Dealer says software updates aren't done unless needed

[ChuckA]

Which update number increases fast charging % higher then 80%. We are presently at software version 2.3.

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[chrisGT]

FWIW when I wrote that post I was very explicit on that point because I didn't want people coming at me with pitch forks. But now, months later, I have yet to hear about anyone causing serious issues with FDRS ?‍. Always a risk but so far FDRS seems to be pretty fool proof.

Correction.. i did see one problem caused by a bad update to job 2 cars IPC units. But that's Ford's fault for putting a bad update out

Do we know of any case where warranty work was denied because the owner updated the car themselves? Or the opposite, warranty work approved for updated cars?

I can see how an update by owner can be considered a modification as of the car that voids the warranty.

 

[generaltso]

Which update number increases fast charging % higher then 80%. We are presently at software version 2.3.

CSP 21P22 (at the dealer) will get you that update.

 

[generaltso]

Do we know of any case where warranty work was denied because the owner updated the car themselves?

Why would Ford deny warranty? Updating the car with FDRS isn't some hack. It's sanctioned and licensed by Ford.

 

[benk016]

Do we know of any case where warranty work was denied because the owner updated the car themselves? Or the opposite, warranty work approved for updated cars?

I can see how an update by owner can be considered a modification as of the car that voids the warranty.

The updates we're doing on our own are done with authorized ford software. No worry of warranty being denied from that.

 

[MrMache]

Really confused how my car, which had OTA ability seemingly busted by 1.7.1 will ever get fixed. Corporate Ford had an "OTA Expert" call me and he said they're aware of the issue and working on a fix, but I mean...I'd really like some updates. My car has no other issues though, so I still love the car. But I'd like BlueCruise whenever available, and I doubt my car will be fixed as far as updates anytime soon. If OTA for my car is truly busted, how will it even be fixed? I've heard people write about "switching out a module", but I don't even know what that is and doubt I can trust my local dealer that has probably only SEEN two Mach-E's to do it successfully.

 

[generaltso]

If OTA for my car is truly busted, how will it even be fixed?

When the fix is officially available, it's likely that you'll have to go the dealer to have them install it.

 

[ChuckA]

CSP 21P22 (at the dealer) will get you that update.

Much thanks

 

[chrisGT]

The updates we're doing on our own are done with authorized ford software. No worry of warranty being denied from that.

Why would Ford deny warranty? Updating the car with FDRS isn't some hack. It's sanctioned and licensed by Ford.

The updates are done by authorized software but not by an authorized dealer and typically warranty terms require all repairs/modifications to be performed by an authorized dealer.

It really depends on how Ford sees those updates. If they want to deny claims for warranty work on modules updated by owners, I am sure they will find a fine print in the warranty that let's them deny the claim. That's why I was asking if we know of cases where warranty work was approved/denied for modules updated by owners.

 

[benk016]

The updates are done by authorized software but not by an authorized dealer and typically warranty terms require all repairs/modifications to be performed by an authorized dealer.

It really depends on how Ford sees those updates. If they want to deny claims for warranty work on modules updated by owners, I am sure they will find a fine print in the warranty that let's them deny the claim.

They wouldn't sell a license to end users if they didn't want end users doing it. If the update process breaks a module, its Ford's software that caused it.

 

[generaltso]

typically warranty terms require all repairs/modifications to be performed by an authorized dealer.

Who told you that? The Magnus-Moss Warranty Act has been around for almost 50 years.

https://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

 

[chrisGT]

Who told you that? The Magnus-Moss Warranty Act has been around for almost 50 years.

https://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

I know the Magnus-Moss Warranty Act but it is your word against the manufacturer debating if the software update caused the issue or not. It is also a gray area if owner updates are considered "(un)authorized" updates/modifications.

Check the warranty booklet. Copy/pasting a few things:

Page 13
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
- repairs performed by facilities and personnel not authorized by Ford, including repairs which would have otherwise been covered under the manufacturer’s warranty

Page 14
The New Vehicle Limited Warranty does not cover any damage caused by:
• Tampering, alterations, or modifications of the vehicle, including the body, chassis, electronics or their components, after the vehicle leaves the control of Ford Motor Company

Page 16
SYNC Hands-Free Communications and Entertainment System
Damage caused by:
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification

 

[generaltso]

Damage Caused By:
- repairs performed by facilities and personnel not authorized by Ford, including repairs which would have otherwise been covered under the manufacturer’s warranty

It's not unauthorized. Ford sold me a personal login to their system. Are you saying they collect payment for that but don't authorize people to use it?

 

[benk016]

I know the Magnus-Moss Warranty Act but it is your word against the manufacturer debating if the software update caused the issue or not. It is also a gray area if owner updates are considered "(un)authorized" updates/modifications.

Check the warranty booklet. Copy/pasting a few things:

Page 13
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
- repairs performed by facilities and personnel not authorized by Ford, including repairs which would have otherwise been covered under the manufacturer’s warranty

Page 14
The New Vehicle Limited Warranty does not cover any damage caused by:
• Tampering, alterations, or modifications of the vehicle, including the body, chassis, electronics or their components, after the vehicle leaves the control of Ford Motor Company

Page 16
SYNC Hands-Free Communications and Entertainment System
Damage caused by:
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification

By paying Ford money, they are authorizing you to do those updates with their software.

I've seen people break things with other software such as forscan, which is definitely not authorized, and still get things repaired under warranty.

Unless you're trying to flash modified software files to the car you'll be fine.

 

[chrisGT]

It's not unauthorized. Ford sold me a personal login to their system. Are you saying they collect payment for that but don't authorize people to use it?

You can use it for other purposes like problem investigation, and/or updates for cars outside their warranty window. I don't see the argument that they sold you a software license for FDRS as authorizing you to update the car.

Disclaimer: I am not a lawyer, this is just my own interpretation.

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