An interesting gesture from Ford.

[jpp44345]

So last year I posted that a software update had broken my driver facing camera. Which meant I could not use blue cruise. This went on about six months but because my car was already out of warranty dealer would charge me full price to replace the module. Someone suggested I reach out to customer service so I did. Luckily for me I landed with literally the nicest human on earth and she promised to work with the dealer. So instead of $1300 she got me a 50% discount and I paid $650. This was not the end of the saga. Even after installing the camera dealer could not get it programmed and kept blaming it on Fords servers. I left my car for 2 weeks and they couldn’t do it. I left my car for a few days at a time for several more times and finally last month they were able to program and I got blue cruise back. My issue was that I missed out on 6 months of blue cruise. The agent at ford also worked with the dealer and got me a full refund. And now ford has sent me an interesting gift as a token of appreciation. See pics. All in all, even though it was an ordeal and the dealer is terrible. Ford came through for me.

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[65MustangBoy]

Nice

 

[thenew3]

Did you have the HVBJB recall done? Ford was sending these out to everyone that had the HVBJB recall work done. There's a separate thread discussing it.

 

[jpp44345]

Did you have the HVBJB recall done? Ford was sending these out to everyone that had the HVBJB recall work done. There's a separate thread discussing it.

I think they fixed that while car was there but my complaint was about the camera.

 

[GreaseMonkey]

So looks like I’m the only loser who got an obsolete one then.

 

[jpp44345]

So looks like I’m the only loser who got an obsolete one then.

Nah. We are all losers for buying a half baked vehicle and a company that’s bad about OTAs and has a stealership network.

 

[azerik]

So. I'm dying to know. What are you going to spend all those points on!
(I have a vision of a kid at Chuck E Cheese with 30,000 tickets."You can get a ring pop or this half eaten bag of Doritos. Inflation, kid.")

 

[jpp44345]

So. I'm dying to know. What are you going to spend all those points on!
(I have a vision of a kid at Chuck E Cheese with 30,000 tickets."You can get a ring pop or this half eaten bag of Doritos. Inflation, kid.")

A metal water bottle at my dealer costs 30k points.

 

[GreaseMonkey]

I spent my points on a ford backpack (with emergency stuff) and a grocery bag organizer. I have to say that the quality of both items is top notch

 

[Mirak]

So last year I posted that a software update had broken my driver facing camera. Which meant I could not use blue cruise. This went on about six months but because my car was already out of warranty dealer would charge me full price to replace the module. Someone suggested I reach out to customer service so I did. Luckily for me I landed with literally the nicest human on earth and she promised to work with the dealer. So instead of $1300 she got me a 50% discount and I paid $650. This was not the end of the saga. Even after installing the camera dealer could not get it programmed and kept blaming it on Fords servers. I left my car for 2 weeks and they couldn’t do it. I left my car for a few days at a time for several more times and finally last month they were able to program and I got blue cruise back. My issue was that I missed out on 6 months of blue cruise. The agent at ford also worked with the dealer and got me a full refund. And now ford has sent me an interesting gift as a token of appreciation. See pics. All in all, even though it was an ordeal and the dealer is terrible. Ford came through for me.

Not to rain on your parade, but this “gift” has nothing to do with your difficulties with your camera. Ford is sending this to everyone who had the HVBJB recall work done. And it is pretty close to worthless. Well, I mean, the $50 is worth about $50 but that’s about it.

 

[Bruboy]

Does that pad work better that the other one?

 

[Mirak]

Does that pad work better that the other one?

It’s a piece of rubber. Not really. But it has the new little lip which moves the phone forward on the pad, supposedly into better position.

The 30,000pts gets you about $20 worth of merch I guess.

 

[Just Lurking]

It’s a piece of rubber. Not really. But it has the new little lip which moves the phone forward on the pad, supposedly into better position.

The 30,000pts gets you about $20 worth of merch I guess.

30,000 points is worth $150 of service work. Nothing to sneeze at IMHO.

 

[Mach1E]

Not to rain on your parade, but this “gift” has nothing to do with your difficulties with your camera. Ford is sending this to everyone who had the HVBJB recall work done. And it is pretty close to worthless. Well, I mean, the $50 is worth about $50 but that’s about it.

^^This.

The letter even says to contact the “Recall Concierge Team” with questions.

This is definitely a part of the recall.

A nice gesture nonetheless.

 

[Trick.Mach-E]

30,000 points is worth $150 of service work. Nothing to sneeze at IMHO.

Yep. We have several other Ford's that will visit the dealer for service so that's $150 off our next bill.

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