Ford Canada Wants to Answer Your Service Questions!

[Ford of Canada]

Hello! We hope everyone is having a fantastic day today, and we appreciate you all being a part of the Ford Family! It means a lot to us that you all have purchased a Mustang Mach-E, and we are thrilled to see you taking the time to discuss service concerns that arise and helping each other out. We sincerely value your time and effort, and we want to join these conversations and offer official Ford Canada assistance whenever we can. In an attempt to do just that, we’ve created this thread for you all where you may post any and all of your service questions. Feel free to post any question, concern, or feedback that you’d like to leave, and we will do our best to answer your questions and provide assistance. We are happy to answer questions either here in this thread or privately if you wish to send us a private message. However, please note, as some questions may require private information and a more in-depth investigation of your situation, we may ask that you send us a private message to further assist you. We look forward to hearing from you!

- Ford Service CA Team

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[JDrazMME]

I don't receive most of the OTA updates. I think I have received one OTA (back in Sept 2022). All other updates came only when the car was serviced at the dealer. I also don't have blue cruise. Any idea why?

Thanks for starting a chat.

 

[Bram12]

Hello! We hope everyone is having a fantastic day today, and we appreciate you all being a part of the Ford Family! It means a lot to us that you all have purchased a Mustang Mach-E, and we are thrilled to see you taking the time to discuss service concerns that arise and helping each other out. We sincerely value your time and effort, and we want to join these conversations and offer official Ford Canada assistance whenever we can. In an attempt to do just that, we’ve created this thread for you all where you may post any and all of your service questions. Feel free to post any question, concern, or feedback that you’d like to leave, and we will do our best to answer your questions and provide assistance. We are happy to answer questions either here in this thread or privately if you wish to send us a private message. However, please note, as some questions may require private information and a more in-depth investigation of your situation, we may ask that you send us a private message to further assist you. We look forward to hearing from you!

Ford Service CA Team

Hey Ford Canada, I have 2021 Premium Mach E and while I am on latest OTA update I still don’t have Blue Cruise working on the vehicle. Is there a way to get this updated OTA as really don’t want to bring to dealership and be without the vehicle for a number of days. Last time I brought it in when they supposedly updated for the Blue Cruise they had it for a full week but alas it still didn’t work. Thanks.

 

[Ford of Canada]

I don't receive most of the OTA updates. I think I have received one OTA (back in Sept 2022). All other updates came only when the car was serviced at the dealer. I also don't have blue cruise. Any idea why?

Thanks for starting a chat.

Good afternoon, JDrazMME – thanks for your message! We appreciate you reaching out about BlueCruise and receiving OTA updates on your Mustang Mach-E. However, here at Ford Canada, our resources only allow us to assist those who reside within Canada. Our friends over at Ford US are active on these forums, so we encourage you to send them a private message: https://www.macheforum.com/site/members/ford-motor-company.4374/. They will be able to assist you further with this inquiry. Alternatively, you may also contact them via social media, phone, or email, if you prefer. You can find those at the following link: https://www.ford.com/help/contact/. Thanks again for your message, JDrazMME!

- Ford Service CA Team

 

[Ford of Canada]

Hey Ford Canada, I have 2021 Premium Mach E and while I am on latest OTA update I still don’t have Blue Cruise working on the vehicle. Is there a way to get this updated OTA as really don’t want to bring to dealership and be without the vehicle for a number of days. Last time I brought it in when they supposedly updated for the Blue Cruise they had it for a full week but alas it still didn’t work. Thanks.

Good afternoon, Bram12 – thanks for your message! We appreciate you reaching out about this BlueCruise inquiry on your Mustang Mach-E. Could you please send us a private message with your VIN and some more details about this situation? We’d like to take a closer look at this for you. Thank you!

- Ford Service CA Team

 

[MUSTGLFR]

Hi Ford Service CA Team,

Thanks for stepping up to do this.

1. I know this is probably on Android to explain, but an email explanation about the Coolwalk update that is now appearing on my Sync screen would have been helpful. For example, how to change what content is displayed. Right now, my screen is not displaying the temperature and local weather (I really don't want to be reminded of winter right now).

2. Please consider installing a "turn signal left on" reminder. It would really help some of us from looking like absent minded fools while driving.

Cheers

 

[Mark Hassa]

Hello,

How are owners of the Mach-E and other Ford vehicles under warranty and not capable of OTA able to update the various modules in the vehicle? When we go to the dealer, we are told they won’t update modules unless there is a problem directly related to them. In many cases these updates improve owner satisfaction, correct safety issues and add new features to the vehicle.

Thanks,
Mark

 

[Ford of Canada]

Hi Ford Service CA Team,

Thanks for stepping up to do this.

1. I know this is probably on Android to explain, but an email explanation about the Coolwalk update that is now appearing on my Sync screen would have been helpful. For example, how to change what content is displayed. Right now, my screen is not displaying the temperature and local weather (I really don't want to be reminded of winter right now).

2. Please consider installing a "turn signal left on" reminder. It would really help some of us from looking like absent minded fools while driving.

Cheers

No problem! We appreciate these suggestions. If you'd like to, could you please send us a private message, so we can document these comments in a product feedback case for the Mustang Mach-E?

- Ford Service CA Team

 

[Ford of Canada]

Hello,

How are owners of the Mach-E and other Ford vehicles under warranty and not capable of OTA able to update the various modules in the vehicle? When we go to the dealer, we are told they won’t update modules unless there is a problem directly related to them. In many cases these updates improve owner satisfaction, correct safety issues and add new features to the vehicle.

Thanks,
Mark

Hi, Mark – Ford Power-Up Software Updates (the official name for the over-the-air updates) are available for fully connected Ford vehicles equipped with the SYNC 4 system from the 2021 model year to the present. In addition to the Mustang Mach-E, this includes the F-150, the Bronco two-door and four-door, and the Edge. The 2022 model year Transit can also receive Ford Power-Up Software Updates. These updates are released on a rolling basis, and by default, Ford vehicles will start the update process as soon as a new version becomes available. Software updates for all of our SYNC systems (SYNC 4, SYNC 3, SYNC with MyFord, SYNC 1, etc.) are handled individually and given unique attention and care, so we would need more specific information to answer any questions about software updates for Ford vehicles not equipped with the SYNC 4 software.

If you’d like, could you send us a private message with your VIN and more information about the specific software updates you would like to have installed on your Ford vehicles? We would be happy to investigate this further for you.

- Ford Service CA Team

 

[desallesp]

Hi Ford Canada!

Thank you for doing this!

PAAK has been working 95% of the time since I have the vehicle, Since FORDPASS's last update (4.24), the app will crash 100% of the time moments after I start the car. So far, I have been restarting the app on the fly while I am about to go into drive so I have a workaround for now. But if you could let the Fordpass team know? I believe there were others on this forum experiencing this as well.
In case it helps I have a Pixel 6 Pro.

Thank you for your assistance!

 

[Ford of Canada]

Hi Ford Canada!

Thank you for doing this!

PAAK has been working 95% of the time since I have the vehicle, Since FORDPASS's last update (4.24), the app will crash 100% of the time moments after I start the car. So far, I have been restarting the app on the fly while I am about to go into drive so I have a workaround for now. But if you could let the Fordpass team know? I believe there were others on this forum experiencing this as well.
In case it helps I have a Pixel 6 Pro.

Thank you for your assistance!

Thanks for your comment, desallesp. Before addressing the FordPass update, we’d like to share some general troubleshooting tips for Phone As A Key (PAAK) in case they can provide any assistance. PAAK’s performance may be negatively impacted by the following situations:

• Your phone’s operating system and Bluetooth software. We recommend iOS 13 or newer or Android OS 8 or newer, as well as Bluetooth 4.2 or newer.
• An unstable Bluetooth connection, such as caused by interference from other devices using radio frequencies, or physical obstructions like thick or bulky smartphone cases.
• If your phone is too close to metal objects or other electronic devices.

Regarding FordPass crashing, we appreciate you informing us about this, and we will forward this information internally. In the meantime, if this situation continues to persist, we encourage you to directly contact our FordPass team when these crashes occur—if you haven’t already—as they may be able to help quickly resolve this. Our FordGuides are available by phone at 1-855-542-7821. FordPass Guides' call hours are Monday through Thursday from 9:00 a.m. to 11:00 p.m. EST and Friday through Sunday from 8:00 a.m. to 10:00 p.m. EST. We appreciate your patience with the app while this gets resolved.

- Ford Service CA Team

 

[Kennykustom]

Good Morning. Where would you like me to start ?
Car sat on the rack for over a month due to incorrect HVJB ordered.
DTE daily resets to 450km.
Departure works 10% of the time.
Charging paused randomly.
PAAK works 5 % of the time.
My frunk latch is broken again.
Consumption doesn't match driving conditions.
Slow DCFC charging. ( like 40 kw on a 200 kw charger )

ABOVE ALL.. MY FAMILY FREEZES IN THIS CAR. This car is dangerous.

You tell me its operating as designed, but cant exactly tell me what the design is ?

I make sure i tell everyone i know about my experiences with the car, and more importantly, the FORD response.

 

[Ford of Canada]

Good Morning. Where would you like me to start ?
Car sat on the rack for over a month due to incorrect HVJB ordered.
DTE daily resets to 450km.
Departure works 10% of the time.
Charging paused randomly.
PAAK works 5 % of the time.
My frunk latch is broken again.
Consumption doesn't match driving conditions.
Slow DCFC charging. ( like 40 kw on a 200 kw charger )

ABOVE ALL.. MY FAMILY FREEZES IN THIS CAR. This car is dangerous.

You tell me its operating as designed, but cant exactly tell me what the design is ?

I make sure i tell everyone i know about my experiences with the car, and more importantly, the FORD response.

Hi, Kennykustom - could you please send us a private message with your VIN and some more information about this situation? We would like to investigate this for you. Thank you!

- Ford Service CA Team

 

[desallesp]

Thanks for your comment, desallesp. Before addressing the FordPass update, we’d like to share some general troubleshooting tips for Phone As A Key (PAAK) in case they can provide any assistance. PAAK’s performance may be negatively impacted by the following situations:

• Your phone’s operating system and Bluetooth software. We recommend iOS 13 or newer or Android OS 8 or newer, as well as Bluetooth 4.2 or newer.
• An unstable Bluetooth connection, such as caused by interference from other devices using radio frequencies, or physical obstructions like thick or bulky smartphone cases.
• If your phone is too close to metal objects or other electronic devices.

Regarding FordPass crashing, we appreciate you informing us about this, and we will forward this information internally. In the meantime, if this situation continues to persist, we encourage you to directly contact our FordPass team when these crashes occur—if you haven’t already—as they may be able to help quickly resolve this. Our FordGuides are available by phone at 1-855-542-7821. FordPass Guides' call hours are Monday through Thursday from 9:00 a.m. to 11:00 p.m. EST and Friday through Sunday from 8:00 a.m. to 10:00 p.m. EST. We appreciate your patience with the app while this gets resolved.

- Ford Service CA Team

Just a quick update. The app received an update this morning and all is back to normal!

 

[Ford of Canada]

Just a quick update. The app received an update this morning and all is back to normal!

We’re glad to hear it! Don’t hesitate to let us know if any further concerns arise!

- Ford Service CA Team

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