Car at dealership for (over) a month

[gschultz]

Hello forum members,
I’ve posted in the past, done searches and even printed out TSB’s for my dealer, but it continues to sit at the dealer with no end in sight. My issue is that the car will NOT charge on level 3 chargers. Have tried both in and out of network, tried to pay ala carte and using plug and pay- all to no avail. Any guidance as to next steps? I’m sick of driving an Ecosport (rental) while they twiddle their thumbs. I’ve reached to to Ford here too, and they tell me to work with the dealer :/
Thanks for any help,

G

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[Kevin P]

Start looking into Lemon Law process. California:

What is considered a “reasonable” number of repair attempts depends on many factors. While the following factors are not required, there is a rebuttable presumption that your vehicle is a lemon if:

• The problem first occurred within 18 months of delivery or 18,000 miles (whichever comes first);
• If required by the warranty or owner’s manual, you notified the manufacturer about the problem; and
• You have taken the vehicle in for repair by the manufacturer or its agents:
  • Four or more times for the same problem and it still is not fixed, or
  • Two or more times for the same problem, if that problem is big enough to cause death or serious injury, and it still is not fixed, or
  • The vehicle has been out of service for repair for more than 30 days (the 30 days do not need to be in a row).

 

[gschultz]

Start looking into Lemon Law process. California:

What is considered a “reasonable” number of repair attempts depends on many factors. While the following factors are not required, there is a rebuttable presumption that your vehicle is a lemon if:

• The problem first occurred within 18 months of delivery or 18,000 miles (whichever comes first);
• If required by the warranty or owner’s manual, you notified the manufacturer about the problem; and
• You have taken the vehicle in for repair by the manufacturer or its agents:
  • Four or more times for the same problem and it still is not fixed, or
  • Two or more times for the same problem, if that problem is big enough to cause death or serious injury, and it still is not fixed, or
  • The vehicle has been out of service for repair for more than 30 days (the 30 days do not need to be in a row).

Thanks. Unfortunately we really like the car (all told) hope they come up with a fix

 

[Billyk24]

Thanks. Unfortunately we really like the car (all told) hope they come up with a fix

Time to hire an attorney.

 

[gschultz]

Time to hire an attorney.

Not quite, but potentially. I’ll give them a bit more time and then maybe sick Matlock on them

 

[YFD_233]

Lawyer or lemon law and get another. Time to part ways with that one. I wouldn’t never want techs that barely know what they’re doing on these EVs tearing apart my car.

 

[ChuckA]

Not quite, but potentially. I’ll give them a bit more time and then maybe sick Matlock on them

Maybe Ford should take your car back to their lab to diagnose.

Call Ford again since you’re not satisfied with the dealer’s progress.

 

[gschultz]

Lawyer or lemon law and get another. Time to part ways with that one. I wouldn’t never want techs that barely know what they’re doing on these EVs tearing apart my car.

You know what? That is my concern too. They didn’t know what a level 3 charger looked like and didn’t have one at the dealership (only level 2-which they assumed was level 3.) my friend who also purchased a Mach e-which is where I got the idea from- was called by same dealership and was told he was ready for his complimentary service. He asked what that entailed and was told, fluid top offs, oil change and tire rotation. Ugh
G

 

[iam-s-Hon]

You know what? That is my concern too. They didn’t know what a level 3 charger looked like and didn’t have one at the dealership (only level 2-which they assumed was level 3.) my friend who also purchased a Mach e-which is where I got the idea from- was called by same dealership and was told he was ready for his complimentary service. He asked what that entailed and was told, fluid top offs, oil change and tire rotation. Ugh
G

Get it back and go somewhere else. In theory, Securalert should give you some indication of when they are doing something (opening door, hood). I've done that to keep tabs. Hasn't necessarily helped me get my car back, yet. But I've made it clear I'm watching and unhappy about the lack of progress and/or communication. It's my only car and not having L3 would be a pain if I needed a long trips, but that's more the exception for me at present.

 

[gschultz]

Get it back and go somewhere else. In theory, Securalert should give you some indication of when they are doing something (opening door, hood). I've done that to keep tabs. Hasn't necessarily helped me get my car back, yet. But I've made it clear I'm watching and unhappy about the lack of progress and/or communication. It's my only car and not having L3 would be a pain if I needed a long trips, but that's more the exception for me at present.

Yes, I’ve been watching and an entire week went by with no activity at all. Today, I got a “charge fault” message again, so they are trying something, not sure what without a level 3 charger on site…we shall see. I just know that my next conversation I have with them will be one where I hold the cards
Thanks,
G

 

[SignMD]

The lack of support from Ford concerns me greatly....this is my first Ford purchase ever as I have only driven German cars. I have had my share of issues but the German manufacturers have been very good to get problems resolved. I had a 2019 Audi e-tron with a lot of issues (more minor but a lot of them)...and Audi went out of their way to get me a new 2021. My GTPE just entered production so I guess I have several months to ponder if I want to get in a relationship with Ford....especially since I am seeing the majority of their dealers aren't very good as well.

 

[bluestarct]

Hello forum members,
I’ve posted in the past, done searches and even printed out TSB’s for my dealer, but it continues to sit at the dealer with no end in sight. My issue is that the car will NOT charge on level 3 chargers. Have tried both in and out of network, tried to pay ala carte and using plug and pay- all to no avail. Any guidance as to next steps? I’m sick of driving an Ecosport (rental) while they twiddle their thumbs. I’ve reached to to Ford here too, and they tell me to work with the dealer :/
Thanks for any help,

G

Have you tried Electrify America and called them to start it? When I have encountered issues with charging at one of their fast chargers, they have been helpful.

I have found it more useful to charge using app for the charging service. Plug and charge through Ford's system has never worked consistently for me.

 

[gschultz]

The lack of support from Ford concerns me greatly....this is my first Ford purchase ever as I have only driven German cars. I have had my share of issues but the German manufacturers have been very good to get problems resolved. I had a 2019 Audi e-tron with a lot of issues (more minor but a lot of them)...and Audi went out of their way to get me a new 2021. My GTPE just entered production so I guess I have several months to ponder if I want to get in a relationship with Ford....especially since I am seeing the majority of their dealers aren't very good as well.

Yes understood. This is new territory for them and I know it is hard to find good, skilled workers at the moment, but it is a valid concern. They are trying to keep pace with Tesla and others and maybe have the cart before the horse here. Not sure how they are with everyday vehicles (non electric) but they should be prepared to work on them if they sell them to the public. There seem to be lots of satisfied MME owners here and maybe this is a fluke considering my situation, but I also see they the advertised mileage is also an issue that comes up a lot. The car, but when it is working properly, is pretty magnificent I must say, and I was banking in an electric vehicle NOT needing much service. We shall see. I’ll post what happens just to close the loop here.
G

 

[gschultz]

Have you tried Electrify America and called them to start it? When I have encountered issues with charging at one of their fast chargers, they have been helpful.

I have found it more useful to charge using app for the charging service. Plug and charge through Ford's system has never worked consistently for me.

I’ve been on the phone three times with them, had them walk me through things and always ended up with a “charge fault” message. They were very nice, but at the end of the day, no solution.
G

 

[gschultz]

Start looking into Lemon Law process. California:

What is considered a “reasonable” number of repair attempts depends on many factors. While the following factors are not required, there is a rebuttable presumption that your vehicle is a lemon if:

• The problem first occurred within 18 months of delivery or 18,000 miles (whichever comes first);
• If required by the warranty or owner’s manual, you notified the manufacturer about the problem; and
• You have taken the vehicle in for repair by the manufacturer or its agents:
  • Four or more times for the same problem and it still is not fixed, or
  • Two or more times for the same problem, if that problem is big enough to cause death or serious injury, and it still is not fixed, or
  • The vehicle has been out of service for repair for more than 30 days (the 30 days do not need to be in a row).

Yes, thank you I have and I don’t want to do that just yet. But will soon if need be.

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