Avoid windshield recall as long as you can. (Until dealer has all backup parts)

[Kamuelaflyer]

The recall always included Ford paying for a loaner. If you don't get one, your dealership is not doing the recall properly.

Not quite accurate. Many dealers do not have loaners at all. Those that don’t are supposed to arrange for a rental. An extremely small number of the latter group of dealers can’t arrange for rentals due to the local rental market.

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[RickMachE]

Not quite accurate. Many dealers do not have loaners at all. Those that don’t are supposed to arrange for a rental. An extremely small number of the latter group of dealers can’t arrange for rentals due to the local rental market.

Actually, the recall states that a rental car (not "loaner") will be provided at no cost. Doesn't obligate the dealers to use their loaners, if in fact they have loaners.

There is no language regarding what to do if there are no rental cars available in the market. Perhaps the use of ride sharing might be approved by Ford if one needed that during the period of repair.

 

[Kamuelaflyer]

Actually, the recall states that a rental car (not "loaner") will be provided at no cost. Doesn't obligate the dealers to use their loaners, if in fact they have loaners.

There is no language regarding what to do if there are no rental cars available in the market. Perhaps the use of ride sharing might be approved by Ford if one needed that during the period of repair.

In the post I quoted you used the term loaner. It wasn’t obvious to me you were using that as a generic term. You are correct in that the recall language is very specific about what will be paid for. Most dealers have FCTP cars they can loan out. An increasing number do not (and not just because of the pandemic related demand and shortages). My dealer can shuttle you to and from the dealership for this recall. That’s a good deal as it involves about 2 hours of driving for the salesman they use. For other customers it could be considerably more driving.

Either way, the angst about not getting a loaner is misplaced. There’s no requirement that an FCTP be provided. In my case I’m happy enough with that arrangement as I’m retired and it should be a 3 work day event with the CSP’s to do. If something breaks, then this is a very real issue.

 

[JWW]

Every dealer should be doing the recall. In fact, one would question if a non-EV dealer should have to do it, because there is nothing "EV" about the recall.

I went to two dealers about other issues and both said that they will take the car in for the Safety Recall but the work will be done by a local glass shop that has had training on the replacement and is approved by Ford. Both dealerships are using the same glass shop.

I would rather have a specialty shop do this recall than a dealership.

I am holding off until it gets warm before taking my MME in for theses recalls.

 

[RickMachE]

I went to two dealers about other issues and both said that they will take the car in for the Safety Recall but the work will be done by a local glass shop that has had training on the replacement and is approved by Ford. Both dealerships are using the same glass shop.

I would rather have a specialty shop do this recall than a dealership.

I am holding off until it gets warm before taking my MME in for theses recalls.

The majority of dealerships use a glass shop to do the work. You can't go to a glass shop directly, you have to go through a dealership.

No glass shop is "approved by Ford" for the work. Dealerships decide who they want to use for glass work and are responsible for the recall being done properly. My dealership has 3 glass shops they use, and picked one in particular for this recall.

 

[AZBill]

That's what I would say to do it.. Making sure a second windshield is already available but that's silly to me why they can't it would make sense for everyone..

For my car it took 11 days to get the new windshield in (after they broke the original), and guess what, it was damaged during shipping. Now they say another 7-10 days to get a second replacement. They have had my car for three weeks already.

Obviously Ford is not ready for this recall.

 

[AZBill]

I would rather have a specialty shop do this recall than a dealership.

The dealer sent mine to a body shop that specializes in glass work, they still broke it.

 

[mdolan92869]

For me, when I went to the dealer, they started the process by ordering the parts, which I'm assuming was a backup windshield/roof. A month later I got a call to bring it in. So, it would seem that the dealer needs to get on the ball and do it right. Now, mine didn't break, so I don't know 100% that there was a backup windshield there, but the "ordering parts" to start the process makes me think there was. And since mine didn't break, the next person should be able to slip right in.

 

[Maquis]

For me, when I went to the dealer, they started the process by ordering the parts, which I'm assuming was a backup windshield/roof. A month later I got a call to bring it in. So, it would seem that the dealer needs to get on the ball and do it right. Now, mine didn't break, so I don't know 100% that there was a backup windshield there, but the "ordering parts" to start the process makes me think there was. And since mine didn't break, the next person should be able to slip right in.

Parts may have just been the gaskets/seals required for the roof. That’s all my dealer ordered.

 

[RickMachE]

Correct. My Body Shop Manager wanted to have a spare windshield available, and got push back from Parts and the glass company. He said they've done 30+, and only broken those with existing chips or cracks, and that getting a replacement hasn't been an issue so far. Then again, the Detroit Metro area is a huge market, with many Ford dealerships.

 

[tfitzgex]

I was supposed to go in today, but they cancelled last minute. My windscreen is needing to be replaced due to a failed rock chip repair. It won't survive being replaced. They told me they can't pre-order a windscreen due the fact that ford won't pay for it unless the car is actually in for the recall. I've got a crack I'm living with, hopefully it won't be long before I can get this completed.

 

[DYohn]

Yea, well whatever was "supposed" to happen plenty of members here have described different experiences, and the letter I received from Ford called the complimentary "rental" and software updates an "enhancement to the recall." But you know what's not worth our time? Arguing about things like this.

 

[MoeHouston]

For my car it took 11 days to get the new windshield in (after they broke the original), and guess what, it was damaged during shipping. Now they say another 7-10 days to get a second replacement. They have had my car for three weeks already.

Obviously Ford is not ready for this recall.

Did they end up giving a loaner for the meantime? I am afraid we are on the same wait time..

 

[ReelSweet]

For the windshield reseal only it doesn't look like the Ford dealer actually has physical work to do if they bring-in or set-up a customer with a glass person...is that right?

 

[smartino]

Sorry you're dealing with that.

When/If I do the recall, I had planned on insuring they have an extra windshield on hand beforehand. One service person I spoke with seemed like that wasn't possible, as it isn't part of their "protocol" I guess? Not sure, but I won't have it done unless they give proof of a replacement readily available ahead of time.

I am scheduled for the recall later this week. When I asked about having a spare windshield on hand they told me it wasn’t possible since they can only order one if the windshield breaks. I am in a good position right now since I’m just recently retired and with the crappy weather I can get away with just driving our other car as my wife rarely needs it. Hopefully it will go smoothly as they have already done a couple with no issues.

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