I know but i love the car how it looks and drives and everything. The post is basically for Ford customer service that includes the dealership of course . I dont want to return it i waited for 10 months. Even if i want to switch to different brand i don’t want to wait another year for my new car to be build.
I'm sorry to hear that your experience is like this. But it seems to me that you have a dealer problem. Specifically, a dealer service rep problem. The lack of honesty and blatant lies are not good. The worst thing is that you don't know for sure the problem. And I don't think the dealer, or his tech do either. This can be as little as a software problem that the pump or diverter valve are not getting the command to cool the battery. It can be no more than a air bubble in the coolant system. Or a bad connection. A crushed coolant lines. And on and on. The technology is very new to the dealers. And many have resisted to pay for their techs to go for training. Instead relying on video training. Not the same quality by any means. Verify that your dealer is EV certified. If not, your case manager may have the car towed to one that is.
Actually the case manager told me he had his technicians involved. Yes the dealership didnt even check my car for two days before the case manager called them. I dont know anything about cars so i rely on whatever they told me. I hope they are right cause they should know more than me. The dealer said its the chiller i dont know if he means valve or chiller. I told him also to update the car cause ofter 80% the speed was 14kw.
Most dealer service bays only have 1 or 2 EV techs. Some even only have 1/3. (They share them between locations). That creates long delays in work. It also encourages the service manager to put someone on the car that does not have a full understanding of it. Mach-E's are very technical and require extreme accuracy in the steps one takes, and details involved to accomplish a task. Under the piece-work system that dealers use to pay their techs it's even worst. That's why when one has a problem, they should immediately involve the EV rep. That way a zone tech from Ford may wind up visiting for the repair.
I worked in the computer division that made special systems. So, we did not have a lot of extra inventory and when a part broke in the field, the field service logistic person had the authority to take parts out of the manufacturing cycle. Their logic, which I cannot disagree with "You have no right to sell to new Customers with an existing Customer down. An existing Customer has priority over new sales".
Ford apparently didn't do enough testing of these cars either. Honestly, some of these issues should have been caught before they became as widespread and expensive as they now are to fix, in terms of cost of parts, labor, time, and inconvenience to the owners of the vehicles that are failing. An ounce of prevention would have been worth waaaaaay more than their crappy pound of cure. For a company supposedly betting it's future on EVs they couldn't possibly be screwing this up anymore than they already are. And just when I think it couldn't get worse, Ford seems to double down on perpetuating the pain.
I mean, in some ways this is absolutely true. I think this particular issue may be down more to QA/QC. We have only seen two possible instances of the chiller going bad/being defective as far as we know. That doesn't indicate a design or true manufacturing issue like the HVJBC problem. Unless you are talking about testing the car as it comes off of the line.
I am talking the BS that is getting this stupid SSN now crap fixed.
