Front Camera Fault & Pre-Collision Assist Not Available Errors

[Neil4Real]

Truth be told, something like this issue is where Tesla shines. Regardless of how I feel about their vehicles, leadership, or pricing / vaporware product roadmap, I do have to admit when Tesla has an issue, Elon steps in and solves it immediately.

I guess I’ve heard from people that own Teslas and also read about different. Their self driving system has all kinds of faults: phantom braking, disengaging randomly, not working in direct sunlight, etc. none have yet been resolved.

Sponsored

 

[TheSteelRider]

I guess I’ve heard from people that own Teslas and also read about different. Their self driving system has all kinds of faults: phantom braking, disengaging randomly, not working in direct sunlight, etc. none have yet been resolved.

Yeah, but I categorize Tesla's "FSD" (quotes intentional) in the "vaporware" bucket so I ignore all those issues ? In my view, "FSD" will be ready to go right about when the semi or cybertruck or new roadster or 30k EV will be ready to go ...

 

[Neil4Real]

Yeah, but I categorize Tesla's "FSD" (quotes intentional) in the "vaporware" bucket so I ignore all those issues ? In my view, "FSD" will be ready to go right about when the semi or cybertruck or new roadster or 30k EV will be ready to go ...

But that’s even without the FSD driving package… just lane keep assist like our cars. Regardless, it still goes counter to your point that Elon steps in right away and fixes problems.

 

[SnBGC]

Yeah ... I've been in twice for this issue, with my third attempt scheduled a few days from now. All repairs are under warranty of course so I am not paying anything, but from looking at the service department's invoices that I sign for the work, Ford is down > $5k and counting for my car, and the issue is still not fixed. I figure, I'll keep going in for $2,500 a pop bill to Ford and hopefully someone, somewhere will realize that Ford is essentially buying my car back from me. It's a strange way of doing business, but hey it's their money to burn.

I agree it does seem odd that, seemingly all of a sudden, a rash of this issue has cropped up and not so much noise from Ford or insiders, at least compared to the wind noise and 12v LVB issues of early builds. If I were running a business and more than, say 2-3 customers had the exact same issue, I'd be pretty hot-and-heavy on root causing the problem to assure that the other 50k customers are not going to eventually hit the same issue. But, I'm not running Ford and I can only assume that business pressures or perhaps company bureaucracy or maybe dealership model complexity is getting in the way.

Truth be told, something like this issue is where Tesla shines. Regardless of how I feel about their vehicles, leadership, or pricing / vaporware product roadmap, I do have to admit when Tesla has an issue, Elon steps in and solves it immediately.

Good point. Glad you are taking your car in for repairs as that might alert Ford to the issue. I can't do that of course since my warranty has long expired so those thousands of dollars would be out of pocket and still wouldn't fix anything.

 

[TheSteelRider]

Good point. Glad you are taking your car in for repairs as that might alert Ford to the issue. I can't do that of course since my warranty has long expired so those thousands of dollars would be out of pocket and still wouldn't fix anything.

Yeah and it's probably pretty obvious, but I'm basically on a one-person mission to force Ford to root cause solve this issue! That's why I'm sharing every little detail I can here, just in case there is some clue or hint.

Summary so far so those new to the thread don't necessarily have to go back,

• IMPB replaced - Nope
• Reset / re-align - Nope
• IMPA replaced - Nope
• Reset / re-align (again) - Nope
• Update every module (to latest in FDRS, I assume) - Nope

 

[Haven]

…

Summary so far so those new to the thread don't necessarily have to go back,

• IMPB replaced - Nope
• Reset / re-align - Nope
• IMPA replaced - Nope
• Reset / re-align (again) - Nope
• Update every module (to latest in FDRS, I assume) - Nope

Thanks for the summary. I’m one of many others on this thread with this issue too. I’m scheduled next week for attempt 2 but I’m thinking of postponing until I see a clear fix here. Thanks for pursuing.

If Ford would be more transparent and say they understand this issue and are working on it as it’s a complex problem, maybe issue a bulletin, they would save warranty costs and customer dissatisfaction with this key feature of the Mach E.

 

[Aq2021]

Just a question:
So is it certain models of the MME that exhibit this behavior?

I feel like these are models that were sold with the BC HW before BC SW was released that are having this error.

 

[SnBGC]

Just a question:
So is it certain models of the MME that exhibit this behavior?

I feel like these are models that were sold with the BC HW before BC SW was released that are having this error.

I wonder about that as well and even considered starting a poll. I haven't really looked at our various profiles but if I were to hazard a guess......I wouldn't be surprised to see that many with this issue are those who didn't have BlueCruise Hands Free when the car was delivered AND experienced failed attempts when the dealer tried to install the software.

 

[TheSteelRider]

Almost everyone that I know who drives there car on a daily basis has observed these two messages recently. Maybe just once or twice a month so they aren't doing anything about sincebthe dealer may not be able

Yeah, ours started that way, message pops up, goes away a few minutes later, pops up a few days later, rinse/repeat. Then it came up every day, then it came up and stuck and it's been stuck for what is now over a month or more. Essentially, since we received the BC update, we have yet to be able to actually use it more than a couple times for a few minutes because of this camera issue. Ditto for even cruise control, which doesn't work at all when the message is displayed.

 

[DYohn]

I don't want self driving. I don't want Blue Cruise. I just want the constant front camera fault and collision assist errors to stop and the cruise control with lane centering assist to function.

 

[Mach-Lee]

Summary so far so those new to the thread don't necessarily have to go back,

• IMPB replaced - Nope
• Reset / re-align - Nope
• IMPA replaced - Nope
• Reset / re-align (again) - Nope
• Update every module (to latest in FDRS, I assume) - Nope

Maybe they need to replace your front camera? Or camera cable?

 

[TheSteelRider]

Maybe they need to replace your front camera? Or camera cable?

IPMA = Image Processing Module A, AKA the front camera. Already replaced. Good point about the cable though, you can see from the invoice that they specifically only replaced the module and kept all the other mounting and connecting hardware.

 

[Mach-Lee]

IPMA = Image Processing Module A, AKA the front camera. Already replaced. Good point about the cable though, you can see from the invoice that they specifically only replaced the module and kept all the other mounting and connecting hardware.

Nope, IPMA is the box in the trunk the cameras are wired to, which processes the images. AKA “the brain”. The front camera is a small board above the rear mirror that just sends raw video to the IPMA.

 

[TheSteelRider]

Nope, IPMA is the box in the trunk the cameras are wired to, which processes the images. AKA “the brain”. The front camera is a small board above the rear mirror that just sends raw video to the IPMA.

Ok. I guess we shall see when I bring it in for the 3rd time in a few days! My guess is, at this point, I'm going to end up like this

So the last chapter in this story has hopefully been written. I finally got the car back yesterday. The picture below is what it looked like the day before. Total bill for this repair (just for the past 2 1/2 weeks not the prior three visits) was over $16,000 according to the service manager. Since it's under warranty the bill goes to Ford. Not sure how that works and if Ford actually pays that but that's what they are claiming.

So far everything seems to be working but I have to take the car up to the highway to make sure the cruise control is working.

When I asked what the problem was and why they had to replace the same module 5 times the explanation I got is that the part number for the module was mislabeled in the manual. They claimed the part number ended in an"e" and should have ended in an "a" or something to that affect. They blamed Ford but at this point I am not sure what to believe.

At any rate after 4 months and 4 separate visits to the service department and a total of 3 1/2 weeks without the car it seems like the saga is finally over. Hopefully they put it all back together correctly and didn't have any parts left over. Fingers crossed.

 

[mikeinet]

I’m still super convinced this is software related.
I had this happening pretty constantly… dealer hooked up to Frds and synced some config and it seemed much better

now since I got the 2 OTAs in the recent weeks, every time I use BC I get front camera errors and it immediately recovers and reactivates.
It does seem related to bumpy roads. Seems like some software miscalculations happening and it’s thinking there’s issues when there really isn’t

really wish we’d get traction on a fix For this.

Sponsored