tesla, start here.

Hi Brian,
That is definitely not the experience we want for our customers. Would you mind sending us a PM and sharing the name(s) of the dealership(s)? We’d like to take a deeper look into this.

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