Suma Mirrors | 5% off "MACHE5OFF"

[azerik]

My bad, not a shipping notice, it was an order notice. Saw 'blue' and didn't read it

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[Electric Goat]

For those of you that returned your defective mirrors (wrong microchip installed at time of manufacture), get correspondence from @Suma Performance that they would not be honoring the group buy price... but we can buy them at full price?


To @Suma Performance : Not a good look. Can you please keep your word.

 

[dfcliff]

For those of you that returned your defective mirrors (wrong microchip installed at time of manufacture), get correspondence from @Suma Performance that they would not be honoring the group buy price... but we can buy them at full price?


To @Suma Performance : Not a good look. Can you please keep your word.

I did not return the ones I received, and I received a shipping notice yesterday that the replacements have shipped. I did not request a refund and the new ones are shipping at no charge.

 

[dfcliff]

For those of you that returned your defective mirrors (wrong microchip installed at time of manufacture), get correspondence from @Suma Performance that they would not be honoring the group buy price... but we can buy them at full price?


To @Suma Performance : Not a good look. Can you please keep your word.

And just out of curiosity, if you returned the bad ones and requested a refund, why would you be expecting to get the group buy price on another set? Was that promised in the refund offer?

 

[Electric Goat]

And just out of curiosity, if you returned the bad ones and requested a refund, why would you be expecting to get the group buy price on another set? Was that promised in the refund offer?

Not sure how long it will take before we can get the new batch out. That’s why we will refund you the money first.

Per SUMA in this thread I was just following their process. I read here from their own mouth. Maybe I'm the only idiot here that followed this process BUT still told them that I actually want the working mirrors.

 

[JohnFoxeSheets]

The Harvard Business Review should write this up as a case study of how not to launch a new product and deal with customer dissatisfaction.

 

[jsteach]

Return them with email stating waiting for working revision. Received email today with tracking #.

 

[dfcliff]

Per SUMA in this thread I was just following their process. I read here from their own mouth. Maybe I'm the only idiot here that followed this process BUT still told them that I actually want the working mirrors.

Ok, sounds good. I thought you were saying you returned the mirrors because you weren't willing to wait.

 

[Suma Performance]

All the mirrors were shipped. Please send us an email if you didn't receive an email notification for your replacement.

 

[JohnFoxeSheets]

All the mirrors were shipped. Please send us an email if you didn't receive an email notification for your replacement.

I just emailed you. I’ve not received a shipping notice.

 

[Suma Performance]

I just emailed you. I’ve not received a shipping notice.

we've responded to your email to confirm the features before shipping out yours!

 

[JohnFoxeSheets]

Thank you Eddy. Done. I look forward to getting the mirrors!

 

[Jeff-NoVA]

@Suma Performance is the discount code in the OP still valid for those of us who missed the group buy? I assume all mirrors that ship out today have the proper chip installed?

 

[Suma Performance]

@Suma Performance is the discount code in the OP still valid for those of us who missed the group buy? I assume all mirrors that ship out today have the proper chip installed?

Please use "MACHE" 5% off code for forum members. The group buy discount is invalid now.
www.sumaperformance.com

 

[azerik]

Installed, no errors. Knice

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