BlueCruise Subscription on '23 Select not working

[empowah]

Hi folks,

I took delivery of my 2023 Select RWD about a week ago, and I still don't have access to BlueCruise.

Under the Driver Assistance menu, Handsfree Lane Centering is toggled on, and I got a message on the FordPass app that "Your Ford BlueCruise feature is ready" when I paired the car. I've done nearly 400 miles of highway driving (I-15 from LA to Las Vegas, for example) and not once has the hands-free driving prompt appeared while using Adaptive Cruise + Land Centering.

Is there something else that I or the dealer need to do to engage BlueCruise? Do I need to update the vehicle software? Car was built late November. Weirdly, there's no Trial Expiration Date for BlueCruise under "Connected Services" on the FordPass app; it just shows --/--/----/

Thanks!

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[asdf9876]

I'm facing a similar issue. One odd thing for me is when I go to General --> About on the touch-screen, the last line of information says "Hands-free driving mode available through 10-12-2022". That date makes no sense since the car didn't get built till the second week of Nov '22.

Not sure if this is a software upgrade issue or something that will resolve soon. Going to ping the dealership and FC about this to see if I find any answers.

 

[Mach-Lee]

Follow these:

https://www.ford.com/support/how-to...t/how-do-i-add-a-vehicle-to-the-fordpass-app/

https://www.ford.com/support/how-to...o-i-activate-my-ford-vehicle-to-use-fordpass/

https://www.ford.com/support/how-to...ow-do-i-activate-or-renew-connected-services/

I'm facing a similar issue. One odd thing for me is when I go to General --> About on the touch-screen, the last line of information says "Hands-free driving mode available through 10-12-2022". That date makes no sense since the car didn't get built till the second week of Nov '22.

That date is December 10th, so your maps are expired. Your dealer needs to do TSB 22-2494: https://www.macheforum.com/site/thr...-free-driving-mode-no-longer-available.24433/

 

[asdf9876]

Follow these:

https://www.ford.com/support/how-to...t/how-do-i-add-a-vehicle-to-the-fordpass-app/

https://www.ford.com/support/how-to...o-i-activate-my-ford-vehicle-to-use-fordpass/

https://www.ford.com/support/how-to...ow-do-i-activate-or-renew-connected-services/



That date is December 10th, so your maps are expired. Your dealer needs to do TSB 22-2494: https://www.macheforum.com/site/thr...-free-driving-mode-no-longer-available.24433/

Thanks @Mach-Lee ! Just got in touch with the dealer and they say that the 22 in the TBS 22-2494 is for '22 MY cars. He did say that Ford Eng is aware of this issue of expired maps and working on a fix but doesn't have a timeframe for when the issue will be fixed by. Not sure how much of that is true vs them just kicking the can down the road

 

[Mach-Lee]

Thanks @Mach-Lee ! Just got in touch with the dealer and they say that the 22 in the TBS 22-2494 is for '22 MY cars. He did say that Ford Eng is aware of this issue of expired maps and working on a fix but doesn't have a timeframe for when the issue will be fixed by. Not sure how much of that is true vs them just kicking the can down the road

Are you saying you have a 2023? Put that in your sig. 2023s should automatically update the maps after 10 ignition cycles, so you maybe need to try that with 30 seconds in between. Your connected services need to activated first, so things like the weather in the nav are working?

 

[MMENJ]

I just posted a separate thread, didn’t see this one. I don’t seem to have BC and my nav works but it isn’t showing traffic. Odd because when I first left the dealer, it did show traffic but BC still didn’t work. I have a 23 GT.

 

[empowah]

I'm facing a similar issue. One odd thing for me is when I go to General --> About on the touch-screen, the last line of information says "Hands-free driving mode available through 10-12-2022". That date makes no sense since the car didn't get built till the second week of Nov '22.

Not sure if this is a software upgrade issue or something that will resolve soon. Going to ping the dealership and FC about this to see if I find any answers.

Yup, that’s exactly it. I have the same 10-12-2022 (December 12, 2022) BlueCruise map expiration date on my November-built model year 2023 car.

The maps are not updating on their own, even after many ignition cycles, and it says there are no available software updates.

 

[astrorob]

Yup, that’s exactly it. I have the same 10-12-2022 (December 12, 2022) BlueCruise map expiration date on my November-built model year 2023 car.

The maps are not updating on their own, even after many ignition cycles, and it says there are no available software updates.

btw is phone-as-a-key working for you? i noticed in mach-lee's thread that the TCU is related to this problem. in my case, the TCU is dead per the service department and they have ordered a replacement part. phone-as-a-key is managed by this module.

 

[empowah]

btw is phone-as-a-key working for you? i noticed in mach-lee's thread that the TCU is related to this problem. in my case, the TCU is dead per the service department and they have ordered a replacement part. phone-as-a-key is managed by this module.

My PaaK is working fine. Seems like the main issue is expired maps at delivery and no OTA map update available yet.

According to the Ford rep, this is happening with a lot of 2023 cars, and the only immediate solution is to bring it to the dealer for a manual map update.

 

[mfbrown]

Same Dec 10, 2022 date here. When I tried to get into the dealer for my MY'21 recall for the seatbelt (still haven't done it), she said that they were booked out a month - they have so many recall appointments....

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