Repeated Charge Faults

sshephard

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I'll add my saga from yesterday to this thread. There are similar symptoms others have reported but there are significant differences as well.

I was in a town about 120 miles from our hometown with 95 miles of range left so I figured I needed about 40 miles added to make the return trip. I had been charging in a family member's garage on the 110 plug on the supplied Ford Charger. Everything went well as it charged overnight. In the morning, needing more miles more quickly, I went looking for a faster publicly available charger. At an Audi dealer I tried a level 2 (brand unknown) and got a charge fault. I'd seen this once or twice before on other chargers but when I tried another available plug, things worked.

In this case, though, the second charger plug resulted in the same warning. So I proceeded to a ChargePoint charger a few miles away that has worked every time in the past. As I was driving there, I got a "Service Engine Soon" dialogue and an orange wrench on my middle display. I also got a "Powertrain Malfunction/Reduced Power" on my display. I'd read reports of others getting this and was horrified. But the car continued to perform as it always had.

At the ChargePoint station I plugged in and briefly got the slowly flashing blue light in the chargeport area but within a 2 or three seconds, I got the solid orange circle and another "charge fault" message.

I went back to the family member's garage, plugged in the the 110 circuit that had worked so well before and got the solid orange circle.

I was down to 71 miles of range and I needed to get home or leave the car at the local Ford dealer. The problem was that it was Saturday afternoon and we needed to get back home and if we left the car behind, how would that work?

The solution ended up being that we got on the interstate and headed north. At 60 mph with a good tail wind, we are getting close to 3.0 miles per kw. And the orange wrench went away. We got to a town halfway home, tried another ChargePoint charger with the same result - solid orange circle. So we headed home on a secondary road (speed limit 65). We went between 35 and 40 mph for the last 50 miles figuring that at some point we'd have to call for a tow truck. But we made it back home with 3% battery and 9 miles to spare. Needless to say, yesterday was pretty stressful.

I should say that the temperature was in the mid-30s (Fahrenheit), which helped given that the day before it only got up to 8. We turned the heat off but stayed warm enough. The windows were fogging a little as we go close to home. My wife commented on this and I said we were experiencing the "Apollo 13 Syndrome." Some of you will know that I'm referring to the failed moon mission where the astronauts, in an attempt to save battery power for re-entry processes, turned the heat down so much that frost was forming inside the capsule. But, like us, they made it home.

This morning I plugged in to my 240 40 amp JuiceBox, then my 240 and 120 plugs of my Ford Charger all with the same result.

So that's my story. The biggest difference from what others have reported is that my orange charge fault light happens almost immediately. And replugging results in the same thing. Also, I forgot to mention that I also got a "Cord Lock System Failure" dialogue on my cabin screen. That went away as we drove home but it came back on this morning. I did try disconnecting and reconnecting the 12 volt battery yesterday but nothing changed. Voltage underway yesterday was 14.4 or so and this morning with the car off it was 12.5. Finally, I found the emergency manual cord lock string inside the frunk and pulled that but nothing changed.

I have just enough miles to get the car to our local dealer on Monday, which will be the first time in 8000 miles that it has made a visit for service. We'll see what happens . . . .
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mac123

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I've started having charging failures too. I have a mache-GT that I took delivery last fall and I've had no issues till this started to pop up. Looking at the message center on the fordpass app, I see 5 instances where this has occurred starting from March 5 and failures again on March 6, March 9, March 12, and again this morning (March 13).

The charging indicator lights on the car are off and the indicator on the ford charger shows a blue indicator light when this happens. I've attached pictures. Have others had the same issue as mine ? Should I try any steps to try to resolve this, or is taking this to the dealer the only recourse? (I've already tried unplugging charger, and checked that charging cable to brick connection is secure).






Ford Mustang Mach-E Repeated Charge Faults 1647184660383



Ford Mustang Mach-E Repeated Charge Faults 1647184821899



Ford Mustang Mach-E Repeated Charge Faults 1647184853604
 

mac123

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I've noticed that the amber / blue light on the mobile charger turns on intermittently and after a while it goes back to flashing blue. The mobile charger brick is not hot or warm to the touch when this happens. and temp this morning is 52F and cloudy.



Ford Mustang Mach-E Repeated Charge Faults 1647187799554
 

court0901

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I was having this issue for a bit in January, and again for a continuous week ending about 10 days ago.

I'm a little frustrated at the dealership by my work. I made an appointment to come in and have them look at the charger and hopefully order a replacement via warranty. A Ford rep said they would be able to do that if it was faulty. I come in, and the service people seem to have no idea about my appointment, so I proceed to charge my car outside on their own charger, just to rule out my car for myself, if nothing else. It succeeds.

They then say that it's likely my house's electrical that's the issue, but to book an appointment to bring my car in and have it and the charger tested. Mind you, that's the entire reason I was there in the first place. Best I can tell, ordering a replacement under warranty costs the dealership nothing, so I dont understand their hesitation.

Of course, that night my charger worked and has worked since. But i now have zero confidence in this thing working overnight when I need it to, and seeing other posts talking about 3-month-plus lead times on replacements makes me lean towards at least getting a cheap one in the meantime. Next time it acts up, Im taking my charger to the dealership by my house, and hoping for better luck.
same here.
 

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I've started having charging failures too. I have a mache-GT that I took delivery last fall and I've had no issues till this started to pop up. Looking at the message center on the fordpass app, I see 5 instances where this has occurred starting from March 5 and failures again on March 6, March 9, March 12, and again this morning (March 13).

The charging indicator lights on the car are off and the indicator on the ford charger shows a blue indicator light when this happens. I've attached pictures. Have others had the same issue as mine ? Should I try any steps to try to resolve this, or is taking this to the dealer the only recourse? (I've already tried unplugging charger, and checked that charging cable to brick connection is secure).






1647184660383.png



1647184821899.jpeg



1647184853604.jpeg
Exactly as mine does. Rings around the plug are off, and charger is blue. I have the exact same setup. Professionally installed 240v right under my breaker box in the garage. Using the supplied Ford charger.

Charged at Electrify America yesterday for 24 mins, no problem. Came home, fault in 7 mins. Unplugged and plugged back in, charged with no issues for 2h55m. No rhyme or reason to it.

Tech support people said I had 4 updates due, so going to try and swing by the dealership next week.
 


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I've noticed that the amber / blue light on the mobile charger turns on intermittently and after a while it goes back to flashing blue. The mobile charger brick is not hot or warm to the touch when this happens. and temp this morning is 52F and cloudy.



1647187799554.jpeg
Hi there – send a message to us with your VIN and approximate mileage, along with some more details about your situation. I’ll look into this for you. Thanks!
 

Kabish

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Interesting, I have the same issue with the Ford Power Brick. I have no idea when it started, as you mentioned the light just resets, but I did catch it this past weekend. I would assume it started in the past few weeks. I have noticed my "estimated complete" times to be delayed recently. However they have seemed to finish early each time. So maybe its freaking out cause my power delivery is not constant.

Ford Motor Company requested my info so I sent it to them today. I'm due for my 10k service and will be taking my car in as soon as my wife's car gets out from being repaired. Will be interesting to see what they say. Hopefully it's an easy fix of a bad power brick. With exception to the first month or so, I exclusively charge at home. I think I still have like 50kWh left on my free juice from EA.

Ford Mustang Mach-E Repeated Charge Faults IMG_0121.JPEG
 

Kabish

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I swear this car is trolling me...... Having issues with it charging, this morning I was having issues with it STOPPING the charge lol

 

HutchRed

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Just to share with the group.

Everything was working just fine for us (picked up last month) up until Thursday evening about an hour into charging. Cannot charge on level two it seems.

Tried on Tesla wall connector with Tesla tap (which has been charging the car just fine for 4 weeks) nor is it working on the ford wall connector I just had installed today.

It does the hand shake and wants to start then errors. The error is with the car, not the wall connectors. They stay blue (and green) and never flash red. Only the ring in the charge port turns amber then it drops the handshake.

Hoping Ford can assist. This is honestly pretty frustrating for a car that's only one month old. Hopeful this gets resolved quickly as my wife is having to drive my truck to work which COMPLETELY defeats the purpose of why we got the car. Lol.
 

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Just to share with the group.

Everything was working just fine for us (picked up last month) up until Thursday evening about an hour into charging. Cannot charge on level two it seems.

Tried on Tesla wall connector with Tesla tap (which has been charging the car just fine for 4 weeks) nor is it working on the ford wall connector I just had installed today.

It does the hand shake and wants to start then errors. The error is with the car, not the wall connectors. They stay blue (and green) and never flash red. Only the ring in the charge port turns amber then it drops the handshake.

Hoping Ford can assist. This is honestly pretty frustrating for a car that's only one month old. Hopeful this gets resolved quickly as my wife is having to drive my truck to work which COMPLETELY defeats the purpose of why we got the car. Lol.
Hi Jared. This doesn't sound like an experience we want you to have with your Mach-E. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I'd be happy to see how I can assist you on my end.
 

TampaV

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I have MachE Premium 4x extended battery.. I do Level 2 charging from my garage. First two months no issues.. Last two months been getting fault errors and it would stop charging and tell me to unplug and plug back in. Eventually got worse and would happen almost every time I charged and 2 or 3 times in 8 hour period. Took it in and they figured out the charge cable was the problem. I hope this helps Ford techs and everyone that has these intermittent change issues. I hope I don't get a new cable and then have issues with the unit? hahaha
 

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ok. So I have been having this sane issue over the last few weeks.

vehicle was in at the dealership this past weekend and they claimed it was fixed, however when I went to charge after getting it back, same issue.

I have tried three separate level 2 chargers all with the same result so I know it is something with the car itself.

working with someone at Ford corporate who is on these forums to try and solve. No doubt she is trying.

I’ll update when we figure it out
 

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I swear this car is trolling me...... Having issues with it charging, this morning I was having issues with it STOPPING the charge lol

Has your dealer gotten back to you yet regarding the amber light on your mobile EVSE?

To stop AC charging (i.e. when you're using the smaller coupler like in your YouTube video), you only need to hold this button:

Ford Mustang Mach-E Repeated Charge Faults 1647736094450
 

Kabish

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To stop AC charging (i.e. when you're using the smaller coupler like in your YouTube video), you only need to hold this button:
Ya I know you can just push the button and yank it out. Since I've owned the car though I've always pushed that button. I think I got into that habit after reading this forum when I first joined.. Just odd that all the sudden it will longer stop the power delivery to the car when pushing that. I would assume DCFC would do the same.

I have not gotten the car into the dealer yet. My wife's car is in for autobody repairs all last week and looks to be all of next week. So I won't be able to get the MME in till she gets her car back.

Also, little side note.. I forgot to plug in the car Friday night, needless to say I had places to go Saturday morning. Took my kid to her swim and came home and plugged in, no issues. About 1.5hrs later I went to pickup my wife from work, came home and plugged in the car. I checked the app, because I was curious what my SoC was going to be when we went house hunting. Car was showing like 5hrs to charge 8%. Went outside, orange light with pulsing blue..... Disconnected the car, light resets...

The car had only been on the charger maybe 15 minutes at best. Cord, Plug, Prongs, Power Brick, were all barely warm. They were by no means hot, and also not cold like I've felt in the past. So I'm starting to think my brick is bad. To me, that is a HUGE design fault. If charging stops, it just resets the lights. How would the end user ever know there is an issue? Only reason I noticed is because I've been getting up at 0530 to take my wife into work.


I did get an email from Ford. Apparently this is not a "known issue" and my ticket was resolved. :confused:
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