Ordering the Ford adapter. I'm sure I'm the only one that's having this problem I know a lot of you've been very successful in ordering these but unfo

[dtbaker61]

IF she's right this forum will E X P L O D E ???

I don't think that delivery time is correct.... there have already been some delivered. And, some third-party sites offering for sale stating 2-4 weeks for delivery.

Sponsored

 

[timbop]

I had the same problem. I talked to many different Ford people over the last 3 days and they verified my order/reservation. I have my order number and 2 case numbers. I finally got a call today from Ford Parts and they said there is a software glitch in the sending of emails and getting status confirmation through Connect services. She told be that the product is in manufacturing and will not ship until at least August! I mentioned that some people have shown a ship date in April, but she said that that will probably not happen. She also said that Tesla is manufacturing them NOT Ford. She sent an email after:

Dear xxx,

Thank you for contacting Ford Motor Company. We can understand your concern regarding the time of arrival for your order. Currently, we see that your order FAE:9000xxxx was successfully placed on 2/29/2024. The Ford CCS Charger to Tesla EV Charging Network Adapters are presently in production and are scheduled to commence shipping in August 2024. Once your order ships, you will receive an email notifying you.

If you have any additional questions, our Ford Parts team is here to help. Please call us at 844-589-0060 or visit www.parts.ford.com and click on “Chat Now” at the bottom of the page. You may also email us at [email protected]. We are available Monday – Friday from 8:30 a.m. to 5:30 p.m. EST. Please reference your case number CAS-48157879 if contacting us directly. Please do not reply to this email, as your response may go unnoticed.

Sincerely,

Your Ford Parts and Accessories Support Team
Ford Motor Company

https://parts.ford.com
accessories.ford.com

IF she's right this forum will E X P L O D E ???

There is absolutely zero chance that Rep knows that none will ship until August. Ford's CSR's are notoriously ill informed, and it is clear that production is about to begin. If anything, YOUR August ship date is conservative and you'll get it sooner. The first production batch will be delivered in April

I don't think that delivery time is correct.... there have already been some delivered. And, some third-party sites offering for sale stating 2-4 weeks for delivery.

All that has been given to influencers/testers are prototypes that have to be returned.

 

[david_quick]

I'm looking for any guides on this ordering process for the adapters I went to this forum to look for a way to do so and found links due to all the healthfulness of the people here unfortunately when I ordered the adapter I never got a confirmation email not even a confirmation screen I waited a few hours and thought well maybe I should check on this because I received no confirmation.


Upon calling Ford I was forwarded to Ford EV parts ordering. After working with them often on over the course of several days I was never able to get a real answer on whether the order was actually placed or not they did give me an order number the order number of course doesn't give me any way of looking up this order number anywhere within my account at Ford so I have no way of knowing if this order was actually completed or in process other than the fact that people on the phone tell me that it's been ordered this was a week ago.


I'm not a rush to get the product I just wanna make sure that it's ordered because once you order it through connective services on the website or the FordPass app that offer goes away and you can no longer access anything and I certainly don't want to pay the $250 to buy one new if they're going to offer it to us early adopters. Has anybody else had experiences where they haven't received the information or order information without having to call forward would be great to know if there's any secret phone numbers that people are using to get help here I just got off the phone with customer relations who can connect me with EV parts to another person who was confused by the fact that she was told these things should take place and she tried them on her own and found none of this was working. Any help would be appreciated this is also directed at Ford I know you're on this site if you can help me with this that would be great.

Info below

Thank you Leith

FAE90001883 order feb 29th 2024

FAE90001883 order feb 29th 2024
Phone
844 589 0060
3-4-20241800
Case#
CAS-48130040
3-6-2024
Case #
CAS -48177550
Car

Vin .
3FMTK4SE7MME00109

On the confirmation. Have you looked in your junk mail/spam folder? Seems like a lot of folks have had their confirmation email sent to junk mail/spam.

 

[silverelan]

I'm looking for any guides on this ordering process for the adapters I went to this forum to look for a way to do so and found links due to all the healthfulness of the people here unfortunately when I ordered the adapter I never got a confirmation email not even a confirmation screen I waited a few hours and thought well maybe I should check on this because I received no confirmation.


Upon calling Ford I was forwarded to Ford EV parts ordering. After working with them often on over the course of several days I was never able to get a real answer on whether the order was actually placed or not they did give me an order number the order number of course doesn't give me any way of looking up this order number anywhere within my account at Ford so I have no way of knowing if this order was actually completed or in process other than the fact that people on the phone tell me that it's been ordered this was a week ago.


I'm not a rush to get the product I just wanna make sure that it's ordered because once you order it through connective services on the website or the FordPass app that offer goes away and you can no longer access anything and I certainly don't want to pay the $250 to buy one new if they're going to offer it to us early adopters. Has anybody else had experiences where they haven't received the information or order information without having to call forward would be great to know if there's any secret phone numbers that people are using to get help here I just got off the phone with customer relations who can connect me with EV parts to another person who was confused by the fact that she was told these things should take place and she tried them on her own and found none of this was working. Any help would be appreciated this is also directed at Ford I know you're on this site if you can help me with this that would be great.

Info below

Thank you Leith

FAE90001883 order feb 29th 2024

FAE90001883 order feb 29th 2024
Phone
844 589 0060
3-4-20241800
Case#
CAS-48130040
3-6-2024
Case #
CAS -48177550
Car

Vin .
3FMTK4SE7MME00109

Damn dude, you’ve got a super low VIN. Even lower than mine and that’s saying something.

 

[ReRe]

I had the same problem. I talked to many different Ford people over the last 3 days and they verified my order/reservation. I have my order number and 2 case numbers. I finally got a call today from Ford Parts and they said there is a software glitch in the sending of emails and getting status confirmation through Connect services. She told be that the product is in manufacturing and will not ship until at least August! I mentioned that some people have shown a ship date in April, but she said that that will probably not happen. She also said that Tesla is manufacturing them NOT Ford. She sent an email after:

Dear xxx,

Thank you for contacting Ford Motor Company. We can understand your concern regarding the time of arrival for your order. Currently, we see that your order FAE:9000xxxx was successfully placed on 2/29/2024. The Ford CCS Charger to Tesla EV Charging Network Adapters are presently in production and are scheduled to commence shipping in August 2024. Once your order ships, you will receive an email notifying you.

If you have any additional questions, our Ford Parts team is here to help. Please call us at 844-589-0060 or visit www.parts.ford.com and click on “Chat Now” at the bottom of the page. You may also email us at [email protected]. We are available Monday – Friday from 8:30 a.m. to 5:30 p.m. EST. Please reference your case number CAS-48157879 if contacting us directly. Please do not reply to this email, as your response may go unnoticed.

Sincerely,

Your Ford Parts and Accessories Support Team
Ford Motor Company

https://parts.ford.com
accessories.ford.com

Just checked my order status on ford.com/myaccount and it states that it is in manufacturing and set for an August release date.

 

[Meg]

As noted in the linked thread, did you check your spam folder? Seems to be the most common reason.

You may be able to do the VIN replacement in the URL also as noted. I don't see you mention spam in your OP, so wanted to be sure.

Checking spam was the solution for me. Thank you!

Sponsored