Sync update stuck after "Not complete" update

[rkmoray]

My MME 2023 did an incomplete update in July, and it has been stuck ever since.
I turned off the auto update, the the "Update now" button is only grey.
I tried a system reboot(volume- and fastforward), but while it rebooted the sync, it did not allow for an update.
Any and all help would be appreciated.

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[RickMachE]

What do you mean "it did not allow for an update"?

Turn on Auto Update. When an update is available for your vehicle, it will download and update. Update now is just for applying an update that requires the vehicle to be immobile, if you don't have a schedule set.

If an update fails, it gets requeued for your car. If you turn off auto-updates, you won't get it.

 

[AtomicInternet]

Did you do a master reset for Sync?

1. Press SETTINGS.
2. Press General.
3. Press Reset.
4. Press Factory Reset.
5. Follow the prompts on the screen to complete the reset.

 

[rkmoray]

No, because I do not want to wipe out my information

 

[noflipping]

My MME 2023 did an incomplete update in July, and it has been stuck ever since.
I turned off the auto update, the the "Update now" button is only grey.
I tried a system reboot(volume- and fastforward), but while it rebooted the sync, it did not allow for an update.
Any and all help would be appreciated.

Had same problem around that time as well. Had to got to dealer for update. APIM failed an update like 6-8 times apparently.

 

[Logal727]

How do you know it was an incomplete update and what do you mean by stuck?

 

[Mike G]

No, because I do not want to wipe out my information

You do not have an APIM update that failed to apply at this point.

You do have a gateway update that is brand new and will take your revision for that module from "-CKC" to "-EAE" when that gets updated (OTA or FDRS).

Here's the list I just pulled for your VIN:

When you get a chance, check your "Sync About' and report back on what the revision number is.

And don't pay any attention to that "Update Not Completed" nonsense.

 

[rkmoray]

Here you go

 

[LikeAGFeld]

You do not have an APIM update that failed to apply at this point.

You do have a gateway update that is brand new and will take your revision for that module from "-CKC" to "-EAE" when that gets updated (OTA or FDRS).

Here's the list I just pulled for your VIN:

When you get a chance, check your "Sync About' and report back on what the revision number is.

And don't pay any attention to that "Update Not Completed" nonsense.

I'm having the same issue with mine being stuck at 6.7 showing "Not Completed" for nearly a month. Called Ford Sync support and they tell me that I need to bring it in to have it fixed, but I'm really trying to avoid it if I can....

Any help would be appreciated

 

[Ford Motor Company]

I'm having the same issue with mine being stuck at 6.7 showing "Not Completed" for nearly a month. Called Ford Sync support and they tell me that I need to bring it in to have it fixed, but I'm really trying to avoid it if I can....

Any help would be appreciated

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.  

 

[LikeAGFeld]

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.  

Sure just sent

 

[Kangio]

I too have been stuck on the “update not complete” for the past month, after receiving a number of rapid succession OTA’s. I believe my last successful update was 6.8. Not sure if the OTA’s were paused or if I am truely stuck. I am EA, with job 1 21.

 

[LikeAGFeld]

Sure just sent

Aaaand…the ford rep didn’t even read my original comment…. Just told me to go to the dealership for diagnostic lol…not helpful…I should have known better than to respond to them

 

[sgtrigger]

I'm having the same issue with mine being stuck at 6.7 showing "Not Completed" for nearly a month. Called Ford Sync support and they tell me that I need to bring it in to have it fixed, but I'm really trying to avoid it if I can....

Any help would be appreciated

Mine is stuck at 6.7.0 since Dec 9 as well with the same error. The Update now button has been greyed out as well. Do you have any update? Did you take it to the dealership to get it fixed or did it finally update on its own.
Thanks.

 

[LikeAGFeld]

It finally updated about 3 days ago on its own but is now stuck on another

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