Yes, the bulletin shows the old pads and the new. Essentially the pads they put on them originally had a gap in the middle, they're replacing them with completely flat/solid pads now.
Thanks. I noticed that too after looking at the TSB again. Doesn't make any difference as they refuse to change the front pads because it doesn't make any sounds or doesn't stick when the pads are dry and they test drive the car. I guess I'll just have to wait until they are wet and sticking and then bring the car in. They are correct in that the brakes don't make any noise now when they're dry.
I'd just go to another dealer, the bulletin says if the customer reports the issue to inspect what pads are on the car. Or you can try straight up printing out the bulletin and telling them to inspect the pads and prove to you that it doesn't have the pads outlined in the bulletin. Such a joke when they just get the cash from Ford anyways.
I thought about doing that but honestly, the dealer I go to now is the best one in the area where I live. I tried two different Ford dealers in the past (Rizza Ford and Sutton Ford) and their work was substandard compared to where I'm taking it now (Currie Motors of Frankfort). I received the survey that Ford sends after work is done and where I usually give them all the highest marks, I reflected my frustration with them on this survey and didn't rate them very high. The Service Advisor said he'd get back to me about what happened when I wrote him but he never did so I don't feel bad about the rating I gave them. I still think I'll get it done when I bring the car in and the brakes in front are sticking or making a noise because they're wet. Just aggravating that I have to make another trip there. Maybe when it goes in for the panoramic roof/windshield. I also printed out the TSB and showed it to them but that didn't seem to matter.
Henry Goldhammer (sp?) my service advisor is great, He is trying to make things right.
Hi Michael! Could you please send us a PM with your VIN so I can look into the issues you're having with your Mach E?
Thanks for the review. I ordered through the Ford website and picked Landmark based on proximity and reviews. So far so good. The guy I’m working with has never been overly engaged or pushy which I appreciate, actually. Although, I wouldn’t mind a little more detail and info in his responses to my questions.
A screw in a tire is not covered by a standard warrenty typically. That is not ford's fault or a defect. And they will not patch a tire typically when it it at the sidewalk due to safety concerns which is a good thing. Alot of stress on the edges.
I get that. But when I talked to the advisor at the dealership they said it would be covered. I’m more upset that they didn’t even order the damned tire.
Almost sounds like you need a different dealer if the advisor said they'd replace it and then not I mean any visor should know that a nail in a tire is not covered. Sorry sound like you're dealing with a bunch of new people that they just hired because of you know the new common excuse pandemic. I hate how now it's acceptable to have shitty customer service all due to they can just say pandemic and everyone's like oh yeah the pandemic I get it and it's like no no you still have to take care of us I don't care about the pandemic. You still need to strive at your job or just try even
Not sure whats going on at your dealer but the dealer I am working with has two Ford certified EV techs and all the basic tools needed to work on EV's. The service manager also stated that he has access to region shared tools such as battery lift and other expensive seldom used tools.
