Ford stated I bashed my dealer on this site. Did they even read the post?

[COMachENoDecals]

So my Mach E is having issues, tons. I have lost track of how many days it has spent at the dealer. This is the 2nd time Ford engineering has had to work on the car as the dealer couldn't get it to work properly. Not a dig at the dealer, something is off in this car. So I go to the dealer today because now I having another confounding issue with the car. The dealer let me know Ford stated I am bashing them on this forum which couldn't be further from the truth, in fact on my postings with the dealer I stated they are great. They have followed up on my issues, kept me in the loop, I even sent that same sentiment through emails with Ford. Why does the customer have to be pitted against the dealer @Ford Motor Company it doesn't make sense. We should all be working together to figure out what is wrong with the car.

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[nashbrydges]

If true, that's pretty petty on Ford's part. What are we in kindergarten? Not the way to keep customers for the long run for sure.

 

[COMachENoDecals]

If true, that's pretty petty on Ford's part. What are we in kindergarten? Not the way to keep customers for the long run for sure.

I had to send the poor service manager screenshots of this site and my emails to Ford stating they have been great as he had to forward those to his Service manager, so yeah sucks.

 

[Logal727]

So my Mach E is having issues, tons. I have lost track of how many days it has spent at the dealer. This is the 2nd time Ford engineering has had to work on the car as the dealer couldn't get it to work properly. Not a dig at the dealer, something is off in this car. So I go to the dealer today because now I having another confounding issue with the car. The dealer let me know Ford stated I am bashing them on this forum which couldn't be further from the truth, in fact on my postings with the dealer I stated they are great. They have followed up on my issues, kept me in the loop, I even sent that same sentiment through emails with Ford. Why does the customer have to be pitted against the dealer @Ford Motor Company it doesn't make sense. We should all be working together to figure out what is wrong with the car.

Dealer needs to get a backbone, like you're the only person who complains on a forum. It's what the forum is for! They aren't cut out for the biz if this is what sets them off.

 

[MachLovin]

Dealer needs to get a backbone, like you're the only person who complains on a forum. It's what the forum is for! They aren't cut out for the biz if this is what sets them off.

Exactly!

 

[MellowJohnny]

Years ago I was the editor of my college paper. Our football team had lost their most recent game, and the column devoted to the game review was narrow, so I needed I tight headline. I went with "Abbott looses".

The next day one of the guys on the team came into the newspaper office and said "Hey, what's with the headline???" in a fairly intimidating way.

I said, "Well, you lost right?"

He said "Well, yeah..." and that was the end of the conversation.

Point is sometimes the truth hurts...sounds like the same situation here

 

[hawkeye3point1]

The dealer let me know Ford stated I am bashing them on this forum which couldn't be further from the truth, in fact on my postings with the dealer I stated they are great.

Have you disclosed your VIN or Dealer name on the forum? Curious how they matched up your car to your User name.

 

[COMachENoDecals]

Have you disclosed your VIN or Dealer name on the forum? Curious how they matched up your car to your User name.

This is the 2nd time their engineers have worked on the car to fix something. So they have PM'ed me and worked a case.

 

[SWO]

Well you started 4 seperate threads in the span of 6 minutes this evening complaining about your car. If they were wrong before, they're right now.

 

[COMachENoDecals]

Well you started 4 seperate threads in the span of 6 minutes this evening complaining about your car. If they were wrong before, they're right now.

Anywhere where I bashed the dealer in those posts? Anywhere?

 

[SWO]

Anywhere where I bashed the dealer in those posts? Anywhere?

That's fair, I don't see anything I would call bashing the dealer. Maybe the thread where you asked if they installed the wrong software in your car, but you didn't name the dealer. When you said "them" I thought you meant Ford.

 

[Mirak]

I’m just happy Ford is reading the forum. Maybe if I bash them more we can get a few bugs fixed? It’s only been two years.

 

[acosmichippo]

what exactly is your concern? do you think they’re sabotaging your MME?

 

[DennisD]

So my Mach E is having issues, tons. I have lost track of how many days it has spent at the dealer. This is the 2nd time Ford engineering has had to work on the car as the dealer couldn't get it to work properly. Not a dig at the dealer, something is off in this car. So I go to the dealer today because now I having another confounding issue with the car. The dealer let me know Ford stated I am bashing them on this forum which couldn't be further from the truth, in fact on my postings with the dealer I stated they are great. They have followed up on my issues, kept me in the loop, I even sent that same sentiment through emails with Ford. Why does the customer have to be pitted against the dealer @Ford Motor Company it doesn't make sense. We should all be working together to figure out what is wrong with the car.

I have done nothing more than praise my Dealership. I purchased mine at Baxter Ford in Omaha and they were/are awesome.

The main problem I have with my MME is the poor build quality along with the Tech. Now while I am quite confident that many new designs have similar problems, Ford needs to hear the "bad" to fix the problems that may occur to future owners and get them fixed sooner rather than later.

I am not loyal to any brand and it amazes me how some get offended when pointing out flaws on a vehicle. Now if they personally built the vehicle, I would see where the anger is coming from. But to my knowledge, the Dealerships along with their mechanics have had nothing to do with the poor quality of their product that they sell/work on nor do the purchasers of said products.

If my Dealership gives me a whiff of displeasure of my posts relating to the build quality of my MME, this will be my absolute last Ford that will ever reside in my garage. Period

 

[Dustus]

If Ford is reading these posts and reacting vengefully at all then I might as well buy a Tesla as both ownerships are just as crazy.

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