A New Hope? The Story Continues.

[devmach-e]

Depending on how the chess game goes this thing is likely to end up at a repo auction. Obviously if that happens Ford is dead to me.

You really don’t want a repossession/loan-default on your credit report. Refusing to pay the loan because of some perceived slight from Ford on not fixing your car is not the adult way to go here.

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[SlicerOnSteam]

You really don’t want a repossession/loan-default on your credit report. Refusing to pay the loan because of some perceived slight from Ford on not fixing your car is not the adult way to go here.

Depending on what the hell happens when the EV wiz checks it out, we're not talking about a "slight" here. We're talking about false advertising or breach of sanity or something.

We just want it gone in whichever way causes the least headache and to make sure it's not dangerous for anyone else to obtain. Getting it "fixed" and selling it would be fine unless it has no resale value. So in a way it's not really up to me. Either there is a legit buyer - which there probably won't be because it's not a Tesla - or a repo auction. We're only going to tie up cash in a payment on the vehicle my wife can actually drive.

And actually I'll go one better than that. My wife is done with it completely and has moved on. But if it turns out that it's possible it may work with some missing updates, or if the EV tech finds some loose cable, bad tech gear, etc and can really fix it, I'd be curious to drive it a bit and see how it acts. This has been the strangest Twighlight Zone experience for getting my "dream car that's a nightmare" or something.

So far there is absolutely no sign anywhere that all the bugs aren't common and everyone is basically ignoring them. I could imagine someone who didn't care about all of the tech features just not noticing many bugs. Maybe our experience is a nightmare because we are one of the few using absolutely all the sh!t and seeing all of the issues combined.

My wife couldn't care less about the front sensor problem because she never uses cruise - just wants to stop seeing the damn message. Like I said somewhere, though, we hadn't got it looked at yet because we were curious and easy to please. We were going through all the motions of looking for a weather pattern (maybe sensors struggle with fog/rain??), keeping the sensors and cameras clean and clear, etc. When that started happening all the time it was actually a relief because it became obvious it should be an easy warranty fix. I had finally noticed the same pattern I've now read about online and confirmed - cruise would always shut itself down at the top of a small hill. That jiggles the cable that has the issue.

Memory seat settings don't even work. We gave up on that in the first week and didn't even care. It was so fun to drive and my wife's daily so she set the seat and I just ran with it. We were very easy to please in the beginning. When the rear camera and brakes started glitching and getting worse, it just became stressful to drive.

I can clearly remember the feeling of sitting in the car in stunned denial the first time the touchscreen crashed while the rear cam was up - slowly accepting that this is 99% sure about to start happening a whole lot more. And then it did.

I can clearly remember the feeling of sitting in the car in stunned denial the first time the touchscreen crashed while trying to connect a smartphone - slowly accepting that this is 99% sure about to start happening a whole lot more. And then it did.

I can clearly remember the feeling of sitting in the car laughing and starting a good old rant when Bluetooth as a Key failed. Because by that point there was no more denial or hope or surprise and we had already starting planning for the warranty from hell.

The profile prefs glitch is one of the most awful for us and seems least likely to be fixed. Again, we'd understand completely if people who didn't use this feature didn't notice or didn't care that it doesn't actually work.

And again, if any of these issues do or don't sound common on Mach-E's that would be awesome to know. I don't really care how often they happen on "all modern cars" - I only have a warranty on this particular Mach-E and if they cannot stop the parade of bugs under this warranty, that's a breach of acceptable.

 

[areacode413]

Pffft, clearly FreeBSD is the way to go here...

Debian.. sorry nerds. XD.

 

[SlicerOnSteam]

Debian.. sorry nerds. XD.

Migrating to Debian would be a heavy lift for a shop full of FreeBSD guys would it not?

I don't even believe this myself but I have something new of substance to add just from today's experience.

I have to repeat that line about The Twighlight Zone here because I just don't even believe this myself and I was there.

Just got in the car to start it up, switch to my driving profile because it loads my wife's first (not bothered by it because I'm using her keyfob), get my Android Auto connected (not bothered that it doesn't auto connect because my wife's phone is also in range, only bothered if it crashes which it did not today, yay!), turn off auto emergency brakes because I don't trust them for this I-40 trip and they turn themselves on every time it starts up, and head out to the service center in Raleigh about an hour drive.

And then I notice it had automatically turned on the heated seat and heated steering wheel when it started up. I turned them back off in complete disbelief that they had come on and noted the outside temp on the car itself was showing as 73 degrees.

Has anyone ever seen that happen?

P.S. Wait, wait, don't tell me. There's a retraining procedure to teach the sophisticated on board AI what temperature ranges humans find tolerable - because you know that changes all the time. It was just being perfectly logical because it just learned if humans drop below 98.6 they die. Oh, and all modern cars are going to start doing that! acceptable? much? not?

 

[SlicerOnSteam]

Ok, in the spirit of the Always Sunny clip, I love it so much, and since I did the parody of all modern cars, I'll share this theory.

Depending on how things go, the big dealership in Raleigh can also make me a trade-in offer on it so I wanted to give it a quick wash before we go. I drove it to a spray-it-yourself wash and back again. I'm 99% sure those heat features weren't on on the drive back home.

So it had been damp, but then sat off and out in the 73 degree day in the driveway for several minutes while I got ready for the longer drive. It was then that I got in and started it up to go and was actually reaching up to turn on the A/C when I noticed the heated seat and wheel had already come on. So it was even the type of warm day where a person might turn A/C on. Then I note the screen says 73 degrees.

So I have to wonder. Is the decision maker on the heated seat feature not actually directly connected to the measured outside temp on the screen? Maybe it had to be more clever than that for some reason. Maybe there's a separate temp sensor somewhere else for this. Maybe that one was still cool because it had been damp from the wash. Anything that would be logical even if highly unlikely to explain the unexplainable.

That's the type of insane diagnostic sh!t that has been running through my head ever since the car starting doing odd things. I've given Ford every benefit of doubt I could along the way and am just left with so many more questions than answers. A bad RAM chip is possible but I feel like that should have been causing even more random crashes or error messages. And I'm willing to bet money that whatever RAM and SSD it has is soldered in somewhere so that whole big ass PC module must be replaced and it's not easily possible to diagnose a RAM or SSD failure if you can't just pop it out and test it.

 

[Arsenic17]

That is a lot of text and I still don't know what exactly happened to you or your car and I read it twice. You just sound like you don't trust the car for some vague reason.

Yeah wtf literally no context. Assume you got phantom breaking and it caused a 30 car pile up? Or the car stopped so fast an unsecured baby flew through the windshield and died? Not sure.

 

[Mach1E]

Migrating to Debian would be a heavy lift for a shop full of FreeBSD guys would it not?

I don't even believe this myself but I have something new of substance to add just from today's experience.

I have to repeat that line about The Twighlight Zone here because I just don't even believe this myself and I was there.

Just got in the car to start it up, switch to my driving profile because it loads my wife's first (not bothered by it because I'm using her keyfob), get my Android Auto connected (not bothered that it doesn't auto connect because my wife's phone is also in range, only bothered if it crashes which it did not today, yay!), turn off auto emergency brakes because I don't trust them for this I-40 trip and they turn themselves on every time it starts up, and head out to the service center in Raleigh about an hour drive.

And then I notice it had automatically turned on the heated seat and heated steering wheel when it started up. I turned them back off in complete disbelief that they had come on and noted the outside temp on the car itself was showing as 73 degrees.

Has anyone ever seen that happen?

P.S. Wait, wait, don't tell me. There's a retraining procedure to teach the sophisticated on board AI what temperature ranges humans find tolerable - because you know that changes all the time. It was just being perfectly logical because it just learned if humans drop below 98.6 they die. Oh, and all modern cars are going to start doing that! acceptable? much? not?

Heated seat and steering wheel default to whatever you had it set to when you last turned off the car.

Same goes with your a/c heat settings.

That’s how it’s designed to work.

 

[Kamuelaflyer]

Uhh so I saw who the OP was, briefly skimmed the post, and my eyes landed on this paragraph. What the hell… Not even sure what to say about this…

A bit of an odd addition in an attempt to make his plight seem more real.

If we lawyer up and can make them turn over the digital logs and there is any shred of proof whatsoever that the sensor error ever hit before it went through the lemon repairs, then this is straight up fraud at the highest levels of Ford.

1. IF. Those two if’s, one explicit and the other implied, are very big ifs.
2. It’s also a long way from “straight up fraud at the highest levels of Ford.”
3. Ford has better lawyers than you do. They also have deeper pockets for those lawyers. Fact, whether any of us like it or not.

Don't you think Tesla would follow up on a lemon and make sure it doesn't turn into a fiasco like this?

I’ll be glad to let you trade “who’s worse” stories with my three neighbors who won’t own another Tesla if you paid them to. Two went back to ice cars — one probably permanently, one bought a new Leaf and prefers it over their now former late model Model S and X. Tesla is no better at customer service than anyone else. They are better at serving complimentary Kool-Aid though.

As someone who is renowned for going off into the weeds on threads around here — keep it simple. You’ll get a lot more help and honest feedback and far less static interference.

Good Luck with your car.

 

[Just Lurking]

 

[VegasWeezy]

After reading this thread, one of my favorite quotes came to mind. From the 1995 Adam Sandler classic, Billy Madison:

"Mr. Madison, what you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul."

 

[corradoborg]

This was an impossible to lose deal unless the car is just bad or all resale values tanked.

All resale values tanked.

 

[SlicerOnSteam]

Heated seat and steering wheel default to whatever you had it set to when you last turned off the car.

Same goes with your a/c heat settings.

That’s how it’s designed to work.

Yea, that's the issue, they weren't on before and I could swear I have them set to all automatic and not last state.

And hopefully this is just a sign that the car is in the middle of diagnostics, but it currently has quite an impressive tire pressure showing.

 

[SlicerOnSteam]

As someone who is renowned for going off into the weeds on threads around here — keep it simple. You’ll get a lot more help and honest feedback and far less static interference.

I appreciate all of the static interference. I've been living in the Twilight Zone (oh sh!t just realized I misspell that all the time) for long enough that I need to get a sense of what's normal and what's not.

 

[SlicerOnSteam]

After reading this thread, one of my favorite quotes came to mind. From the 1995 Adam Sandler classic, Billy Madison:

"Mr. Madison, what you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul."

no gifs, no laughs, come on dude, live a little!

 

[SlicerOnSteam]

A bit of an odd addition in an attempt to make his plight seem more real.

NO! That was to get the point across that my wife is done with this sh!t completely and she is right! No one is going to try to gaslight her into simply accepting all this nonsense that is unacceptable under warranty. She is very real and doesn't need to prove that to anyone, least of all a random bunch of forum jockeys - myself included. Ford needs to take that criticism to heart especially coming from an old school linux admin forum jockey. Crawling through forums is a very important part of the open source experience but that is not how business works. That's why and how Red Hat built a billion dollar business out of Free Software. The dev's at Red Hat surely participate in forum discussions all the time which is awesome but that is not the support path for paying customers.

I'm done with it too except for the tech nerd curiosity of what went wrong and that's the only thing that brought me to the forums at this point. If Ford can in any way improve this with any missing patches or replacing messed up computer parts I want to know how well they intend to make it work.

IMHO, the software glitches are just how crappy the whole line-up of Ford EV's will always be now. But I'm desperately hoping to be proven wrong. The EV wiz at the service center sure seems to agree with me. The decent dealership in town agrees to - opting out of even getting the equipment and training to service EV's. The market seems to agree on top of it all.

And, like I said, I was willing to train under a scammer but I was not willing to continue to do business that way as soon as he was gone. So there is no way I'm going to try to resell it myself after what I've seen without telling a buyer either Ford did fix something or it's just a buggy mess at the mercy of software updates that don't help.

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