Ordering the Ford adapter. I'm sure I'm the only one that's having this problem I know a lot of you've been very successful in ordering these but unfo

[leeman]

I'm looking for any guides on this ordering process for the adapters I went to this forum to look for a way to do so and found links due to all the healthfulness of the people here unfortunately when I ordered the adapter I never got a confirmation email not even a confirmation screen I waited a few hours and thought well maybe I should check on this because I received no confirmation.


Upon calling Ford I was forwarded to Ford EV parts ordering. After working with them often on over the course of several days I was never able to get a real answer on whether the order was actually placed or not they did give me an order number the order number of course doesn't give me any way of looking up this order number anywhere within my account at Ford so I have no way of knowing if this order was actually completed or in process other than the fact that people on the phone tell me that it's been ordered this was a week ago.


I'm not a rush to get the product I just wanna make sure that it's ordered because once you order it through connective services on the website or the FordPass app that offer goes away and you can no longer access anything and I certainly don't want to pay the $250 to buy one new if they're going to offer it to us early adopters. Has anybody else had experiences where they haven't received the information or order information without having to call forward would be great to know if there's any secret phone numbers that people are using to get help here I just got off the phone with customer relations who can connect me with EV parts to another person who was confused by the fact that she was told these things should take place and she tried them on her own and found none of this was working. Any help would be appreciated this is also directed at Ford I know you're on this site if you can help me with this that would be great.

Info below

Thank you Leith

FAE90001883 order feb 29th 2024

FAE90001883 order feb 29th 2024
Phone
844 589 0060
3-4-20241800
Case#
CAS-48130040
3-6-2024
Case #
CAS -48177550
Car

Vin .
3FMTK4SE7MME00109

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[timbop]

https://www.macheforum.com/site/thr...perchargers-in-u-s-canada-🙌.34026/post-763034

 

[Deleted member 19354]

Just a thought have you tried logging in on the website vs app? That may work?

 

[timbop]

Sorry, wrong link:
https://www.macheforum.com/site/thr...perchargers-in-u-s-canada-🙌.34026/post-763034

 

[Vulnox]

As noted in the linked thread, did you check your spam folder? Seems to be the most common reason.

You may be able to do the VIN replacement in the URL also as noted. I don't see you mention spam in your OP, so wanted to be sure.

 

[dtbaker61]

As noted in the linked thread, did you check your spam folder? Seems to be the most common reason.

You may be able to do the VIN replacement in the URL also as noted. I don't see you mention spam in your OP, so wanted to be sure.

I went thru order process per instructions, and system said my NACS was ordered and would be shipped when available....

I never got an email confirmation, (and yes I checked spam folder), and I don't see anything in my Ford.com account to confirm either. Exactly where should I be looking ?

I just went to the ev chat support line and asked.....
https://www.ford.com/support/category/electric-vehicle/?gnav=header-support

...no response in the open chat window for 5 minutes, but then 'Sierra' came online and waited another 5 minutes for a response. was asked if I got an email confirmation, even though I wrote in my initial message that I had not. I waited another 5 minutes, and was told to call customer relations center.


Our Customer Relations Center (CRC) phone contact information can be found below:
Their phone number: (800) 392-3673
Hours of operation:
Monday-Friday-8:00 AM – 11:00 PM EST
Saturday -8:00AM – 8:00PM EST
Sunday-Closed


... Sierra said 'it shows you should have gotten an email'

I asked for a screenshot or email of whatever she looked at to verify/confirm that, and was told 'unfortunately, that is not possible at our end'.

I asked if she could take a cell phone pic and text to me.... nope, work rules.

going back and forth a couple more times.... she actually can't see anything to confirm the order, only that the email 'should have been sent'.

so.... I called.... on hold, then generic CRS agent had no idea what I was talking about. on hold again. Came back with 'you should have gotten a confirmation. Turns out that they do not have access to look up any open order information by customer or vehicle. so, that was a complete waste of time with two different call centers.

I tried phone->fordpass->connected services
scroll down to 'blue oval charge network', which shows 'active'
click 'manage'

scroll all the way down, help for blue oval and all other 'connected services' is 800-392-3673




apparently, if you don't get the email, there is NO WAY anybody can verify you got the order in ? C'mon @Ford Motor Company , you can do better..... maybe send a message to FordPass Message center for my account, my car, my VIN that you already know ?

 

[generaltso]

apparently, if you don't get the email, there is NO WAY anybody can verify you got the order in ? C'mon @Ford Motor Company , you can do better..... maybe send a message to FordPass Message center for my account, my car, my VIN that you already know ?

My order status has this listed at the bottom. Maybe try them?

If you have any questions, please contact the accessories team at 844-589-0060, 8:30 am - 5:30 pm Eastern, Monday - Friday.

 

[dtbaker61]

My order status has this listed at the bottom. Maybe try them?

If you have any questions, please contact the accessories team at 844-589-0060, 8:30 am - 5:30 pm Eastern, Monday - Friday.

wow, ok, yet another support team. maybe this is the right one.....
I'll report back if it is.

turns out that yes, THIS is the number to call ! very pleasant CSR was able to confirm my reservation, but currently does not have a way to re-send email confirmation. He will be suggesting a way to 're-send' confirmations to his team @Ford Motor Company

He also took the time to verify with me that the 'check status' box that is supposed to show in FP-connected services is NOT present in my account either on phone app or desktop.... indicating that for those of us that have not gotten an email there is some flag that didn't get set and MAY be corrected if they can re-send the confirmation emails.

 

[timbop]

wow, ok, yet another support team. maybe this is the right one.....
I'll report back if it is.

You could also try this:
https://www.macheforum.com/site/thr...perchargers-in-u-s-canada-🙌.34026/post-763034

 

[nationofmatangi]

You can see if this link works for you:

https://click.msg.ford.com/?qs=5cb8...3d89734c41d43b0d835b24ce850ef799f7287d7483884



You just have to login on your Ford.com account

 

[dtbaker61]

You could also try this:
https://www.macheforum.com/site/threads/nacs-adapter-now-available-ford-ev-owners-can-now-charge-on-tesla-superchargers-in-u-s-canada-?.34026/post-763034

I did try that, substituting in my VIN, and system crapped out with an error dialog. I am pretty sure that since I did not get an email, some process didn't finish, a flag didn't get set, and the 'status check' is not enabled for my account.

 

[Mikee]

I had the same problem. I talked to many different Ford people over the last 3 days and they verified my order/reservation. I have my order number and 2 case numbers. I finally got a call today from Ford Parts and they said there is a software glitch in the sending of emails and getting status confirmation through Connect services. She told be that the product is in manufacturing and will not ship until at least August! I mentioned that some people have shown a ship date in April, but she said that that will probably not happen. She also said that Tesla is manufacturing them NOT Ford. She sent an email after:

Dear xxx,

Thank you for contacting Ford Motor Company. We can understand your concern regarding the time of arrival for your order. Currently, we see that your order FAE:9000xxxx was successfully placed on 2/29/2024. The Ford CCS Charger to Tesla EV Charging Network Adapters are presently in production and are scheduled to commence shipping in August 2024. Once your order ships, you will receive an email notifying you.

If you have any additional questions, our Ford Parts team is here to help. Please call us at 844-589-0060 or visit www.parts.ford.com and click on “Chat Now” at the bottom of the page. You may also email us at [email protected]. We are available Monday – Friday from 8:30 a.m. to 5:30 p.m. EST. Please reference your case number CAS-48157879 if contacting us directly. Please do not reply to this email, as your response may go unnoticed.

Sincerely,

Your Ford Parts and Accessories Support Team
Ford Motor Company

https://parts.ford.com
accessories.ford.com

 

[Mach-Lee]

I did try that, substituting in my VIN, and system crapped out with an error dialog. I am pretty sure that since I did not get an email, some process didn't finish, a flag didn't get set, and the 'status check' is not enabled for my account.

Try this link:

https://www.ford.com/myaccount/connected-services?vin=3FMTKXXXXXX&keyName=chargeradapterstatus

Substitute your VIN

 

[dtbaker61]

Try this link:

https://www.ford.com/myaccount/connected-services?vin=VIN&keyName=chargeradapterstatus

Substitute your VIN

I did, it errors out.... I think that because my email was never sent/received successfully, the status check was not enabled. CSR gave me a reservation number, but is not able to re-send confirmation emails to activate self-check and status updates.

 

[AngryMan]

She told be that the product is in manufacturing and will not ship until at least August!

IF she's right this forum will E X P L O D E ???

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